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Dear Saumiin, Greetings from Courtyard by Marriott Surat! Your complete satisfaction is our highest priority, and we couldn't be happier to see we achieved that milestone while you were here. We look forward to impressing you again on your next visit.Sincerely,Vikas Sharma,General Manager
2/10 Terrible
tushar
24 Feb 2024
DutyManager
Wed, Feb 21, 12:16 PM (3 days ago)
to PARIKHTS, FOM
Dear Sir,
Namaste !!
This is regarding the amendment of your room reservation, The actual room was booked from 20.02.2024 to 24.02.2024 and due to Mosquito problem and muddy water problem in the bathroom guest wanted to relocate to another hotel and wanted to checkout on 21.02.2024 only. We have done the changes and we will charge only 1 night to expedia and for rest refund you have to communicate with the expedia and they will initiate.
Warm Regards
Shailesh Bandal
Asst. Front Office Manager
O 261.414.5555 M 951.2028.490 re
COURTYARD BY MARRIOTT SURAT
Earth space, Hazira road
Surat, ST 394510
courtyard.com
cid:image008.jpg@01D52C1C.5D1EBE60
tushar
Stayed 4 nights in Feb 2024
10/10 Excellent
Ashwin
29 Jan 2024
Ashwin
Stayed 1 night in Jan 2024
Response from General Manager on 21 Mar 2024
Dear Ashwin, We are delighted you had an outstanding stay at Courtyard by Marriott Surat and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Sincerely,Vikas Sharma,General Manager
6/10 Okay
Harnek
7 Jan 2024
Harnek
Stayed 2 nights in Jan 2024
Response from General Manager on 9 Jan 2024
Dear Harnek, We hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience.Sincerely,Vikas Sharma,General Manager
8/10 Good
Virendrasinh, Pewaukee
25 Dec 2023
Virendrasinh
Stayed 2 nights in Dec 2023
Response from General Manager on 15 Jan 2024
Dear Virendrasinh, We are glad you enjoyed your time at Courtyard by Marriott Surat. Thank you for your nice rating, and we look forward to your next visit.Sincerely,Vikas Sharma,General Manager
Stay was comfortable Rooms are neat and clean very friendly staff at courtyard by Marriott Specially thanks to Shivani at front desk she was courteous and helpful
Verified traveller
Stayed 4 nights in Jul 2023
Response from General Manager on 24 Jul 2023
Dear Guest, Thank you so much for your fantastic review. We at Courtyard by Marriott Surat are committed to making sure each guest enjoys all the aspects of our hotel, and it's delightful to know you loved our comfortable accommodations and friendly service. We will share your kind words with our associates, especially Shivani. We look forward to being of your service again whenever you are back here.Sincerely,Vikas Sharma,General Manager
10/10 Excellent
ABHIJEET
22 Jul 2023
ABHIJEET
Stayed 1 night in Jul 2023
Response from General Manager on 24 Jul 2023
Dear Abhijeet, Greetings from Courtyard by Marriott Surat! Your complete satisfaction is our highest priority, and we couldn't be happier to see we achieved that milestone while you were here. We appreciate your generous rating and look forward to impressing you again on your next visit.Sincerely,Vikas Sharma,General Manager
The hotel is very good for the city.
Gym is good and restaurant people are nice.
Good food.
Jose Pablo
Stayed 1 night in Mar 2023
Response from General Manager on 18 Mar 2023
Dear Mr. Pablo, Thank you for your kind review of Courtyard by Marriott Surat. We are happy to read you were pleased not only with our beautiful property and state-of-the-art fitness center but also with our delicious food and courteous restaurant team. It was a pleasure having you as our guest, and we hope to accommodate you again in the future. Sincerely,Vikas Sharma,General Manager
2/10 Terrible
chetan
Travelled with partner
24 Dec 2022
Liked: Property conditions & facilities
Disliked: Cleanliness
There is mold in the bathroom screen facing the bed! What kind of hotel allows mold to gather in the bathrooms? If there is mold then all other cleaning is irrelevant! The location of the hotel is in the middle of no where. You ask the hotel for help to get a cab/Ola/Uber, they will gladly direct you to hotel cab services for which they will charge you 5x-6x more. Imagine paying Rs1200 for a 5Km ride!
