Hello Mark, thank you so much for your nice comment, it seems you liked your stay in Puri Mangga...Concerning your critics: Sorry, I checked the description, yes on the official website there is an air con mentionned, but if I go to the "intern website for Hotels" there was a note "equipped with fan..." Anyway I changed it and we have to wait a bit until it is in public...We hope to see you again, all the best from Hans and the Puri Mangga Family....So it would have been no problem, if you informed the staf and they would have givven you another room or villa.

Hey Eki and Lewis, I have to give these compliments back, I had also a great time with you. I hope we will see you again sometimes, I was just a grat experience.All th ebest Hans and the Puri Mangga Family

Hello Naomi,thank you so much for your 10 out of 10 points. That means that you liked our resort very much. Great to see. I and the Puri Mangga family are saying thank you and we hope to see you again. All the best

Hello and thank you for your comment, which is in some parts not allright.Let me expalin:The road: There were trucks coming when we built our resort. So why had trucks no problem to drive down heavy loaded, but some small tourist vehicles have big problems if I understand your critics right??? On our website there is a description of the location Puri Mangga is and how to get there...So after talking to my manager, she told me you came @ 8pm and left at 5 am. On the 15th August it was the only day we had only a few guests the rest of the months is quite occupied, but early in the morning )they were sleeping at 5 in the morning. I wonder why you didn't order an early breakfast. We serve it often, no problem.Decoration: When we built the hotel, we didn't want to create an average villa you will find in every average hotel in the world. We created a mix outside Toscanny style and inside kind of Balinese style or at least some Indonesian style, so the guests can feel they are on Bali. All our furnitures are handmade from teak wood and the paintings are from Balinese and Indonesian artists All our other guests and we don't see any problem on contrary. All of them like it. And plus, if you book a room, you saw the pics on the booking site or on our website, there is from almost every villa inside and outside a photo and you could have seen what kind of rooms you can expect. So I wonder why you did book a room, where you see the pics before and you see it is not your style and then you are complaining about about the decoration. That makes no sense for us...Problems with the paint in your room: I also can't see, last November and shortly before the boarders of Indonesia opened again we did renovate all the buildings..And again coming back to the road, I was there also beginning of the year and I couldn't see any problems. You are really one out of three or four people who were complaining about it. And by the way... we have a shuttle for free during the day, our drivers could have brought you down to the dolphin boats and up again and you have to pay nothing. It is just the way to ask... When you arrived, our girls who are welcoming you explain exactly what to do and what are the possibilities.We had for a long time (more than 2 years), even we were open no guests at all, April this year it started slowly again and we are really happy about it and then we see your comment. Normally we don't answer so detailed, but we wanted that our futire guests have the possibility to read our answer to get a good and objective impression about Puri Mangga. Sorry that you didn't like our place, but at least 98% of all the others love it... And you have been there less than 9 hours so we hope the rest of your holidays on Bali were ok. Best reagrds Hans, Mely and the Puri Mangga Family...

Hello and thank you for your nice comment. We are happy that you felt nice and comfortable in our place. Thank you for being our guest in Puri Mangga. Have a great day the Puri Mangga Family

Dear May, thank you so much, we hope you did like the rest also and we are happy that you had a good time in our resort. All the best The Puri Mangga Family

Dear Aakhil, thank you for your nice comment. This was the reason why we built our resort a little bit away from the the tourist area, just giving the possibility to the guests being calm and quiet and being completely relaxed. We hope to see you again some time. Greetings from the Puri Mangga Family

