Outdoor pool, pool loungers

Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
3015 Riverside Dr, Susanville, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 507 out of 1000 reviews" "
Rating 8 - Good. 339 out of 1000 reviews" "
Rating 6 - Okay. 97 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ramya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from cybercme on 28 May 2024
Hi, Ramya.We appreciate your feedback! Our goal to provide excellent service and thank you for taking a minute to let us know how we did during your stay.We hope you’ll consider being with us If you should find yourself traveling our way again.Peace be yours wherever the road may lead, both now and in the future.

6/10 Okay

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from cybercme on 28 May 2024
Greetings, Anne.We appreciate your feedback!. We apologize we didn't quite measure up during your stay.Our goal to provide excellent service and thank you for taking a minute to let us know how we did.If you should find yourself traveling our way again, we hope you’ll consider being with us.Peace be yours wherever the road may lead, both now and in the future.

8/10 Good

Janet

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024
Response from cybercme on 23 May 2024
Greetings,Thank you for taking a minute to let us know how we did after your stay.Both you and your business are greatly appreciated, and we hope to have you with us each time you travel our way.Travel mercies be yours till we see you again.

10/10 Excellent

Anastacio Salazar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was super clean. Have eating options with if walkable distances and a grocery store.
Stayed 2 nights in Apr 2024
Response from cybercme on 3 May 2024
Hi, Anastaacio.Your business is much appreciated and we thank you for sharing your experience with us.We'll always do our best to keep you coming back and hope we get another chance to have you with us next time you venture our way.Safe travels be yours till then. :-)

8/10 Good

Edward

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom sunk is broken ( multiple cracks ) very poor for a room that I have to pay $157 for. Expect more from comfort suites.
Stayed 1 night in May 2024
Response from cybercme on 2 May 2024
Thank you for letting us know about the issue regarding the sink.We're in the process of solving this issue now and apologize this impeded your complete satisfaction.We thank you for choosing us. We hope to have another opportunity to properly host you in the future.

8/10 Good

Andrew

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great travel hotel. Across the street from a Safeway. Handy.
Stayed 1 night in Apr 2024
Response from cybercme on 28 Apr 2024
Thank you for taking the time to send back a rating, Andrew. On behalf of our entire team, I would like to thank you for letting us know how we did. We hope for an opportunity to properly host you in the future.

6/10 Okay

Bowe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel maids tried to come in at 9am, when checkout is 11am. Was still asleep
Stayed 1 night in Apr 2024
Response from cybercme on 28 Apr 2024
HI, Bowe. Unless a guest puts a do not disturb sign, housekeeping always knocks before entering a room.We apologize if you were awaken by housekeeping trying to know which rooms are vacant.Thank you for choosing us and we hope you'll give us another try next time you visit our beautiful Lassen County California.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for our travel plans. Easy to find. Very clean nd comfortable.
Stayed 1 night in Apr 2024
Response from cybercme on 25 Apr 2024
Greetings, Steve.We appreciate your feedback. Our goal is to keep you coming back by being just as you found us.Thank you for the 5-star rating and willingness to let us know how we did.Peace be yours till we have the pleasure of your return.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Great breakfast with gluten free options.
Stayed 1 night in Apr 2024
Response from cybercme on 22 Apr 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Brooke

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Clean but smelly
Stayed 1 night in Mar 2024
Response from cybercme on 6 Apr 2024
Hey, Brooke.Thanks for choosing Comfort Inn & Suites on your recent visit to Lassen County, California.We didn't see a call from your during your stay to address any issues of odor that were off-putting. We staff our front desk 24-hours a day to handle any issue that may impede your comfort and rest.We hope to have an opportunity to do even better for you next time you travel our way.

