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Reviews of Kamisuwa Onsen Hotel Shinyu

3 out of 5
Kamisuwa Onsen Hotel Shinyu
2-6-30 Kogandori, Suwa, Nagano-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 109 out of 183 reviews" "
Rating 8 - Good. 60 out of 183 reviews" "
Rating 6 - Okay. 8 out of 183 reviews" "
Rating 4 - Poor. 3 out of 183 reviews" "
Rating 2 - Terrible. 3 out of 183 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinary
Satisfying in every way. Staff extraordinary.
Stayed 1 night in Nov 2023

10/10 Excellent

Lai Ka

Stayed 1 night in Nov 2023

10/10 Excellent

ALEXANDER

Liked: Cleanliness, property conditions & facilities, room comfort
Magical place for Your Name fans
This was my first Ryokan experience, and it was incredible. Shinkai used Lake Suwa as the inspiration for Tomorrow in Your Name. As a huge fan of the film, I wanted to visit Suwa to see the place for myself, and wanted to do it while staying at a Ryokan. Shinyu offered a room with a lake view, so it sounded perfect. Every staff member was incredibly friendly. For English speakers, they have all the important information in English and most of the staff spoke English well enough to be able to help you out. Don't worry if you don't speak Japanese! Top tip: if you speak "tourist level" Japanese like me, at dinner, just use English. They have English menus with descriptions of the food and an English speaking staff member will attend to you. I didn't do this, and the staff member passionately explained the origins of the appetisers. I understood almost none of it, and felt very guilty afterwards for letting him speak! After a lovely dinner and relaxing soak in the Onsen, I watched Your Name in front of the lake view. If that sounds perfect to you, do yourself a favour and go! On the way out, I mentioned to a lovely staff member that I came because of Your Name, and she recommended visiting Tateishi Koen before I left. If you're reading this: thank you so much for being thoughtful and recommending that. It was nothing more or less, than a breathtaking view. Fantastic Ryokan in a fantastic location.
Breakfast
Shabu shabu course
Appetisers
Your Name in front of the lake view.
Stayed 1 night in Sep 2023

10/10 Excellent

Tsai

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful. The food was also good and the pricing is also really affordable

10/10 Excellent

Edmund

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake Suwa
Lovely locations as it’s right where the lake Suwa is, just walk across the road and it’s the lane. And there is a bicycle rental at the lake so it’s perfect place to stay and rent a bicycle for the day to cycle around the lake. 16km to complete a full perimeter of the late. It’s a MUST do, lovely.
Stayed 2 nights in Apr 2023

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful Lake view and we were able to enjoy the tatami beds. Staff was so helpful. We needed to leave before breakfast started so they packed us a breakfast! They also arranged a taxi. Lovely stay
Stayed 1 night in Mar 2023

8/10 Good

MurraySimpkins, Yokosuka, Japan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Like - Professional and courteous and attentive staff. Great Food. Good Onsen. The nearby Clasuwa restaurant was fabulously good. Numerous things to do and see around the lake, and there were thousands of migrating ducks and other birds on the lake. Didn't like - No Lake view as advertised, room otherwise fine, but was in the center of the building. View was 2/3 adjoining wing wall and 1/3 parking lot
Stayed 2 nights in Oct 2020

10/10 Excellent

EdwinChua, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff, cozy establishment with great food. Private reservation onsen is available albeit the price being slightly on the higher side. Has free shuttles to the station making it very accessible. Opposite the hotel is the kamisuwa lake side park with free foot baths. Number of close by restaurants which are of very good quality as well for lunch.
Stayed 2 nights in Feb 2020

8/10 Good

Nancy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel and amazing service
Great stay overall, staff were absolutely amazing and so was the food and private onsen. The only minus is that our room did not have a shower which was very inconvenient if you don’t fancy to have a shower in the public bathroom on the different floor.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

RevDoddy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
English speaking staff. Private onsen. Vegan food.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Onsen by Lake Suwa
The trip felt very exlcusive and private throughout. We were able to get a booking for a private onsen as I have tattoos. The dinner hall is a setting where guests are in their individual rooms. The bathroom and toilet were a little outdated but overall it was an enjoyable experience.
Stayed 1 night in Nov 2018

8/10 Good

Joe, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not sure if there is any shuttle bus can be arranged from the train station to the hotel, we have chosen to walk to the hotel from Kami-Suwa station and it took us 15-20mins. We need to pass through a flyover and walk along narrow pedestrian paths which is not easy when you carry bulky luggages. We have stayed in the President suite in the hotel with private onsen, the room is very big, neat and tidy. As we checked in late, we have enjoyed a wonderful dinner in our suite and the private onsen. The breakfast was also excellent. The hotel staff are helpful with smile always, and they arranged us a free shuttle bus to the train station when we left to the train station. Overall it was excellent, however, the check out time is too early at 10a.m and costs applied for later check out.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spot
Great location on lake with sweeping views. Spacious rooms, nice onsen and delicious half board meal
Stayed 1 night in Mar 2018