Dear Guest, thank you for your comment. There are just some things I would like to mention. As you arrived quite late, there was a misunderstanding with the security, the superior room you booked, there was a leak, yes. We had a heavy wind plus incerdible much of rain, so one of the tiles got loose, this infected also the room besides the one, what he showed you also. It was repaired the next days, by the way. Then he gave you a deluxe villa as a free upgrade with a really nice view and this view is not at all blocked as you wrote. In the morning, there was a Hindu ceremony, they were praying because of a cremation which took place 2 hours later. As you are from India and you have nearly the same religion, you should understand that. It is not every day, but sometimes there is a "loud wailing sound". you are in a different country with different customs and traditions... As foreigners we all have to accept it. Ok, you booked for 2 nights, you left our resort after one night incl. brakfast and you refused to pay that night plus the other one you booked. Our management did everything to make your leaving as easy as possible for you not to spoil your holidays. So it is fair enough to give us 4 stars... I was there also in that period and I was talking again with my manager, so this is the quintessence of our discussion. Best regards

Thank you so much for your nice comment, It was a pleasure to having you as our guest, hope we will see you again. All the best the Puri Mangga Family

Dear Cory, Thank you for staying with us and for the nice comment, we hope to see you again next time. Warm regards,

Dear Matthew, we feel sorry, that you haven't been content with us. As our resort is called seaview resort, so the name implicates, that it is not seashore. Furthermore are meanwhile 100s of pics in the net, where you can see that you have a nice seaview, but not that we are on the beach. Our staff always try to explain what you can do. Our 2 hotelvans are may´be not the cheapest, but reliable. 99% like our outdoor showers and when somebody goes around at 6 pm, then it is our security who takes care about you. Sorry Matthew you are the only one since years who is so uncontent about our property, We feel sorry about that and we hope that you found a "better" hotel on Bali. We are lucky that 99% like the resort and come up to 4-5 times back.

Dear Aki, thank you so much for your nice comment. You are right, it is a bit dark, but this is on purpose, cause we don't want that a bright light is shining into the rooms. A lot of guests don't like to close the curtains by night. Anyway, we are happy that you like our place... Have a nice day and greetings from the Puri Mangga Family

Thank you for your nice comment. Yes sometimes it is a little bit difficult to go on a scooter on this Island. But we had at that time the choice between seaside and a little away on the hills. We decided to built on the hills, nice view and more quiet... But anyway it is nice that we could provide a pleasant stay for you in Puri Mangga. Have a nice day and best regards, the Puri Mangga Family...

Dear Megan, thank you very much for your nice comment, you are welcome visiting us again. Have a great time The Puri Mangga Family

Thank you very much for giving us 4 points... We hope you had a nice stay in Puri Mangga. Best regards The Puri Mangga Family

If you write eveything is perfect, it seems you had also a perfect holiday, Great!!! Thank you so much for your nice comment Best regards from the Puri Mangga Family

Hello and thank you so much for your great comment and description of our surroundings. Anyway it is our goal to offer our beloved guests a positive and great stay you will hardly never forget. With you it seems we did succeed. Thank you so much and we hope to seeing you again. All the best Hans and the Puri Mangga Family

Thank you David, we are very happy that you liked your stay in Puri Mangga. This is what we are working for. Have a great holiday.Hans and the Puri Mangga Family

Merci pour cette excellente critique, malheureusement parfois la rue est un peu bruyante, mais heureusement pas toujours. Nous espérons que vous l'avez tellement apprécié que vous nous rendrez visite à nouveau. Meilleures salutations de la famille Puri Mangga

Hallo Anja, vielen Dank für Ihre tolle Bewertung, 10 von 10 Punkten... mehr geht nicht und wir sind sehr stolz darauf. Es scheint alles so gewesen zu sein, wie Sie es sich vorgestellt haben und Sie haben sich wohlgefühlt. Noch einmal ein herzliches Dankeschön und liebe Grüsse von der Puri Mangga Family

Hallo Sabrine, wir bedanken uns sehr herzlich für diese tolle Bewertung und hoffen Sie einmal wieder in Puri Mangga begrüssen zu dürfen. Beste Grüsse von der Puri Mangga Family

