Mandarin Oriental Hotel Group Swiss Midlands hotels

"This hotel is in an old building. I’ve stayed in many old building hotels, but this one was just badly maintained. The bathroom looked institutional, the rooms had broken fixtures, and they told us not to use the AC. I think they paid more attention to the lobby than any other area. Would not recommend staying here."

"Excellent location as a transit hotel. My room was very quiet, clean and comfortable."

"Arrived late for an overnight stay. Good location by station"

"The location is really amazing！You can easily walk to HB station in like 7-8 mins. The hotel provides hot water, hot coffee and cool water for free at lobby for usage. The staff is helpful on accommodating room arrangement as we are a family that booked 2 rooms and they do serve at our best interest to arrange our room on same floor and close to each other What is improvement needed is 1) Poor room air circulation - there is no AC, no ventilation so it is an induction system in the room. You can imagine it can be hot, especially in summer (while I am lucky as we visit at not too hot season). May be because of this, there are smell in the bathroom 2) Bug issue - There are many bugs found inside the room which is not pleasant at all (and it is not because we open windows as we do not open ...)"

"Very kind and friendly staff, I was offered a room upgrade because there was vacancy and the receptionist noticed I was tall and would not fit well in a single bed. It is a beautiful building, in a great location, that is well kept. The area is generally quiet for being close to the center of the city. Many restaurants and food nearby. Great experience, thank you! "

"Everything was perfect "

"The staff are amazing."

"Clean rooms, easy walk from train station.staff very helpful, room good size, breakfast great"

"Nice breakfast in the morning. Comfortable beds."