"We transferred to Island Villas for our last night in Siargao hoping to make the final night of our honeymoon extra special. We noted this in our booking and communicated it to the front desk beforehand.
Upon arrival, the kuya assisting with our luggage was warm and attentive, but unfortunately that was the only genuine hospitality we experienced.
Check-in felt cold and unwelcoming. I asked if late checkout was possible while waiting for our airport transfer, and the response was simply, “750 pesos per hour, ma’am,” with no other options or suggestions offered.
We also arranged a ₱7,500 romantic beachfront dinner setup for 6 PM. Because of heavy rain and storm conditions, we asked if it could be cancelled or adjusted, only to find out the restaurant had no idea about our reservation at all despite prior coordination with the front desk.
Restaurant service was also disappointing. We had to repeatedly call staff for assistance, and even after appetizers arrived, we still had to ask for plates.
The next morning while waiting for our airport transfer, I asked the front desk where the van was, and the agent ignored me multiple times before speaking to security instead without acknowledging us.
For the amount we paid, nearly 3x more than the smaller villa we stayed at earlier in the trip, we expected much better hospitality and service.
Beautiful property, but unfortunately the service did not match the price."
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