Terrace/patio

Reviews of Hampton Inn & Suites Sunnyvale Silicon Valley

2.5 out of 5
Hampton Inn & Suites Sunnyvale Silicon Valley
861 E. El Camino Real, Sunnyvale, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 163 out of 244 reviews" "
Rating 8 - Good. 46 out of 244 reviews" "
Rating 6 - Okay. 18 out of 244 reviews" "
Rating 4 - Poor. 8 out of 244 reviews" "
Rating 2 - Terrible. 9 out of 244 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

JOSEPH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in May 2024
Response from Hampton Inn & Suites Sunnyvale on 12 May 2024
Thank you for staying at our hotel and taking the time to share your experience. We appreciate the feedback!

10/10 Excellent

orit haya

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are big and nice Staff is nice and helpful. Breakfast is minimal , disposable. No espresso machine in breakfast or rooms
Stayed 3 nights in Apr 2024
Response from Derrick Marks on 25 Apr 2024
Thanks for the great score, and kind words!

8/10 Good

orit haya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Derrick Marks on 18 Apr 2024
Thanks for the great score!

10/10 Excellent

Shaowen

Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Sunnyvale on 3 May 2024
Thank you for staying at Hampton Inn & Suites Sunnyvale and for giving us your great feedback. We appreciate it and hope to see you soon again!

10/10 Excellent

Cathy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean inside and out. Staff are friendly. Breakfast Buffet choices are good. Laundry room available. Secured parking in the Ground Level The only thing we didn’t like is ir was too noisy and we can hear rowdy guests screaming in the hallway, next door talking too loud and footsteps from the upper level. But we’ll definitely come back here again. Overall, we enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from Hampton Inn & Suites Sunnyvale on 6 Apr 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared throughout the property as a way of celebrating the great guest experiences we delivered. Thank you for your positive feedback.

6/10 Okay

Melanie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Derrick Marks on 8 Apr 2024
Thanks for the score. Please tell us how we can improve.

2/10 Terrible

vern

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities
Walls are thin and the room next to use was extremely loud. Got no sleep for two nights. Reported to front desk and nothing was done.
Stayed 2 nights in Mar 2024
Response from Derrick Marks on 1 Apr 2024
We're very sorry to hear that. Sincerest apologies that the hotel was built that way.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
I would rather have had laundry service than self-laundry on the 5th floor with machines.
Stayed 5 nights in Mar 2024
Response from Derrick Marks on 27 Mar 2024
Thanks for the good score. In the future, we do offer overnight dry-cleaning services.

8/10 Good

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. I felt safe in the area.
Stayed 1 night in Mar 2024
Response from Derrick Marks on 18 Mar 2024
Thanks for the great review. We're happy to hear you felt safe.

8/10 Good

rey, Techachapi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking
Stayed 3 nights in Mar 2024
Response from Hampton Inn & Suites Sunnyvale on 10 Mar 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Steve

Travelled with family, Business traveller
Reasonable price, good quality and convenience.
Stayed 2 nights in Feb 2024
Response from Derrick Marks on 1 Mar 2024
Thanks for the good score, and kind words. We hope to have you back!

2/10 Terrible

Cindy, Spotswood

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not ready when guest arrived. Hotel then gave room to traveller that was unmade. Traveller reported the hotel as dirty and unkept. Staff was not helpful
Stayed 2 nights in Feb 2024
Response from Derrick Marks on 27 Feb 2024
We're really sorry to hear about this experience, and sincerely apologize for this.

10/10 Excellent

Kunal

Liked: Cleanliness, staff & service, property conditions & facilities
Place is very clean and friendly staff.
Stayed 1 night in Feb 2024
Response from Derrick Marks on 28 Feb 2024
Thanks for the kind words, and great score!

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Derrick Marks on 20 Feb 2024
Wow! Thanks for the 10 out of 10!

6/10 Okay

Karim

Business traveller
Liked: Cleanliness
Disliked: Amenities
at this price I would expect more when it comes to daily room cleaning, ammunities provided (e,g, sleepers), etc.
Stayed 3 nights in Feb 2024
Response from Derrick Marks on 16 Feb 2024
Thank you for sharing your feedback. If you choose to return to stay with us, simply ask the Front Desk. We can provide Daily Service and we have slippers available, upon request.

10/10 Excellent

April

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence
This is in a wonderful location to freeway and businesses along El Camino. The accommodations were clean, comfortable, quiet and friendly. I will defintitely seek this hotel out again.
Stayed 1 night in Feb 2024
Response from Derrick Marks on 14 Feb 2024
Thank you for the kind words and the 10 out of 10 rating! This really keeps us motivated!

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Derrick Marks on 14 Feb 2024
Thanks for the 5 out of 5 rating!

10/10 Excellent

Jahara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Derrick Marks on 14 Feb 2024
Thanks for the 10 out of 10 rating!

10/10 Excellent

Tae Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites Sunnyvale on 4 Feb 2024
Thank you for choosing to stay at the Hampton Inn & Suites Sunnyvale and providing your honest feedback on the Guest Survey. We certainly strive to provide each guest with a memorable experience, so we are delighted to know you enjoyed your stay with us. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Chyann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place and wasnt too far from the levi stadium good price for the level of cleanliness
Stayed 2 nights in Jan 2024
Response from Derrick Marks on 22 Jan 2024
Thanks for the 5 out of 5!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Derrick Marks on 22 Jan 2024
Thanks for the 5 out of 5!!!

