Property grounds

Reviews of Hotel Sursee

3 out of 5
Hotel Sursee
Bahnhofstrasse 15, Sursee, Luzern

Reviews

8.8

Excellent

Rating 10 - Excellent. 107 out of 222 reviews" "
Rating 8 - Good. 91 out of 222 reviews" "
Rating 6 - Okay. 20 out of 222 reviews" "
Rating 4 - Poor. 1 out of 222 reviews" "
Rating 2 - Terrible. 3 out of 222 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jiazhen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Andreas

Stayed 1 night in Mar 2024

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very comfortable location. My family and I stayed in the family room. The kids loved the loft area. The hotel was convenient to the train. The parking was easy to use. The hotel was quiet and breakfast was nice! I would love to stay again one day
Stayed 1 night in Nov 2023

8/10 Good

Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Breakfast too.
Stayed 1 night in Sep 2023

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

Harrison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Claudio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Keely

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night on the way from UK to Italy. The hotel is clean and the bed was comfortable and there is unlimited tea, coffee, chilled water. The members of staff we came into contact with were very helpful and spoke good English. The parking in the underground car park is free with a voucher from the hotel.
Stayed 1 night in May 2023

10/10 Excellent

HERB

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As I explained everything is at it's best for a 3 star Hotel. Will visit again. thanks
Stayed 6 nights in Oct 2022

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great staff. Wonderful location near shops and restaurants.
Stayed 4 nights in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Find better hotels for the same price
There was no soap. Told them to change the sheets and they didnt.
Stayed 2 nights in Jun 2022

8/10 Good

Francesco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central
Centrally located, clearing and value for money
Stayed 1 night in Oct 2021
Response from Alexandra Hanke on 10 Oct 2021
Dear Francesco Thanks a lot for your positive review. We are happy having had you as our guest and hope to see you once again over here! All the best from Hotel Sursee Team

10/10 Excellent

Beat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Ioan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold cement down floor
Down in the room there are cold floor tiles and you can not walk barefoot. Breakfast was poor. Parking is underground but common with some companies and others without video cameras and not very safe and without gate. Room was small. Bed very unconfortable and blanket is bad and keep cold not warm
Stayed 1 night in Aug 2020
Response from Alexandra Hanke on 5 Oct 2020
Dear Mr. Vidican, thank you for the time you spent on writing this review and for your overnight stay in a single room. Our beds are brandnew and yours was having a size of 1.20m wide. We are sorry that this was not comfortable enough. We recommend that next time you should book a double rooms for single use to make you feel more comfortable. A second blanket is even in summertime always available, of course. Have a good time ahead! Your HOTEL SURSEE Team

10/10 Excellent

William

Stayed 4 nights in Jun 2020
Response from Hotel Sursee Team on 12 Jul 2020
Vielen Dank, dass wir Sie in unserem Haus begrüssen durften. Ihr Feedback ist uns sehr wichtig.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
This was an excellent value in Switzerland, close to Lucerne. We were visiting friends, and stayed for one night. The room was big, the bed comfortable, and all was spotless. The reception staff is very friendly and helpful. We did not have breakfast so can't comment on that.
Stayed 1 night in Jan 2020
Response from Anna-Maria on 22 Jan 2020
Dear Patricia Thank you very much for your "excellent". We appreciate that very much. We hope to see you again when you traveling to Lucerne another time. Best regards Hotel-Sursee-team

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won't be disappointed if you stay here
Arrived late getting in was easy. Room was amazing. Had the best hotel breakfast I have ever had. Hospitality was above and beyond!
Stayed 1 night in Sep 2019
Response from Alexandra Hanke on 28 Sept 2019
Dear Pamela Thank you so much for this extremely kind comment! We appreciate a lot. This makes us smile and gives us motivation to keep on going on what we do. We hope to see you again in the future and wish you all the best! Your Hotel Sursee & TEAM

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel wa central to Susee, allowing easy reach to bus, rail and road access to other areas. Quiet location. Friendly staff, clean and spacious rooms.
Stayed 4 nights in Jul 2019
Response from SM on 18 Aug 2019
Dear Client What a great pleasure it was to read your kind words about our hotel on Ebookers! We would like to thank you for taking the time to provide us with your comments. Furthermore, we appreciate your compliments in regards to the general service of the hotel. I will share your kind words with the entire team and I am sure it will motivate them to keep up their good work. We wish you a nice day and we hope to have you as our guest again soon. With best regards from Sursee Sébastien Martre

10/10 Excellent

Lukas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, great location
We had a great personal welcome in the hotel. The room is clean and simple. It has all you need. In the morning it was getting quite hot in the room as we were on the sunny side and there is no air-conditioning. Overall we had a very nice stay.
Stayed 1 night in Jul 2019
Response from Alexandra Hanke on 16 Jul 2019
Dear Lukas Thank you so much that you found time to tell about your experience with us. We appreciate a lot! Even more since it is a positive one and we want to send you our kindest regards and wish all the best for you. Maybe we can welcome you again in the future? YOUR HOTEL SURSEE & Team