Find another place even though it might not have a brand name.
chetan
Response from General Manager on 25 Dec 2022
Dear Chetan, Thank you for your valuable feedback. We are disappointed to read your comments and are sorry for the specific concern you outlined about your assigned accommodations. We will look into this right away. We also regret your dissatisfaction with the cab fare. We genuinely appreciate you letting us know about the things that would have advanced your visit. Thank you again for your patience, and we truly hope you will change your mind by giving us another chance to regain your trust.Sincerely,Vikas SharmaGeneral Manager
2/10 Terrible
Anjum
15 Nov 2022
Anjum
Stayed 1 night in Nov 2022
Response from General Manager on 14 Feb 2023
Dear Anjum, We are very sorry your visit did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future.Sincerely,Vikas Sharma,General Manager
Dear Shreya, All of us at Courtyard by Marriott Surat appreciate your kind rating. We are glad you had an enjoyable experience and would love to see you again soon.Sincerely,Vikas Sharma,General Manager
Dear Ravi, thank you for letting us know your visit to Courtyard by Marriott Surat was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.
Sincerely,
Vikas Sharma,
General Manager
Dear Guest, thank you for choosing Courtyard by Marriott Surat and for the perfect rating. We are thrilled to know we exceeded your expectations, and you had a great experience. It was a pleasure having you, and we look forward to hosting you again soon.
Sincerely,
Vikas Sharma,
General Manager
I must say - amazing hotel, great food, best rooms and all praises for the staff. Don’t forget to have dinner at charcoal
Piyush
Stayed 1 night in Nov 2021
Response from General Manager on 27 Nov 2021
Dear Piyush, thank you for your heartwarming review of Courtyard by Marriott Surat. We are thrilled you appreciated not only our elegant property and well-furnished rooms but also our convivial associates and the delectable food we serve. We are also happy you recommended other guests to have dinner at our on-site restaurant, Charcoal - Barbeque by the pool. We value your business and look forward to welcoming you again for another exceptional experience.
Sincerely,
Vikas Sharma,
General Manager
A hotel with very good vibes .. open spaces everywhere ... and the rooms are very tastefully decorated ... very good rooms
Verified traveller
Stayed 1 night in Nov 2021
Response from General Manager on 18 Nov 2021
Dear Guest, thank you for your terrific review of Courtyard by Marriott Surat. We are thrilled to know you were impressed with our elegant ambiance and well-furnished rooms. It was a pleasure having you, and we look forward to hosting you again on your future trip to Surat.
Sincerely,
Vikas Sharma,
General Manager
I recommend to all
Don’t use this hotel because this is not Marriott
I get very bad experience on their duty manager and has one women she has Kayati eyes
Sorry explain her like this but I don’t remember her name
Hetanshu
Stayed 1 night in Sep 2021
Response from General Manager on 22 Sept 2021
Dear Hetanshu, thank you for taking the time to tell us about your stay. We have an uncompromising attitude when it comes to service, so we sincerely apologize for your unpleasant experience with one of our associates. Please be assured we will follow up with her and take measures to ensure this is not repeated. Your comments are valuable to us in getting to know about our performance and making ourselves better. We are grateful for your patience and hope you will return so we can impress you with the hospitality you expected from us.
Sincerely,
Vikas Sharma,
General Manager
Dear Guest, thank you for choosing our hotel. We genuinely regret that you did not enjoy your time with us, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.
Sincerely,
Vikas Sharma,
General Manager
10/10 Excellent
SASIDHAR
Business traveller, Travelled with family, Travelled with group
Dear Sasidhar, thank you for letting us know your visit to Courtyard by Marriott Surat was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon.
Sincerely,
Vikas Sharma,
General Manager
Dear Manish, thank you for your terrific rating of Courtyard by Marriott Surat. We are pleased your visit with us was an excellent one, and we look forward to welcoming you back soon.
Sincerely,
Vikas Sharma,
General Manager
All the staffs are so friendly and chef Biswajit I just amazing .
Varun Kumar
Stayed 1 night in Feb 2020
Response from General Manager on 15 Feb 2020
Dear Varun, thank you so much for your terrific feedback about Courtyard by Marriott Surat. The art of welcoming the guests is what we inherit from our tradition, and it feels wonderful to read you had an exceptional time with us. Your praises will be shared with our team, especially Biswajeet, for his vital contribution. We enjoyed serving you, and we hope you are already making plans to visit us once again.
Sincerely,
Vikas Sharma,
General Manager
Rooms was very clean but requested cake and decorative towel in the room as they offered for honeymoon and I called hotel 2 weeks prior to make sure they do it and when I walked in the room it wasn’t done so I talked to SaJan at front desk and he just simply said I’m sorry. Foot at coco restaurant/buffet is awful taste less food and too pricey. It’s better to go eat at vr mall it’s 5 minutes from the hotel. Customer service is not so great even Arpita at time of check out was not too nice and smiling careless her pants zipper were half open not to say it my wife even noticed it.