Hallo und danke für Ihren Kommentar. Möchte kurz zu Ihren Kritikpunkten eingehen: 1.Rückerstattung: in unserern FAQ's, auch bei Expedia steht, dass es bei no show oder früherer Abreise keine Rückerstattung gibt. Wenn natürlich ein Grund wie Krankheit oder Ähnliches vorliegt, sind wir immer bereit kulant zu sein. Ihr Grund war aber nicht Krankheit, sondern - so wörtlich - es hat Ihnen bei uns nicht gefallen und Sie möchten wieder nach Ubud, da sei es besser... Dies ist für uns leider kein Rücktrittsgrund. 2. Trockenheit: Wir hatten dieses Jahr einen sehr trockenen Sommer, es hat von April bis November nicht mehr geregnet. Da unser Ressort etwas erhöht (ca. 150 m über dem Meer) liegt und der Untergrund felsig ist, haben wir leider keine Möglichkeit nach einer eigenen Quelle zu bohren, d.h. wir sind von den lokalen Wassersuppliern abhängig. Dieses Wasser reicht immer für unsere Gäste, aber leider nicht für fast 2 Hektar Garten... Blumen etc. wurden alle bewässert, aber nicht die riesigen Grasflächen und das Reisfeld (ca. 2 Hektar). In der flachen Gegend ist dies etwas anderes, da sich dort überall Quellen befinden und sogar in der Trockenzeit Reis angebaut wird. Deswegen haben Sie auch in dieser Gegend die grünen Hotelanlagen gesehen. Ich war kurz vor Ihnen in Bali und habe mir einige Anlagen bei uns in der Nähe angeschaut, überall die gleiche Situation... 3. Bedingt durch die Witterung sind manchmal die Tolettendeckel etwas angegriffen, sie werden aber von uns laufend erneuert und wir hatten auch deswegen nie Beschwerden. Allerdings, wenn es Sie gestört hat, warum haben Sie nicht die Hotelleitung informiert? Innerhalb kürzester Zeit hätten Sie einen neuen Toilettendeckel bekommen. Wir sind ein sehr gästeorientiertes Haus und die Zufriedenheit der Gäste ist unser oberstes Gebot... Trotzdem Danke für Ihren Besuch in unserem Ressort.

Dear Jørgen , thank you very much for your nice comment. We are happy that you liked our resort and that you had a nice time with us. best regards from the Puri Mangga Family...

Hallo Astrid, danke für die tolle Bewertung, Die Puri Mangga Family freut sich sehr darüber, dass es Ihnen so gut gefallen hat. Herzliche Grüsse Hans Mantler

Thank you very much for your great comment. We are happy, that you enjoyed our place. Bets regards from the Puri Mangga Family.

Dear Thomas, thank you for your review. We are happy that you felt good in Puri Mangga, you had a good time and you liked our place. We hope to see you again. Th Puri Mangga Family

Hello and thank you for your comment. You were alone in the ressort, because of the outburst of the volcan Mount Agung. The sea is during the rainy season often grey. Whenever you wanted to go to the beach and Lovine, we have a free shuttle you can use every day until 6 pm, after 6 it cost €5.- for the car up to 8 people..

Lieber Martin, vielen Dank für Ihren tollen und ausführlichen Kommentar. So wie es aussieht, haben SIe Ihren Aufenthalt genossen und darauf kommt es in erster Linie an. WIr freuen uns, dass es Ihnen bei uns gefallen hat. Herzliche Grüsse von der Puri Mangga Family

Tahnk you for giving us fully points. We hope you had a great stay on Bali. Best regards from The Puri Mangga Family

Chère Nadia, merci beaucoup pour votre très bon commentaire. Nous sommes heureux que vous avez eu des bonnes vacances à Puri Mangga. Salutations, la famille de Puri Mangga

Chère Aline, merci beaucoup pour votre commentaire excellent. Nous espérons que vous avez eu des vacances formidables. Salutations de la Famille de Puri Mangga.

Thank you so much for your nice comment, we are happy that you like our place. With Lovina, give the little town a chance, it is getting better every year... Have a great journey and thank you again. The Puri Mangga family

merci beaucoup pour votre commentaire. Très bien écrit. J'éspère, qur vous reveniez und autre fois. Et très bonne vacances. La famille de Puri Mangga