Great looking hotel from the outside and within the lobby. However the rooms need a refresh abd love and are more in line with a 2.5-3 star hotel. Our toilet was not clean, there was dirty grout in the showers, chipped tiles, soap scum all around shower dispensers, holes in the ceiling plaster, shower doors weren’t clean as well as slight stains in the bathtub. Clothing tags from the previous guest were also found on the floor upon arrival into our room. We did decline the extra $68 per day for a room upgrade so I cant speak for ‘upgraded’ rooms however considering we paid almost AUD $500 per night for our 3 night stay I would have expected the rooms to be cleaner and better maintained. Discussions at the rooftop pool indicate other families shared a similar experience.