Verified traveller
Stayed 1 night in Jan 2020
Response from General Manager on 14 Jan 2020
Dear Guest, thank you for choosing our hotel. We are unhappy to read about your disappointing experience at our on-site restaurant, and we will be sure to discuss your comments with our food and beverage team to see where we fell short. We also truly appreciate your feedback and will share it with appropriate individuals to make sure we are promptly responding to every guest request. We appreciate your patience and do hope you will give us another chance to prove that we are committed to providing an excellent experience.
Sincerely,
Vikas Sharma,
General Manager
Great service! The staff are kind and packed me breakfast to go. The hotel is also clean and tidy.
Janesh Harish
Stayed 1 night in Jan 2020
Response from General Manager on 7 Jan 2020
Dear Janesh, it is delightful to know you had a wonderful time with us and that you loved our thoughtful hospitality and well-kept property. Thank you for being our guest at Courtyard by Marriott Surat. We look forward to being of your service again whenever you are back here.
Sincerely,
Vikas Sharma,
General Manager
Dear Sameer, thank you for your excellent rating of Courtyard by Marriott Surat. We are glad you enjoyed your experience with us and hope to see you again soon.
Sincerely,
Vikas Sharma,
General Manager
Everything was great. Just that there is not much around. But was ideal for my purpose.
Rajeev
Stayed 1 night in Dec 2019
Response from General Manager on 24 Dec 2019
Dear Rajeev, thank you for taking the time to share your experience. We at Courtyard by Marriott Surat are committed to making sure each guest enjoys all the aspects of our hotel, and it's delightful to know you had a wonderful time with us. We look forward to being of your service again whenever you are back here.
Sincerely,
Vikas Sharma,
General Manager
I have traveled all over the world and stayed with many hotels.
This property was excellent in every way, the standard, cleanliness, food quality and range.
What really made our stay was all the stuff and I mean all they went way beyond there duties.
I would go back to this hotel again & again no question.
Verified traveller
Stayed 7 nights in Nov 2019
Response from General Manager on 6 Dec 2019
Dear Guest, thank you for your delightful review of Courtyard by Marriott Surat. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Your positive comments about our well-kept property and the quality food we serve were a pleasure to read as well. We appreciate your business and look forward to welcoming you back for another exceptional visit.
Sincerely,
Vikas Sharma,
General Manager
Dear Dhruvesh, we are glad you enjoyed your time at Courtyard by Marriott Surat. Thank you for your wonderful rating, and we look forward to your next visit.
Sincerely,
Vikas Sharma,
General Manager
2/10 Terrible
Annan
1 Dec 2019
Annan
Stayed 1 night in Nov 2019
Response from General Manager on 25 Aug 2021
Dear Annan, we never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future.
Sincerely,
Vikas Sharma,
General Manager
Dear Suhail, thank you for your fantastic rating. We are pleased you visited Courtyard by Marriott Surat, and even more glad you were completely satisfied. We look forward to having you as our guest again soon.
Sincerely,
Vikas Sharma,
General Manager
The staff is very helpful and very warm. They are helpful as well such as to get a cab to go to the city . They are also very caring about our stay there and are willing to help at all times. Very good attitude indeed.
Verified traveller
Stayed 4 nights in Oct 2019
Response from General Manager on 15 Oct 2019
Dear Guest, thank you for choosing Courtyard by Marriott Surat and for sharing your experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. We are happy to have surpassed your expectations for a perfect stay. It was a pleasure having you, and we look forward to welcoming you back soon.
Sincerely,
Vikas Sharma,
General Manager
Pro: The service is excellent and the staff makes sure to make the guests feel looked after.
Con: The hotel is in the outskirts. Traveling to and fro from the city is inconvenient.
SURBHI
Stayed 2 nights in Jul 2019
Response from General Manager on 23 Jul 2019
Dear Surbhi, it was an absolute delight having you as our guest at Courtyard by Marriott Surat. We truly believe in creating the best impression by providing courteous, attentive customer service, and your review denotes we were successful in making this happen for you. For future reference, our front desk is also available 24/7 to assist our guests for making any commuting arrangements as per the guest's requirement. We appreciate your business and hope you will visit us again soon.
Sincerely,
Vikas Sharma,
General Manager
The stay was not that good as I stayed a privious night in Marriott, Hyderabad.
