Dear Mya,We work hard to provide clean, comfortable, and welcoming accommodations, so it is upsetting to hear about your experience. Nevertheless, we value your feedback, and it is clear we have room for improvement. Our team will reflect and work together to make positive changes to ensure our future guests have a much more enjoyable experience.

Dear Diana,Thank you for sharing your thoughts with us. We are disappointed that we were unable to meet all of your expectations. Your feedback will be shared with the entire team for improvement, for this is not the high standard we strive to provide to our guests. Please visit us again in the future for a much better stay.

Dear Paul,We appreciate you reaching out and sharing your experience. Please accept our sincere apologies that our accommodations fell below your expectations. We assure you that your concerns are important to us and will be shared with the respective teams as we ensure the appropriate changes and improvements are made in all areas. In the future, we hope you consider returning for a better visit.

Dear Archie,In reading your review, it is clear we failed to meet your needs, and for that, we are very sorry. Guest feedback is our main catalyst for beneficial change, so we will reflect and work with our team to improve in the areas that matter most to you. Thank you for your time.

Dear Emma, Thank you for your feedback. Keeping our property clean and comfortable is one of our goals, so it is regrettable that you didn't receive accommodations reflective of our high standards. Please know that safety is our highest priority, and we are always willing to address any concerns brought to our attention. It would be our pleasure to show you a better overall experience the next time you're in town.

Dear Elwyn, Our team members are generally commended for their courteous service, so while we're happy to hear that some members delivered top-notch care sincerely apologize for any perceived rudeness. We know that we can do better than this. Come back and see us again soon so that we can prove it.

Dear Trish, Thanks for reaching out to us. Please accept our sincerest apologies if we let you down to this extent. Rest assured that the appropriate team members have been alerted to your feedback and are working hard to ensure nothing like this happens again. Also, for future reference, please know that room style preferences made online are not guaranteed and are based upon availability. Nevertheless, we hate that you left like this, so it's our hope you'll consider visiting us again so we can show you what a great stay with us looks like.