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Reviews of Queen's Inn at Stratford

3 out of 5
Queen's Inn at Stratford
161 Ontario Street, Stratford, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 104 out of 187 reviews" "
Rating 8 - Good. 71 out of 187 reviews" "
Rating 6 - Okay. 8 out of 187 reviews" "
Rating 4 - Poor. 2 out of 187 reviews" "
Rating 2 - Terrible. 2 out of 187 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Randall

Travelled with partner
Front desk staff were very friendly and helpful. The property is in the heart of Stratford which makes for easy walks to dining, shopping and entertainment venues. Parking is safe and onsite. The hotel is over 100 years old so we weren’t expecting modern amenities found in newer properties. That said our room was clean and functional but it is in need of a refresh; rusty shower head that doesn’t allow for adjustment a heater that likely wouldn’t work well on a really cold night. Corridor carpeting could use a good steam clean.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
A good place to stay when seeing a play.
Hotel was a Classic old building, nicely renovated with cosy atmosphere and good pub adjoining. The room was clean and management friendly and attentive. Walking distance to everything in town. Nice to see these old school hotels are able to run in these modern times. Recommended.
Stayed 1 night in Nov 2023
Response from Sally, night audit on 27 Nov 2023
Thank you for your review. Our inn is an historic family owned and operated business. We like our guests to think of our inn as their home away from home in Stratford.

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service
Location location location. Great location. A little tired bordering on rustic as far as the property went. For the price not a bad stay. Comfortable bed. A 2 1/2 star place
Stayed 1 night in Nov 2023
Response from Sally, night audit on 27 Nov 2023
Thank you Nicholas. We have been on the corner of Ontario and Waterloo since 1858. It is a great location!

10/10 Excellent

Anita

Travelled with family
Old fashioned and also old decor, but clean and friendly.
Stayed 2 nights in Sep 2023
Response from Barb on 21 Sept 2023
Thank-you for being our guest. Enjoy the beautiful fall season and hope to see you again.Thank-you.

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Sally, night audit on 16 Aug 2023
Hi Alison,Thank you for choosing the Historic Queen's Inn at Stratford. We are glad you enjoyed your stay and look forward to seeing you to next time you visit Stratford.

8/10 Good

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Front Desk on 22 Jul 2023
Thank-you so much for being our guest and enjoying what we offer. It would be our pleasure to have you stay with us again.

2/10 Terrible

Julie

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I was charged $249 for one nights stay. I had called the day before to say that we had to leave a day early and that I had insurance. The room was also small, uncomfortable and badly furnished. Won’t stay there again. In the past it was a good place to stay.
Stayed 2 nights in Jul 2023
Response from Barb on 11 Jul 2023
Hi Julie - Thank you for taking the time to share your experience with others. Our family has owned and operated the Queen's Inn for 30 years, and I always know that although we try so hard to please all of our guests, it just isn't possible. Personally, I really like the room you were in, but our rooms are all totally different in size, shape and decor. We have so many folks who continue to stay with us, year after year, and always appreciate the up-dates we make each year. They know we are doing our best, but the past 3 years have been our greatest challenge. I hope you will give us another try. As the business moves past the effects of the pandemic, you will see many changes over the next couple of years. I really do appreciate having you stay with us. Have a wonderful summer. Sincerely, Barb Ford, Innkeeper/Owner

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Charming owners and staff.
Stayed 2 nights in Jun 2023
Response from Front Desk on 3 Jul 2023
Thank-you for your kind review, it was our pleasure to have you as our guest.

8/10 Good

Harlan

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Sally, Front Desk on 1 Jul 2023
Thank you for your review. We are happy you enjoyed your visit.

8/10 Good

Craig Sauer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Barb on 22 Jun 2023
Hi Craig - Thank you so much for taking the time to review us and share your experience with others. We are family owned and operated, and we always hope to exceed the expectations of our guests, during their stay. We look forward to your next visit. Sincerely, Barb

8/10 Good

robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puts you in the Stratford mood
Charming
Stayed 2 nights in May 2023
Response from Barb on 15 May 2023
Hi Robert - Thank you so much for taking the time to post this review. We are so pleased to hear that you enjoyed your stay at the Queen's Inn and we look forward to your next visit. Have a wonderful summer! Sincerely, Barb and all of our Queen's Inn Family

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful, old hotel. Staff us very helpful and friendly. Bonus points for having a great pub!
Stayed 1 night in Apr 2023
Response from Front Desk on 5 May 2023
Thank-you Mary for your kind words. It was our pleasure to have you as our guest while visiting Stratford.

