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"This hotel offers everything your heart desires. The staff is very attentive and friendly. The breakfast buffet is great and there's a lot of local food to taste. Terima kasih!"

"No problems at all! I've stayed here a few times by now and the best part is the consistency. It'll be a comfortable stay every time."

"My stay at Hyatt Place was overall very enjoyable. From the moment we arrived, the experience was pleasant, especially thanks to the professional and welcoming security team who greeted us warmly. I would like to give special thanks to Puput at the reception. She was incredibly helpful to me and my friend throughout our stay. Her level of professionalism and service was truly exceptional, making our experience even more memorable. The access fee for pool for my guests who visiting me during my stay was quite expensive. Additionally, the toilet lid in the room was not soft-closing. Overall, it was a great stay with excellent service, and I would definitely consider coming back."

"Initially the room given was a smoker room but lucky enough was changed to a non-smoker on the same night. Otherwise it's unbearable having to endure the smell of the smoke all night long. Staff were very friendly but that was the last night stay there where the room above was very noisy with lots of sounds from people above stomping or running around making so much noise close to 11:00 at night. I reported to the reception but no action was done for half an hour and when I called back with irritated tone the staff hung up on me. That was extremely rude. Those noises need to be dealt with well and quick to ensure other people's comfort. The gym has more than what usual other hotels equipment has. Pity the air conditioning stopped working or maybe deliberately stopped to save energy. Was quite unpleasant to do cardio just using fan on the floor. The breakfast has lots of variety of local and Continental options which caters everybody. Staff there we're very helpful and friendly."

"As always, the staff are friendly, professional, and very helpful."

"Nice room nice staff Nice gym"

"Room was well worn and tired as were the sheets and towels. Staff was friendly and helpful. "

"I enjoyed my stay at the Best Western Lagoon Hotel. The check-in was easy. I asked for a room on a high floor and I got it. I thought the staff at the hotel was attentive. There are two downsides to the hotel. There are only two elevators for a 12-story hotel. The elevators are slow. There are no clear signs pointing to the stairs. The other thing lacking is good lighting in the rooms. The room is dim. The bathroom mirror lighting is dim and very hard to get a good shave. Yes, I would stay at this hotel again. The views from the room are worth it."

"Location not that great but price is good. The staff was superbly friendly and welcoming, the best feature of this hotel I must say. The hotel is outdated and in deep need for good renovation and scrubbing. Aircon is not cold also even when we set it at 18 degrees with highest fan speed. "