The stay at Marriott Hyderabad was excellent and I was expecting a similar stay at Surat but it wasn`t. The stay in Marriott Surat was like any three-star other hotels.
Krishan
Stayed 1 night in Jul 2019
Response from General Manager on 22 Jul 2019
Dear Krishan, thank you for evaluating your stay. We hope you had an overall pleasant visit. However, we regret not meeting all of your expectations. We appreciate you sharing your feedback and do hope to have another opportunity of hosting you at Courtyard by Marriott Surat in the future.
Sincerely,
Vikas Sharma,
General Manager
Dear Guest, thank you for choosing us and for your gracious rating. On behalf of all of us at Courtyard by Marriott Surat, we would like to invite you for another outstanding visit.
Sincerely,
Vikas Sharma,
General Manager
Dear Yamini, it was a pleasure having you as our guest at Courtyard by Marriott Surat. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit.
Sincerely,
Vikas Sharma,
General Manager
Dear Prabhakaran, thank you for your kind words about Courtyard by Marriott Surat. Our entire team perseveres to attain the guest's satisfaction in every possible way, and your feedback is the best encouragement that we can receive. We hope you are already planning your next trip for another amazing experience.
Sincerely,
Vikas Sharma,
General Manager
Extremely clean property and very friendly staff. Property is located at the outskirt of the city closer to the airport.
Verified traveller
Stayed 2 nights in May 2019
Response from General Manager on 14 May 2019
Dear Guest, thank you so much for the wonderful review of Courtyard by Marriott Surat. We are delighted to read that you liked our immaculate property and our proximity to the airport. It is also nice knowing that our associates took good care of you. It was a pleasure having you as our guest, and we look forward to seeing you soon.
Sincerely,
Vikas Sharma,
General Manager
Very well maintained. Room was well lit. Peaceful. Staff was excellent. Special mention of Vishal (front desk). Amazing hospitality
Verified traveller
Stayed 1 night in Apr 2019
Response from General Manager on 30 Apr 2019
Dear Guest, thank you for staying at Courtyard by Marriott Surat and for your review. We are delighted you rested well in our well-appointed accommodations and that our team took great care of you. We will be sure to share your compliments with our team, especially with Vishal. It was a pleasure having you as our guest, and we look forward to seeing you soon.
Sincerely,
Vikas Sharma,
General Manager
The service and attention to details was beyond reproach . An excellent Stay .
The only problem is getting a Taxi in peak Hours to get into town .
Verified traveller
Stayed 2 nights in Apr 2019
Response from General Manager on 30 Apr 2019
Dear Guest, it was a pleasure reading about the excellent service you received from our courteous associates at Courtyard by Marriott Surat. We are very proud of our team and their dedication to our guests, so we are thrilled to share your wonderful comments with them. We look forward to seeing you again when you return to Surat.
Sincerely,
Vikas Sharma,
General Manager
Staff was cooperative.swimming pool is nice and rooms are clean and well done.
Verified traveller
Stayed 1 night in Mar 2019
Response from General Manager on 2 Apr 2019
Dear Guest, thank you for your fantastic review. We at Courtyard by Marriott Surat are committed to making sure each guest enjoys all the aspects of our hotel, and it is delightful to know you loved our excellent staff, comfortable room as well as facilities. We look forward to being of your service again whenever you are back here.
Sincerely,
Vikas Sharma,
General Manager
10/10 Excellent
Verified traveller
30 Mar 2019
Verified traveller
Stayed 2 nights in Mar 2019
Response from General Manager on 31 Mar 2019
Dear Guest, thank you for your terrific rating of Courtyard by Marriott Surat. We are glad you enjoyed your experience with us and hope to see you again soon.
Sincerely,
Vikas Sharma,
General Manager
Dear Guest, we appreciate you choosing Courtyard by Marriott Surat and for your fantastic rating. It was a pleasure hosting you, and we look forward to your return visit soon.
Sincerely,
Vikas Sharma,
General Manager
4/10 Poor
Verified traveller
Travelled with family
21 Feb 2019
Disliked: Staff & service
Housekeeping was pathetic. The restaurant staff was courteous and warm
Verified traveller
Stayed 1 night in Feb 2019
Response from General Manager on 21 Feb 2019
Dear Guest, thank you for staying with us. We appreciate you praising our restaurant team for the warm hospitality we are known for; however, we apologize that your experience was compromised in some areas. Your feedback has been shared with our housekeeping team to be more careful moving forward. We hope you will return for a perfect visit.