10/10 Excellent

Tanya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great.
Stayed 1 night in Apr 2023
Response from Barb on 1 May 2023
Thank you so much for staying at the Queen's Inn when visiting Stratford, and for sharing your experience with others. Our family owned and operated Inn has been our home away from home for 30 years, and we want it to be yours as well. Best wishes for a wonderful spring/summer season. We look forward to your next visit. Sincerely, Barb and all of our Queen's Inn family

10/10 Excellent

teresa

Travelled with group
Liked: Staff & service, property conditions & facilities
It’s an old and quirky property but clean and comfortable. The host and staff were super helpful and answered all our questions and more. Would definitely stay there again.
Stayed 2 nights in Apr 2023
Response from Barb on 28 Apr 2023
Thank you so much for staying at the Queen's Inn while in Stratford. We are so happy you enjoyed your stay with us. The comfort of our guests is so important to our family owned and operated Historic Inn, and we look forward to seeing you on your next visit. Sincerely, Barb and our entire Queen's Inn Family

10/10 Excellent

Thomas

Stayed 2 nights in Apr 2023
Response from Sally, Front Desk on 19 May 2023
Thank you for your review Thomas. We are glad you enjoyed your visit. Hope to see you again the next time you visit Stratford.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Sally, night audit on 20 Mar 2023
Thank you for your review. We are happy you enjoyed your stay. Please visit us again the next time you travel to Stratford.

8/10 Good

Ron

Stayed 1 night in Mar 2023
Response from Sally, night audit on 11 Apr 2023
Thank you. Hope to see you the next time you visit Stratford.

8/10 Good

Dan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Old fashioned but good
Stayed 1 night in Feb 2023
Response from Front Desk on 14 Feb 2023
Glad you enjoyed your experience, looking forward to your next visit.

10/10 Excellent

Lisa

Stayed 1 night in Feb 2023

10/10 Excellent

Giasone

Stayed 1 night in Feb 2023

8/10 Good

Chelsea

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Herbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress could be replaced in 316. Otherwise everything was great
Stayed 1 night in Dec 2022
Response from Sally, night audit on 18 Dec 2022
Thank you for your review. We are happy you enjoyed your stay. As the comfort of our guests is very important to us, we were disappointed to hear that your mattress was not as comfortable as it should have been. The mattress in 316 is fairly new and still under warranty. Thank you for letting us know that we need to contact our supplier. We hope you will keep us in mind for your next visit to Stratford.

10/10 Excellent

Sara

Stayed 1 night in Oct 2022

10/10 Excellent

James Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb !!! From the Coffee upon entry to the lunch
Stayed 1 night in Oct 2022
Response from Sally, night audit on 31 Oct 2022
Hi James, Thank you for your review. We like our guests to consider the Queen's Inn their "home away from home". We look forward to seeing you the next time you visit Stratford.

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my daughter before a show. The lady at the front desk (I didn't get her name), was so kind and helpful. The hotel was charming, had character and was quiet!
Stayed 1 night in Oct 2022
Response from Sally, Front Desk on 27 Oct 2022
Thank you for your review. We are so happy you enjoyed your stay. Please visit us again the next time you are in Stratford.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Queens Inn is a lovely, historic hotel conveniently located in downtown Stratford. It’s location makes it convenient to all 3 theatres. It is a simple, straightforward and charmingly old fashion hotel. We will definitely be back!
Stayed 1 night in Oct 2022
Response from Front Desk on 24 Oct 2022
Thank-you for making us part of your Stratford experience. We do look forward to your return.

8/10 Good

Joan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A very convenient location with very welcoming and informative staff.
Stayed 1 night in Oct 2022
Response from Front Desk on 24 Oct 2022
So glad to be part of your Stratford experience. We do look forward to your return.

10/10 Excellent

Anne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The Queen's Inn is centrally located and is convenient to theatergoers. Unlike most places, it's sometimes possible to check in early upon arrival in the city, then go to the theater. The staff is very friendly, and the rooms are nice.
Stayed 1 night in Oct 2022
Response from Barb on 23 Oct 2022
Thank you so much for choosing the Queen's Inn for your accommodations when visiting Stratford, and for sharing your experience with others. We are so happy to hear you enjoyed your stay, and look forward to your next visit. Sincerely, Barb Ford, Owner

10/10 Excellent

Marlene

Stayed 1 night in Oct 2022
Response from Sally, Front Desk on 23 Oct 2022
Thank you Marlene. We are very happy that you enjoyed your stay. Please visit us again the next time you are in Stratford.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very easy. Perfect location and easy parking. Nice place to stay
Stayed 1 night in Oct 2022
Response from Barb on 23 Oct 2022
Thank you so much for staying with us, and for taking the time to let us know you enjoyed your visit. We look forward to seeing you on your next visit to Stratford. Sincerely, Barb

8/10 Good

Cathryn

Liked: Staff & service
Stayed 1 night in Oct 2022

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to theatres, dining and shopping
Stayed 1 night in Oct 2022
Response from Front Desk on 15 Oct 2022
So glad you enjoyed your stay at the Queens while visiting Stratford.

8/10 Good

Loren

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022
Response from Front Desk on 10 Oct 2022
Thank-you for your review, so happy to see you enjoyed your stay with us.

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed, exceptionally friendly staff Attention to customer comfortable Very well located
Stayed 1 night in Sep 2022
Response from Front Desk on 30 Sept 2022
Thank-you so much for staying with us, we appreciate your kind review.

