Hotels near Sugar Hills Lake

"Room smelled like smoke. The young lady at the front desk was extremely sweet and welcoming. "

"The breakfast was great. The workout facilities were an awesome"

"I didn't know it was a hot tub"

"They did not have a room available for us so we had to go to the hotel beside of them and get a room. They have rooms away that already been booked up. "

"The staff were very helpful and the room was nice and clean. Enjoyed the breakfast as well."

"There is no hot tub but the breakfast was pretty amazing. The bed was so comfortable and the staff work really hard. I was so impressed with the cleanliness too. "

"Property was a little outdated. Breakfast was good. Rooms were clean"

"I am writing to submit a formal complaint regarding the severe issues my family experienced during our recent stay. Unfortunately, the conditions and service failures we encountered made this one of the worst hotel experiences we have ever had. Due to the extent of the problems and the significant disruption to our stay, I am formally requesting a full refund. Upon arrival, the hotel strongly smelled of cigarette smoke despite numerous non‑smoking signs. The odor permeated the hallway as well as our bathroom. When we reported this, we were provided a can of deodorizing spray and instructed to use it outside our room—an inappropriate and inadequate response to a sanitation and air‑quality concern. We also discovered that the whirlpool bath in our suite was non‑functional. Although we notified staff, no solution, repair, or alternative accommodation was offered. Throughout the first evening, approximately 50–60 individuals occupied the pool area directly below our balcony. The noise level was excessive to the point where we could not hear the television, and our 7‑year‑old child was unable to sleep. Additionally, the pool water was extremely cold and unusable, and there were no pool towels available. The following day, our toilet malfunctioned. While it was eventually repaired during our absence, we were initially offered only a plunger. Our room was also not serviced—no fresh towels, no trash removal, and no replenishment of basic supplies. This required another trip to the fr"

"Currently under renovation, but staff was nice and professional. Rooms were super nice and simple ! :) "