Sincerely,
Vikas Sharma,
General Manager
Very nice hotel, and great quality for a Hotel in india, comfy bed, great batthroom, good facilities in room including a microwave and fridge, only down side is the local area, which is largely industrial and surrounded by an oil refinery, with nothing really close by, great if you are transiting from Surat airport. A 35 min taxi ride in to downtown Surat
ismail
Stayed 2 nights in Feb 2019
Response from General Manager on 19 Feb 2019
Dear Ismail, thank you for visiting Courtyard by Marriott Surat. We are glad you had a pleasant stay and that you liked your well-equipped room. That being said, we are sorry our location was not that appealing to you. We hope this did not overshadow your otherwise positive time with us and that you will choose us again in the future.
Sincerely,
Vikas Sharma,
General Manager
4/10 Poor
Verified traveller
18 Jan 2019
Liked: Cleanliness, room comfort
Disliked: Staff & service
Verified traveller
Stayed 1 night in Jan 2019
Response from General Manager on 18 Jan 2019
Dear Guest, thank you for choosing our hotel for your stay. We are disheartened to see the rating and apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience.
Sincerely,
Vikas Sharma,
General Manager
4/10 Poor
Verified traveller
12 Jan 2019
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
water in bathroom was bad as soap applied on body was not removed even after several attempt. You feel soapy after bath. WC was making noice. Not rectified despite of complaints several times to reception staff.
Verified traveller
Stayed 5 nights in Jan 2019
Response from General Manager on 13 Jan 2019
Dear Guest, thank you for staying with us. We apologize for the issues you encountered in the bathroom and regret that we were unable to resolve it your satisfaction. We have shared your comments with our team and they have already addressed the problem. We hope you will return so we can make it up to you.
Sincerely,
Vikas Sharma,
General Manager
Dear Prashant, thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Courtyard by Marriott Surat.
Sincerely,
Vikas Sharma,
General Manager
The hotel was elegant and clean. Staff was very attentive and made my stay comfortable.
Verified traveller
Stayed 1 night in Dec 2018
Response from General Manager on 4 Jan 2019
Dear Guest, Greetings from Courtyard by Marriott Surat! Your complete satisfaction is our highest priority, and we couldn't be happier to see we achieved that milestone while you were here. We look forward to impressing you again on your next visit.
Sincerely,
Vikas Sharma,
General Manager
being in Surat I expected till better food like Fafda and jalebi ,And of course ponk well these is the delicacy of Surat , Even Undhiyu
they should keep more items for vege and jain
Verified traveller
Stayed 2 nights in Dec 2018
Response from General Manager on 7 Jan 2019
Dear Guest, thank you for the perfect rating of the Courtyard by Marriott Surat. It seems you had a wonderful time with us. We also appreciate your feedback about our food offerings and have shared it with our Food & Beverage team. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.
Sincerely,
Vikas Sharma,
General Manager
Nice Hotel and ambiance good staff very good Breakfast
Verified traveller
Stayed 1 night in Dec 2018
Response from General Manager on 18 Dec 2018
Dear Guest, thank you for reviewing your stay at the Courtyard by Marriott Surat. We are thrilled you liked our beautiful property and were especially pleased with our delicious breakfast. Thank you again, and we look forward to your next visit.
Sincerely,
Vikas Sharma,
General Manager
it was a good stay,cordial staff.They upgraded to club room on pool side.Very good neat & clean room .Given the chance i will prefer to stay again their
MUKUND
Stayed 1 night in Dec 2018
Response from General Manager on 18 Dec 2018
Dear Mukund, thank you for being our guest at the Courtyard by Marriott Surat. We are glad you liked our friendly associates and were also impressed with your well-kept room. Thank you again for your kind comments, and we look forward to seeing you back soon.
Sincerely,
Vikas Sharma,
General Manager
I really enjoyed my stay here. It was very convenient and ambience was amazing. Awesome view from my hotel room. I interacted with duty Manager Tanvir and I must say he really made my stay easy and relaxed. Overall, all staff members are good. I am from USA and I can say it really met the standard. (or exceeded) Pool side dinner experience was awesome.
Jayesh
Stayed 1 night in Nov 2018
Response from General Manager on 18 Nov 2018
Dear Jayesh, thank you for choosing Courtyard by Marriott Surat. We are thrilled you liked each and every aspect of our hotel, especially the excellent service provided by our associates. Please be assured we will share your compliments with Tanvir. We look forward to welcoming you back soon for another amazing experience.
Sincerely,
Vikas Sharma
General Manager