10/10 Excellent

KEIKO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方々、皆さん素晴らしい対応てした。 部屋からの眺望もよく、食事もよく、また泊まりたいです。
Stayed 1 night in Apr 2024

10/10 Excellent

Kaman

Travelled with family
Great location that just next to the lake Suwa. Luckily we can enjoy the Sakura on the riverside through the window of our room. The service for breakfast and dinner is good and thanks for the recommendation of the staff, Yu, for going to see the Sakura in a castle park nearby. That’s amazing.
Stayed 1 night in Apr 2024

8/10 Good

Andreas

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Traditionelles Zimmer hat keine Dusche im Zimmer. Nur Waschbecken und Toilette. Geht so nicht ganz klar aus der Beschreibung hervor. Hier sollte man dann zB für dzt. 2.000 Yen 40min einen privaten Onsen buchen.
Stayed 2 nights in Mar 2024

10/10 Excellent

Yasue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

??

Stayed 2 nights in Jan 2024

10/10 Excellent

Mei hsiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常非常完美的溫泉旅館
晚餐前菜
菜單
日本牛
茶漬飯
Stayed 1 night in Jan 2024

8/10 Good

Kazuhiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

AKIHIRO

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの対応が丁寧。
Stayed 1 night in Nov 2023

10/10 Excellent

naoki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフさんの対応が良く、食事は個室であるので、家族の会話が気兼ねなくできました。 諏訪湖を望める部屋であり、ぐっすり寝ることができ、両親の金婚式旅行の良い思い出になりました。 大変お世話になりました。また、宿泊する機会があったら宿泊したいと思います。
Stayed 1 night in Nov 2023

8/10 Good

akiko

Stayed 1 night in Nov 2023

10/10 Excellent

yosie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

wai pui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

???

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Yukari

Liked: Cleanliness, staff & service, property conditions & facilities
とても心地よく快適に過ごせました！ スタッフの方も、皆さん親切丁寧でした。 ありがとうございました。
Stayed 2 nights in Sep 2023

10/10 Excellent

Gin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at Lake Suwa
The location of hotel is right in front of Lake Suwa Park, the like shore is just across the road. A very relaxing vibe in this area. Staffs at carpark and concierge are very friendly and helpful. The interior environment of common area and room is stylish, new and clean. I stayed in lake view room with excellent view of Lake Suwa. Onsen is relatively basic and simple. Dinner and breakfast are good but not very outstanding. Selection of sake is disappointing for an onsen hotel in the city of Suwa, I did expect much bigger range of sake selection with so many famous sake kura in Suwa and Nagano.
Stayed 1 night in Sep 2023

10/10 Excellent

RISAKO

Stayed 1 night in Aug 2023

8/10 Good

KOEI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔でスタッフの皆さんもとても素晴らしいサービスでした。また、夕食後の湖畔での花火を部屋から見ることが出来て、とても良かったです。また利用したいと思います。
Stayed 1 night in Aug 2023

8/10 Good

Kazuki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駐車場の方もフロントの方も常に笑顔で丁寧に対応していただき、大変快適に過ごすことが出来た。部屋から花火を楽しめたのも良かった。 食事の際、案内やお料理の説明は丁寧になさるお若い女性スタッフが、音が出る程勢いよく配膳するので驚いた。また、全品食べ終わらないうちに空いている食器を次々と下げていき、次のお料理をどんどん運んで来られる。急き立てられている様でゆっくり食事を楽しむ事が出来なかった。お料理の味も見た目も良いのに残念だった。
Stayed 1 night in Aug 2023

10/10 Excellent

On Yiu

Stayed 2 nights in Aug 2023

8/10 Good

Misako

Stayed 1 night in Aug 2023

8/10 Good

Machiko

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
諏訪大社四社巡りが無料ででき、ガイド付きでとても良かった! お勧めです。 諏訪湖の花火も近くで見る事ができ良かったです。（7月下旬から一ヶ月間）
Stayed 1 night in Aug 2023

10/10 Excellent

Akira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Madoka

Stayed 1 night in Aug 2023

10/10 Excellent

Tomoko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
施設がきれいで、ご飯もおいしかったです。 目で見て楽しめるお宿でした。
Stayed 1 night in Jul 2023

10/10 Excellent

hiroyuki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
施設が新しく清潔でした。
Stayed 1 night in Jul 2023

10/10 Excellent

Jens Sabinsky

Stayed 1 night in Jul 2023

10/10 Excellent

SHIORI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Hiroki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
食事の品数は多く多彩だが、メインとなるお料理の量がやや少ない。70歳近い老人に「少し足りないかな」という感想を与えるということは30から50歳代の皆さんには物足りないかもしれない。
Stayed 1 night in Jun 2023

10/10 Excellent

Nam Kuk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Masanori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Takayuki

Stayed 1 night in May 2023

8/10 Good

SHOHEI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

sonoe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
説明が丁寧です。朝はコーヒーがあると尚良かった。
Stayed 1 night in May 2023