8/10 Good

Alberto, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hampton Inn & Suites Sunnyvale on 4 Feb 2024
Thank you for staying at our hotel and taking the time to share your experience. Please accept our apologies for the troubles that you encountered. We appreciate the feedback as we are always looking for ways to improve the products and services that we provide. Your concerns will be shared with our above property leadership.

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Derrick Marks on 19 Jan 2024
Thanks for the 10 out of 10!

10/10 Excellent

Katrina

Stayed 1 night in Jan 2024
Response from Derrick Marks on 15 Jan 2024
Thanks for the 5 out of 5!

10/10 Excellent

Esther, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Derrick Marks on 12 Jan 2024
Thanks for the 5 out of 5!

10/10 Excellent

Chittranjan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Derrick Marks on 12 Jan 2024
Thanks for the 10 out of 10!

10/10 Excellent

Anthony, Fairborn

Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites Sunnyvale on 4 Feb 2024
Thank you for choosing to stay at the Hampton Inn & Suites Sunnyvale and providing your honest feedback on the Guest Survey. We certainly strive to provide each guest with a memorable experience, so we are delighted to know you enjoyed your stay with us. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Alexander

Stayed 1 night in Jan 2024
Response from Derrick Marks on 10 Jan 2024
Thanks for the 10 out of 10!

8/10 Good

Sonia

Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2024
Response from Derrick Marks on 8 Jan 2024
Thanks for the good score!

8/10 Good

Sonia

Travelled with family
Liked: Amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Derrick Marks on 8 Jan 2024
Thanks for the good score!

8/10 Good

Moshe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Derrick Marks on 8 Jan 2024
Thanks for the good score!

10/10 Excellent

Scott

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites Sunnyvale on 7 Jan 2024
Thank you for sharing your feedback! We appreciate the feedback as we are always looking for ways to improve the products and services that we provide.

10/10 Excellent

Lesi

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 6 nights in Dec 2023
Response from Hampton Inn & Suites Sunnyvale on 31 Dec 2023
Thank you for staying at our hotel and taking the time to share your experience. We appreciate the feedback.

10/10 Excellent

Sharon R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Derrick on 29 Dec 2023
Thanks for the 10 out of 10!

8/10 Good

Moshe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have an issue with parking They would like to charge me 8 solar for each night for parking That is not written in the description of the hotel After an argue they did not charge me for parking But they said that in next stay I must pay for parking I n the upper lot as the garage parking I already have reservation for the 30 December for 4 nights I already paid for this stay I hope that they don’t asked me to pay for parking b
Stayed 4 nights in Dec 2023
Response from Derrick on 25 Dec 2023
Sorry to hear about that. Please call the hotel to inform them that we will comp your parking. We only charge for parking to cover the cost of our overnight security, to keep our guests safe. We don't make a profit off parking revenue.

10/10 Excellent

taijin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Derrick on 25 Dec 2023
Thanks for the 10 out of 10!

10/10 Excellent

Bernhard

Stayed 3 nights in Dec 2023
Response from Derrick Marks on 14 Dec 2023
Thanks for the 5 out of 5!

8/10 Good

Edward

Stayed 2 nights in Dec 2023
Response from Derrick Marks on 14 Dec 2023
Thanks for the great score!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Derrick on 11 Dec 2023
Thanks for the 5 out of 5!

6/10 Okay

Cuauhtemoc

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Derrick on 12 Dec 2023
Sorry to hear about your average stay. Please tell us what we can do better!

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Derrick on 11 Dec 2023
WOW. Thanks for the 10 out of 10!

10/10 Excellent

Ferdinand

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Nice clean hotel and nice breakfast option.
Stayed 1 night in Dec 2023
Response from Derrick on 11 Dec 2023
WOW. Thanks for the 10 out of 10!

8/10 Good

Harvest Mission

Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Sunnyvale on 21 Dec 2023
Thank you for choosing to stay at Hampton Inn & Suites! We appreciate the feedback as we are always looking for ways to improve the products and services that we provide.

10/10 Excellent

Surbhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room size was pretty good
Stayed 1 night in Nov 2023
Response from Derrick on 28 Nov 2023
Thanks for the 5 out of 5!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Derrick on 15 Nov 2023
Thanks for the 5 out of 5 score!

10/10 Excellent

Allen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Derrick Marks on 14 Nov 2023
Thanks for the 10 out of 10!!!

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Annoying front desk can't book a room
It was super annoying that the front desk people couldn't book me a room themselves (I hadn't booked ahead of time). It's annoying to sit in the lobby and go through all the menus on my iPhone to book a room "online". Calling a 1-800 number to book would've been annoying too.
Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Sunnyvale on 14 Nov 2023
Thank you for taking the time to share your thoughts regarding the issue you encountered. I appreciate you bringing the booking a reservation issue to our attention. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. You can always call our main reservations line which purpose is to assist you in all booking needs you would have. Again, we apologize for this inconvenience. We appreciate your business. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Jacqueline

Stayed 2 nights in Nov 2023
Response from Derrick on 11 Dec 2023
Thanks for the 5 out of 5!

6/10 Okay

KENICHIRO

Business traveller
Liked: Cleanliness, property conditions & facilities
I like Pancake I felt the stuff was not frendly.
Stayed 3 nights in Nov 2023
Response from Derrick Marks on 13 Nov 2023
Sorry to hear that. But thank you for your feedback.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Derrick on 11 Nov 2023
Wow! Thanks for the 10 out 10!