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location. This hotel is right in the centre of town, easy walking to the theatres, restaurants and shops. It is well maintained with the owners much in evidence, clearly taking pride in the hotel. We liked the ambiance, front desk staff and the room itself. While clean when we moved in, the cleaning staff were less in evidence thereafter, probably due to the shortage of labour these days.
Stayed 2 nights in Sep 2022
Response from Barb on 28 Sept 2022
Dear Gail - Thank you so much for your kind review. The Queen's Inn is like our home away from home, and we want our guests to feel the same way. You are right about the staffing shortage - it has been a huge challenge, but we are so grateful to be busy after the past couple of COVID years. We look forward to your next visit. Sincerely, Barb Ford, Owner

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at the Queen’s Inn. Thank you to the staff for making it so pleasurable.
Stayed 1 night in Sep 2022
Response from Front Desk on 21 Sept 2022
It was our pleasure to have you as our guest. Thank-you.

8/10 Good

Mark

Stayed 1 night in Sep 2022

10/10 Excellent

Jeff, Toronto

Travelled with family
Liked: Cleanliness, staff & service
This is a quaint historic hotel.
Stayed 1 night in Sep 2022
Response from Front Desk on 12 Sept 2022
So happy you enjoyed your stay with us while here in Stratford..Thank-you.

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service
We did not know most shops are closed on Mondays.
Stayed 1 night in Aug 2022
Response from Sally, night audit on 23 Aug 2022
Hi Laurie,Thank you for your review. Monday has always been a rest day in Stratford but with so many businesses experiencing staff shortages there are many more businesses choosing to close on Monday and close earlier on the other days. We are sorry for the inconvenience.

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were some of the friendliest people I’ve ever met!
Stayed 1 night in Aug 2022
Response from Sally, night audit on 8 Aug 2022
Thank you for your review. We are so happy you enjoyed your stay. Please visit us anytime you are in Stratford.

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our visit to The Queen's Inn. Friendly staff, quiet, and very clean.
Stayed 1 night in Aug 2022
Response from Sally, night audit on 8 Aug 2022
Thank you for your review. We like our guests to consider the Queen's Inn their home away from home. Look forward to seeing you the next time you visit Stratford.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent: very welcoming, courteous, and professional. Facility was excellent.
Stayed 1 night in Aug 2022
Response from Front Desk on 5 Aug 2022
Thank-you so much David for your kind words. It was our pleasure to have you staying with us while visiting Stratford.

8/10 Good

Matilde

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and welcoming. A/C was to one corner of the room so whoever slept on that side was freezing and the other side was warmer. Otherwise a pleasant stay for the one night.
Stayed 1 night in Aug 2022
Response from Sally, night audit on 4 Aug 2022
Hi, We are so glad that you enjoyed your stay. Thank you for letting us know about the air conditioning. We will discuss it with our maintenance manager to see if something can be done to improve this situation. Our front desk is also happy to bring extra blankets to our guests. We hope to see you again on your next visit to Stratford.

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quaint and spacious.
Stayed 2 nights in Jul 2022
Response from Front Desk on 2 Aug 2022
Thank-you so much for choosing the Queens Inn while in Stratford. We look forward to your return.

10/10 Excellent

James

Stayed 2 nights in Jul 2022

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at the Queen’s Inn. Clean comfortable room (especially the bed!) and friendly service from the staff
Stayed 1 night in Jul 2022
Response from Sally, night audit on 31 Jul 2022
Thank you so much for your review. We like our guests to consider the Queen's Inn their home away from home. See you the next time you visit Stratford.

8/10 Good

Nicolas, Harwich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable, and the room was quiet. Was also within walking distance of all Stratford theatres, shops and good restaurants.
Stayed 1 night in Jul 2022
Response from Sally, night audit on 29 Jul 2022
Thank you for your review. We are so happy you enjoyed your stay. Hope to see you again the next time you visit Stratford.

10/10 Excellent

Ted

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of lighting to read comfortably
Stayed 1 night in Jul 2022
Response from Sally, night audit on 21 Jul 2022
Thank you for your review. We apologize for not providing sufficient light. We have shared this review with our innkeeper who has pledged to increase the available lighting in our rooms. Our front desk staff is also happy to provide additional lighting upon request. We hope you will choose us again the next time you visit Stratford.

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location! Find it a bit costly for the room, especially with no breakfast!
Stayed 1 night in Jul 2022
Response from Sally, Front Desk on 20 Jul 2022
We are so glad you enjoyed your stay at the Queen's Inn at Stratford. This is Stratford's busy season and all the hotels are charging full rates. We do offer special Sunday and Monday rates during high season.

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and a decor that’s a step back in time. You can almost feel the history.
Stayed 2 nights in Jul 2022
Response from Sally, night audit on 19 Jul 2022
Thank you for your review. We are proud to be the "Grand Old Lady of Stratford". Look forward to seeing you again the next time you visit Stratford.