Sunset hotels from RM247

"Everything seemed to be great about the stay. As per booking I was charged for the stay upon arrival plus an early check in fee (which I agreed to). Then checked out and left. That’s when I saw the staff tried to charge me again for my stay. (Same fee that had already been charged upon arrival, and had successfully gone through upon arrival). Staff continually charge my card (which thank goodness my card declined because it noticed the first double charge upon checkout). I called to ask the staff why, and they said my card was never charged upon arrival, which my receipts and account show otherwise. I even emailed the receipt and transaction on my card to their staff to show that I had been charged upon arrival already. Staff are still trying to deny it and say it was a “hold” (even though, now 2 days later, I am still showing it as successful charge and transaction). Staff seemed to lack competency in proper billing for customers. I would warn others, because if my financial institution wouldn’t have noticed it was a double charge and decline the multiple extra attempts, I would’ve been charged an ADDITIONAL 12 times for a ONE night stay. "

"Parking was not secure. People hanging out smoking in the parking lot. Some were staff"

"One night stay needed a bed and a shower. Average place for a less than average price. Staff were friendly and helpful but the place is showing its age. Skip the breakfast… you can thank me later. "

"It was sufficient for a quick nights stay. "

"There were bugs and pills on the floor of our room from previous guests. Very disgusting! "

"We had a room in the newer section. It was a nice room. The hotel grounds were really amazing. We had a nice afternoon sitting outside by the ponds in the sun."

"Staff was very friendly and helpful."

"The breakfast was the one good thing about this place but there was only 1 trash can near the coffee which was pretty odd. "

"Room was clean, and we requested a Mountain View room having never been there, we got a view of the parking lot, road construction and if you lay on the bed and look up you can see the mountain. The river side is better… Jetted tub in the room was nice after a lot of hiking the day before. Breakfast made to order was pretty good. Staff were friendly, conversation was nice and recommendations were appreciated as to where to have dinner. "