Hotel Mewah di Stoke-on-Trent

"Amazing facilities, clean and comfortable room, great restaurant, great bars "

"We had a comfortable stay at Upper House and slept well. Breakfast was enjoyable, and we also had dinner during our visit, the food was lovely and a real highlight. However, the room cleanliness was fairly basic and could be improved. The staff were polite but didn’t come across as particularly warm or welcoming. The property itself feels quite dated and would benefit from modernisation, as it seems to have remained largely unchanged for many years. It’s also worth noting that the venue hosts...

"The room was great. We stayed in 1A. Clean and spacious. Just needs a mirror in the room so you dont have to stand with bathroom door open when drying hair. Breakfast was yummy. Plenty of continental to choose from. Staff very courteous and professional. "

"Breakfast was of a good standard with plenty of choices. Food could run out and delays were experienced whilst waiting for it to be resupplied. They could have been more proactive in that area. "

"This would probably have been a totally fine stay except there was about 50 members of the same family staying there, maybe 75, and their kids were marauding round the hotel leaving trash, upturned chairs, broken glasses etc all over the place. The bar was a no go area because they'd taken over, so loud. Not enough staff to police the bad behavior or clean up and the parents were doing nothing. Pool was absolutely rammed and not a place my kids wanted to hang out - tiny and busy, despite booking...

"Unfortunately, the property did not meet reasonable cleanliness or maintenance standards. On arrival, the oven and hob were visibly dirty with grease and residue, and the kitchen overall did not appear to have been properly cleaned. There was no bin provided anywhere in the property, only loose bin bags left for guests to manage waste themselves. The bathroom showed visible mould around the shower area. This is a hygiene issue that should not be present in a paid short-term let. The sofa in...

"Die Buchung dieses Hotels war leider eine Fehlentscheidung. Wir kamen gegen 18:30 Uhr an. Noch an der Haustür kam eine junge Mitarbeiterin und brachte uns sofort zum Zimmer. Sie ging mit hinein, kam sofort zum Thema und wollte wissen wann wir zum Abendessen gehen und welches Menu wir haben möchten. Wir waren völlig überrumpelt. Sie sagte, wirklich müssten uns sofort entscheiden. Ich bat um 10 Min. Bedenkzeit. Sie wies uns dann auf die Frühstückszeit 8-9:00 h hin. Ein Unding solch eine kurze...

"Everything was absolutely amazing! I hope to return again this summer. We loved Svitlana, the property manager. She has such a gift in hospitality. "