10/10 Excellent

Sue, Mesa, AZ

Nice hotel but not convenient to Luzern.
The hotel was very nice, clean, quiet and comfortable. The only downfall was I booked this hotel thinking it was in Luzern. I was wrong, so location was not convenient for our plans in Luzern.
Stayed 1 night in Sep 2018
Response from Sma on 29 Sept 2018
Dear Sue First of all, we would like to thank you for having taken the time to share your experience at Hotel Sursee with the Expedia.com community. We appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Sincerely, Sébastien Martre

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again.
Great service and good breakfast.
Stayed 1 night in Aug 2018
Response from Sma on 29 Sept 2018
Dear Timothy We would like to thank you for having taken the time to share your experience at Hotel Sursee with the Expedia.com community. We appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments about the breakfast with our team, who I am certain will be encouraged by your remarks. Looking forward to the pleasure of welcoming you back soon to our Hotel. Sincerely, Sébastien Martre

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location. Sursee is a nice town and it's easy to get to Lucerne. Only problem was that we stayed in a room with a lofted area but there was no window in the loft. No air conditioning in the room,which would be fine for most stays in Switzerland, but since we were there during a warm period, it was extremely uncomfortable to sleep in the lofted area. The hotel was kind enough to give us an extra fan, but as there was no window, it was just blowing around warm air.
Stayed 2 nights in Jul 2018

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZINGLY CLEAN AND NEW!!!!
This hotel smelled so New and CLEAN!!! It was hooked on to a casino, so that was a plus! A fun fun place to stay!
Stayed 1 night in May 2018

10/10 Excellent

KC, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy and comfortable business stay
Easy to reach the hotel by car. Free parking in the basement. Spacious room. Extremely polite and helpful multilingual staff - even speaking Greek! Restaurants and shops only few meters away. Nice breakfast too. Would stay again.
Stayed 2 nights in Nov 2017
Dear Guest KC! Thank you so much for your time dedicated for this review! We really appreciate it. We try to do our best in order to make our guests feel comfortable during their stay. Wishing you wonderful Christmas Holidays, we hope to welcome you soon in the future! Καλά Χριστούγεννα και Καλή Χρονιά 2018! Your Hotel Sursee Team

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Katharina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Rita

Liked: Cleanliness
Der Übernachtungspreis für zwei Zimmer wurde an der Reception von uns eingefordert. Dies obwohl wir bereits bei der online Reservation am 14.04.2024 mit Visa Card bezahlt haben. Wir bitten Sie um Rückerstattung von CHF 257.59. Besten Dank.
Stayed 1 night in Apr 2024

10/10 Excellent

Gerardo

Stayed 1 night in Mar 2024

8/10 Good

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr freundliches und hilfsbereites Personal. Zimmer sind sehr schön und wie neu. Wir werden wieder kommen.
Stayed 1 night in Feb 2024

8/10 Good

Cesare

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sybille

Stayed 1 night in Jan 2024

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Naomi

Stayed 1 night in Dec 2023

10/10 Excellent

Marlene

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Drap un petit peu taché
Stayed 1 night in Nov 2023

10/10 Excellent

Marcel

Stayed 1 night in Nov 2023

8/10 Good

Barbara Susanne

Travelled with partner
Liked: Cleanliness, staff & service
Alles gut.
Stayed 2 nights in Oct 2023

2/10 Terrible

Michaela

Stayed 1 night in Sep 2023

10/10 Excellent

Pascal

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Hatte ein Zimmer hinter dem Liftschacht. Im Zimmer hörte ich ein ständiges Brummen, welches in der Nacht irritiert.
Stayed 1 night in Sep 2023

8/10 Good

Poul Morten

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Marthijn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

A.W.M.

Liked: Cleanliness, staff & service, room comfort
Net hotel, maar vermijdt begane grond
Receptie vriendelijk, kamer netjes. Sanitair wat gedateerd. Helaas was het water lauw. Onze kamer (073) lag op de begane grond, naast de werkruimte van de ontbijtzaal. Dit gaf heel vroeg, om 6u al geluidsoverlast helaas. Twijfel of we terugkomen.
Stayed 2 nights in Aug 2023

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes Frühstück
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Silke

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ausser dem Bad war alles prima. Das Bad war abgewohnt, die Armaturen etc haben nicht mehr schön ausgesehen. Die Lage war super, nur wenige Schritte bis in die Altstadt.
Stayed 1 night in Aug 2023

10/10 Excellent

Beata

Stayed 3 nights in Aug 2023

8/10 Good

Piero

Stayed 3 nights in Aug 2023

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023