Sugar Grove hotels from RM260

"We stayed two nights. Our first night and morning were excellent. The young man who checked us in and also greeted us the next morning was amazing. Friendly. Helpful. The young girl at the desk the second night however was not. After a day of hiking we were all hot and tired md just wanted to shower and relax. The young man had told us to place our used towel outside our door after the first night and they would be replaced with fresh towels. So we did that. When we came back to our room the evening of day two we saw only two fresh towels. Our old towels had been picked up. So I stopped at the front desk to grab a few more towels. The young woman at the desk said I would need to bring the old towels to the desk to exchange for new towels. I explained that we had left the old towels outside our room and they had been picked up so we no longer had them. I explained we had three people in our room and only two clean towels. We would like at least one more so we could all shower. She said “is that so?” I just looked at her. She said here is our towel policy pointing at a sign taped on the desk. I once again explained we no longer had the used towels. Her response was “well I’m busy folding towels so it will have to wait”. I just looked at her. Her response and her attitude were unacceptable. I should not have to answer an interrogation and provide proof that we had no towels just to get fresh towels. Until this point I would gladly have booked at your hotel again.No longer. "

"Breakfast was extremely limited -waffles, instant oatmeal, toast, bagels, milk, juice and coffee. No protein options minus peanut butter. At check-in they tell you they’ll put a $150 hold on a card but Expedia didn’t mention that. The room was cute and comfortable but the bedside lamps are touch sensitive and weren’t working well. The area also really is lacking in food options and there weren’t any food options inside the lodge either. "

"Great location with several restaurants within walking distance. Beds are very comfortable with plenty of pillows. "

"Breakfast was good for hotel the biscuits and gravey had goid flavor and real eggs"

"Hotel is refreshingly quiet even pool side. Great breakfast and comfy beds. Very helpful and friendly staff too."

"The property was a little older but clean staff was polite and helpful"

"Everything excellent "

"The place was beautiful and great for my daughter’s 18th. We had a great time . Will be back for the summer for another get together. Thanks you "

"This property was very cute. Loved the coffee nook that was available. Room was nice and clean. My biggest complaint was that it was freezing in there. From the moment we walked in the front door and walking down the hallway to our room. Our room was freezing as well. It took a good half hour for me to be able to take my coat off after I turned on our heat in our room. Our bathroom never really did get warm. Only other complaint is the dust/dirt on the Keurig. I wish there had been wipes of some sort to wipe it off. Other then that this was a nice lil place."