Hotels in Surprise Original Townsite, Phoenix

"I guess "

"Yes"

"Amazing staff very accommodating "

"Clean room and nice staff"

"Clean room "

"The room was nice & clean on the inside. Staff was pleasant & very helpful. Unfortunately the outside trashcans were over flowing all the time. The pool looked clean & inviting. Guests were happily enjoying it. "

"Where do I even start? This is a newly built hotel advertised as “built with effective noise-reduction and kitchen ventilation technology to give each guest the peace of mind of a clean, quiet atmosphere to call their own, free from disruptions.” Which is completely false advertising. The walls were paper thin and I left sleep deprived. The smells were absolutely disgusting. The single elevator (which broke during my stay) smelled like raw onions. The halls were filled with the smell of each units cooking and left a stomach turning lingering scent. Each morning I was awakened by the smell of sulphur??? After a long day working I returned with heavy luggage only to find the elevator was out of service so I had to carry everything up the stairs which had yet another funky smell to it. I couldn’t take another night there so I requested to checkout a day early for a refund. They initially said yes and then the next morning the front desk gave me some pushback. They didn’t even apologize. I’m waiting on my refund for the last night. I would not recommend this location if you plan on getting rest. A few side notes: there does not seem to be clear ADA compliant access points. The toilet paper roll in my bathroom was clearly used. There was a transient person grilling on a portable charcoal grill behind the building, there is a sewage treatment plant nearby so you’ll never escape the rotting meat smell. staff over the phone was understanding but the front desk can use some training. "

"The shower would not drain and the water leaked under the flooring and the entire room was a floating floor. The main room door was not even to ground and the locks were not tightly installed."

"Staff was unprofessional. We had to wait 45 minutes to check in and the only response was " Well you have a room with a balcony so it rakes longer to clean. Nothing else was done until we complained again to another manager. We also asked for our room to be cleaned and 3 hours later it still wasnt clean. Do not stay here"