10/10 Excellent

Sandra and Nick

Stayed 1 night in Mar 2024
Response from cybercme on 22 Apr 2024
Greetings, Sandra and Nick.Your business is much appreciated thank you for sharing your experience with us and our online community.We'll always do our best to keep you coming back and hope we get another chance to have you with us next time you venture our way.Safe travels be yours till then. :-)

10/10 Excellent

Norman, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for an overnight stay while cruising the area.
Stayed 1 night in Mar 2024
Response from cybercme on 1 Apr 2024
Thank you for sending back a rating after your stay, Norman.We appreciate your business and hope to see you each time you travel our way.We wish you safe travels till we do!

10/10 Excellent

Christy, Redmond

Liked: Staff & service, amenities, property conditions & facilities
The property to the east is under construction so there is a mess everywhere outside but overall inside is nice
Stayed 1 night in Mar 2024
Response from cybercme on 31 Mar 2024
Thank you for the high marks and review after your stay, Christy.Please know your business is much appreciated and we hope you'll be with us next time you travel our way.Safe travels be yours till we see you again.

8/10 Good

Bekah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here on our way to Oregon, the staff was great and provided a roll away bed within a few minutes of requesting one. Good place to stay with kids.
Stayed 1 night in Mar 2024
Response from cybercme on 30 Mar 2024
Thank you Bekah!We appreciate your business and taking a minute to send back a rating.We'd love to be your go-to hotel each time you visit our part of Northern California and wish you travel mercies till we see you again.

10/10 Excellent

Sara, Berkeley

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and quiet. I didn't try the breakfast, but there is a Starbucks nearby. There is no elevator.
Stayed 3 nights in Mar 2024
Response from cybercme on 27 Mar 2024
Hey, Sara.Great to have you with us. We hope you'll get a chance to try our breakfast next time. Our guests tell us it is quite yummy!We hope you'll be with us again each time you travel our way!

2/10 Terrible

Olivia

Stayed 1 night in Mar 2024
Response from cybercme on 12 Apr 2024
Hi, Olivia.We see that you booked and prepaid with an online entity. We also see that you didn't cancel your reservation with them or us; and unfortunately, we not connected to the financial part of this transaction.We regret we're being held responsible for an issue out of our control to intervene.We hold no animus toward you and hope you'll consider actually staying with us sometime in the future to discover we're all about guest comfort and satisfaction.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean with a good bed. The staff was very helpful & pleasant. We would stay there again!
Stayed 1 night in Mar 2024
Response from cybercme on 22 Mar 2024
Greetings, Ann,Nothing says we did it right more than a return visit.Thank you for sending back a review and sharing your thoughts about our Comfort Inn & Suites.We'll look for your return next time you travel our way!

10/10 Excellent

albert, las vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good
Stayed 1 night in Feb 2024
Response from cybercme on 2 Mar 2024
Thank you Albert!We appreciate your business and taking a minute to send back a 5-star rating.We'd love to be your go-to hotel each time you visit our part of Northern California and wish you travel mercies till we see you again.

8/10 Good

Rebecca Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Walls and doors are thin, but fortunately I didn’t have noisy neighbors.
Stayed 1 night in Feb 2024
Response from cybercme on 27 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback is what we use to further our constant improvement. We hope for another opportunity to properly host you in the future.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Service, cleanliness, and quiet.
Stayed 1 night in Feb 2024
Response from cybercme on 23 Feb 2024
Thank you for the high marks after your stay, Donald.Please know your business is much appreciated and we hope to be your go-to hotel next time you travel our way.Safe travels till we see you again.

10/10 Excellent

Michael, Sunnyvale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from cybercme on 12 Feb 2024
Greetings, Michael.Thank you for choosing Comfort Inn & Suites. We appreciate our feedback and hope we'll be your go-to hotel each time you visit Lassen County.Safe travels be yours on all your journeys

10/10 Excellent

Maura

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service 👏
Stayed 2 nights in Feb 2024
Response from cybercme on 10 Feb 2024
Thank you for the high marks after your stay, Maura..Please know your business is much appreciated and we hope to be your go-to hotel next time you travel our way.

10/10 Excellent

LAPRIEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast and it was great.
Stayed 1 night in Jan 2024
Response from cybercme on 25 Jan 2024
Hi, Lapriel.Thank you for choosing Comfort Inn & Suites.We appreciate your feedback and hope we'll be your go-to hotel each time you visit part of Northern California.Safe travels be yours on this and all future journeys!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from cybercme on 22 Jan 2024
Greetings, Scott.Thanks for staying with us and leaving a rating.We do appreciate you and your business and hope we have the pleasure of your safe return to us again next trip our way!

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023
Response from cybercme on 11 Jan 2024
Greetings, Rebecca.Thank you for sharing your feedback with us, we appreciate your 5-star rating and hope you'll be us for another visit soon!

8/10 Good

christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable beds. Stopped here a couple of times as beds were so comfortable. Basic hotel breakfast but good coffee
Stayed 1 night in Dec 2023
Response from cybercme on 26 Dec 2023
Thank you for the high marks after your stay, Christopher.Please know your business is much appreciated and we hope to be your go-to hotel next time you travel our way.

10/10 Excellent

Amanda

Stayed 2 nights in Dec 2023
Response from cybercme on 26 Dec 2023
Thank you for the high marks after your stay, Amanda..Please know your business is much appreciated and we hope to be your go-to hotel next time you travel our way.

10/10 Excellent

Marylynne

Sunshine trip
Rooms are very nice and clean. We really enjoy the hot breakfast in the morning !
Stayed 1 night in Dec 2023
Response from cybercme on 26 Dec 2023
Thank you for the high marks after your stay, Marylynne..Please know your business is much appreciated and we hope to be your go-to hotel next time you travel our way.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from cybercme on 26 Dec 2023
Thank you for the high marks after your stay, Wayne..Please know your business is much appreciated and we hope to be your go-to hotel next time you travel our way.

10/10 Excellent

Eddie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from cybercme on 26 Dec 2023
Thank you for the high marks after your stay, Eddie..Please know your business is much appreciated and we hope to be your go-to hotel next time you travel our way.

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, here for work. Had everything needed and even helped me out with a toothbrush!
Stayed 3 nights in Dec 2023
Response from cybercme on 26 Dec 2023
Thank you for the high marks after your stay, Amanda..Please know your business is much appreciated and we hope to be your go-to hotel next time you travel our way.

10/10 Excellent

Daniel

Stayed 1 night in May 2023
Response from cybercme on 26 Dec 2023
Thank you for the high marks after your stay, Daniel..Please know your business is much appreciated and we hope to be your go-to hotel next time you travel our way.

10/10 Excellent

David, Bend

Liked: Cleanliness, property conditions & facilities
Can conveniently located to walk to the pizza factory. Also, breakfast was quite good
Stayed 1 night in Dec 2023
Response from cybercme on 26 Dec 2023
Thank you for the high marks after your stay, David..Please know your business is much appreciated and we hope to be your go-to hotel next time you travel our way.

6/10 Okay

Maria

Business traveller
Stayed 1 night in Nov 2023
Response from cybercme on 15 Nov 2023
Greetings, Maria.Thanks for staying with us and taking a minute to send up a 5-star rating.We'll always do our best to keep you coming back and look forward to your safe return next trip!

10/10 Excellent

Dionne

Stayed 2 nights in Nov 2023
Response from cybercme on 5 Dec 2023
Thank you for the high marks after your stay, Dionne.Please know your business is much appreciated and we hope to be your go-to hotel next time you travel our way.

8/10 Good

MICHAEL, Winston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when passing through to Oregon. Always happy with the room. But..this time I was in room 220 and it was crazy to me how loud the neighboring rooms plumbing was...every shower, flush, or running of the water in the rooms on either side of me was annoyingly loud. I'll keep staying here...but not in room 220...! Otherwise,,great as always, except no WiFi due to an internet outage that effected the entire town... Mr. Wright (he said Wright was his first name..unsure on spelling) was awesome checking me out and gave me a credit due to the no wifi...Great young man..!!
Stayed 1 night in Nov 2023
Response from cybercme on 6 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here many times over the years!
Stayed 1 night in Nov 2023
Response from cybercme on 3 Nov 2023
Great to have you back each time, Greg.We appreciate your business and look forward to having you back again next time your venture our way!

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from cybercme on 2 Nov 2023
Thank you for the high marks after your stay, Grant.Please know your business is much appreciated and we hope to be your go-to hotel next time you travel our way.

8/10 Good

Ronald, Sparks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice. However, the drain in the tub would not stay down on its own to take a bath and the "Kleenex" and toilet paper were quite rough on the skin.
Stayed 1 night in Oct 2023
Response from cybercme on 30 Oct 2023
Greetings, Ronald.I am sorry we didn't quite meet your expectations during your recent stay. We hope to have another chance to earn your business again.

10/10 Excellent

CARRIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Very comfortable, clean and quiet stay. My favorite kind. Would definitely return for future stays.
Stayed 1 night in Oct 2023
Response from cybercme on 30 Oct 2023
Greetings, Carrie.Thanks for staying with us and taking a minute to send up a 10 Rating.We'll always do our best to keep you coming back and we look forward to your safe return next trip!

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from cybercme on 26 Oct 2023
Hi, Debbie.Thanks for staying with us and leaving a rating.We do appreciate you and your business and hope we have the pleasure of your safe return to us again next trip our way!

8/10 Good

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, and quiet.
Stayed 1 night in Oct 2023
Response from cybercme on 23 Oct 2023
Hi, Donald.Thanks for staying with us and taking a minute to send back a review.We'll always do our best to keep you coming back and we look forward to your safe return next trip!

10/10 Excellent

Irene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from cybercme on 21 Oct 2023
Thank you for the high marks after your stay, Irene.Please know your business is much appreciated and we hope to be your go-to hotel next time you travel our way.

8/10 Good

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect room for the night. Thank you!
Stayed 1 night in Oct 2023
Response from cybercme on 18 Oct 2023
Thanks for the positive feedback, Aaron.We appreciate your business and hope to have you back with us each time you travel or way!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room. Friendly staff.
Stayed 1 night in Oct 2023
Response from cybercme on 17 Oct 2023
Thank you, Traveler!We appreciate your feedback and hope we'll have the pleasure of your return again soon.

10/10 Excellent

VICTORIA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Oct 2023
Response from cybercme on 16 Oct 2023
Hi, Victoria.Thanks for staying with us and taking a minute to send up a 5-star rating!We'll always do our best to keep you coming back and we look forward to your safe return next trip!

6/10 Okay

Robert

Travelled with family
Disliked: Cleanliness
Dirty toilet
Toilet was really dirty.
Stayed 1 night in Oct 2023
Response from cybercme on 17 Oct 2023
Gosh, we're sorry for the misstep on your recent visit.If you stay with us again, please know a quick call to our front desk will give us the opportunity to show our commitment to your complete comfort while you are with us.We wish you safe travels and hope we have the chance to do even better for you next time.

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First night laugh neighbors with kids. Second night much quieter. Easy access to facility. Local pizza restaurant was great.
Stayed 2 nights in Oct 2023
Response from cybercme on 15 Oct 2023
Hey, John. please don't hesitate to give our front desk a call If a neighboring guest is being discourteous so we may intervene on your behalf.Our goal is your complete comfort and rest, so we hope to have another opportunity to provide that for you next time you travel our way.

6/10 Okay

Alfonso

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from cybercme on 14 Oct 2023
Greetings, Alfonso.I am sorry we didn't quite meet your expectations during your recent stay. We didn't see any comments as to what didn't measure up, so please let us know how we could improve. We hope to have another chance to earn your business again.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Availability of quiet upper floor room on backside of the property.
Stayed 1 night in Oct 2023
Response from cybercme on 13 Oct 2023
Hi, Leslie.Thanks for staying with us and taking a minute to send up a 5-star stamp of approval.We'll always do our best to keep you coming back and look forward to your safe return next trip!