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Reviews of Clarion Hotel Sign

4 out of 5
Clarion Hotel Sign
Östra Järnvägsgatan 35, Stockholm

Reviews

8.8

Excellent

Rating 10 - Excellent. 1425 out of 2586 reviews" "
Rating 8 - Good. 855 out of 2586 reviews" "
Rating 6 - Okay. 208 out of 2586 reviews" "
Rating 4 - Poor. 54 out of 2586 reviews" "
Rating 2 - Terrible. 44 out of 2586 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Xinhui, Carlsbad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice 4 star hotel
Stayed 2 nights in Apr 2024
Response from Welcom Office on 16 Apr 2024
Tack för att du tog dig tid och gav oss en recension. Vi önskar verkligen att du som gäst skall vara riktigt nöjd med din vistelse hos oss och jag är ledsen att vi inte riktigt levt upp till era förväntningar i alla avseenden.Jag hoppas trots detta att vi får möjligheten att välkomna er igen någon gång i framtiden, så vi får visa att vi kan bättre!Återigen, tusen tack för din återkoppling, är som sagt ett viktigt verktyg för oss i vårt kontinuerliga arbete att förbättra vår service och leverans.Vänliga hälsningarWelcome office

10/10 Excellent

Samantha Lianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff were so helpful and friendly. The breakfast was amazing.
Stayed 4 nights in Mar 2024
Response from Welcome Office on 8 Apr 2024
Thank you so much for choosing Clarion Sign and your great rate! We hope to have the pleasure of welcoming you back in the future again.Best regards Welcome office

8/10 Good

Eva

Stayed 1 night in Mar 2024
Response from Welcome Office on 23 Apr 2024
Stort tack för det fina betyget du ger oss, det värmer mycket att få höra om att du trivts.Vi hoppas på att få välkomna dig fler gånger.Med vänliga hälsningar Welcome office

8/10 Good

Bernhard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Likes: Great location; hotel friendly and helpful; excellent breakfast choices; room was spacious and clean. Had an issue with the room and staff immediately was responsive. Apologized for the inconvenience and gave us two 75 Krona discount coupons to use at the hotel restaurant. Dislikes: One reason for selecting the hotel was ot had a pool. Upon check-in, we were advised there was a charge for using the pool i.e. $40 per day on the weekend and $20 per day during the week. This was not mentioned in the Expedia listing. As a result and high cost, we didn't use the pool. The shower in the room is very difficult to get in and out of. Consequently would not recommend the room for handicapped and/or elderly as there is the likelihood of slipping or falling. Overall the hotel is a good one.
Stayed 3 nights in Mar 2024
Response from Welcom Office on 31 Mar 2024
Hi Bernhard!Thank you so much for your feedback, we really appreciate it. We apologies for the inconvenience for the information not being clear at Expedia that the pool and spa cost an extra fee. We also apologies for the showers at the room being difficult to get in and out of.We will do our best to improve our mistakes and we do hope that you will visit us soon.Best regards, Welcome office

8/10 Good

Konstantin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lower floors seems not renovated and rooms are little bit shabby. SPA and roof pool on 8th floor are fantastic as well as breakfast.
Stayed 2 nights in Mar 2024
Response from Front Desk on 16 Mar 2024
Thank you so much for choosing Clarion Sign and your great review! We've noted your feedback regarding the lower floors and will include it in the coming renovation meeting :DWe hope to have the pleasure of welcoming you back in the future again.Best regards Welcome office

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, close to central train station and bus terminal. Buses, metro and tram nearby. Very friendly staff, clean rooms and very good breakfast.
Stayed 1 night in Feb 2024
Response from Welcome Office on 18 Feb 2024
Thank you very much for choosing Clarion Sign for your recent visit to Stockholm and for taking the time to fill in our guest survey. We are incredibly happy to see you enjoyed your stay with us! We strive to exceed all our guests expectations and to make sure all our guests have an excellent experience at Sign. We look forward to welcoming you back in the near future! If you ever need any assistance please do not hesitate to contact us! Warm regards Welcome Office

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from welcome office on 29 Jan 2024
Stort tack för det fina betyget du ger oss, det värmer mycket att få höra om att du trivts.Vi hoppas på att få välkomna dig fler gånger.Med vänliga hälsningar

8/10 Good

Christopher, Crawley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best gyms and breakfast options I’ve experienced.
Stayed 1 night in Jan 2024
Response from Welcome office on 27 Jan 2024
Thank you so much for choosing Clarion Sign and your great rate! We hope to have the pleasure of welcoming you back in the future again.Best regards

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Welcome Office on 21 Jan 2024
Stort tack för dina fina betyg! Det gör oss väldigt glada att se att du har haft en bra vistelse hos oss. Vi hoppas på att få välkomna tillbaka dig snart igen.Med vänliga hälsningar Welcome office

2/10 Terrible

Greg

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, stayed many times. Always use the restaurant, however the restaurant was closed, no prior warning. Will not stay again.
Stayed 1 night in Jan 2024
Response from Welcome office on 8 Jan 2024
Thank you very much for choosing Clarion Sign and for taking the time to give us your feedback.We are sorry to see that we did not meet your expectations during your stay. We will use your feedback and take the necessary actions so we may continue improving. We hope to welcome you back in the near future so that we may turn your previous experience around.Kind regards

10/10 Excellent

Yung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4* Hotel with 5* Service in great central location
The hotel located conveniently only one block away from the exit of the Arlanda Airport Express.The Central Train Station and T-Centralen and Stockholm City undeground stops in Stockholm are also only a few more minutes away on foot. My request for a superior double room at a higher floors not far way from the lifts and stairs were all met. The room has the views of the Norra Bantorget garden and the city skyline. Excellent breakfast with a full range of cold and hot dishes was included in the rate. Breakfast is served between 7-10am but try to be there before 8am if you prefer to avoid the crowd. I particularly enjoyed the fresh fruits and the pancakes. Reception desk is 24/7 so no problem for late check in. The usual checkout time is noon that is already later than most other city hotels. Our return flight is 5pm and the staff were very helpful to allow us to check out at 1pm without any surcharges. The good gesture enabled us to spend as long as we could in the city withiout worrying about packing for the afternoon flight home. I will definitely recommend anyone to stay at the Clarion Hotel Sign. It may appear to be outside the Old Town but its closeness to the public transport offsets any accessibility issues. Beside, it is also a nice walk between the hotel to downtown and Glama Stan full of shops and sights.
Hotel Main Entrance
Restuarant & Bar
Superior Double Room
View from Superior Room
Stayed 2 nights in Dec 2023
Response from Welcome office on 8 Jan 2024
Thank you very much for choosing Clarion Sign for your recent visit to Stockholm and for taking the time to fill in our guest survey. We are incredibly happy to see you enjoyed your stay with us! We strive to exceed all our guests expectations and to make sure all our guests have an excellent experience at Sign. We look forward to welcoming you back in the near future! If you ever need any assistance please do not hesitate to contact us! Warm regards

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Welcome Office on 8 Jan 2024
Dear Alexandra,Thank you so much for choosing Clarion Sign and your great rate! We hope to have the pleasure of welcoming you back in the future again.

10/10 Excellent

Mathias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, fantastic roof top pool, breakfast is amazing with so many options. Close to many great restaurants and shopping. This was the 2nd time here and will book again
Stayed 1 night in Dec 2023
Response from welcome office on 1 Feb 2024
Thank you so much for choosing Clarion Sign and your great rate! We hope to have the pleasure of welcoming you back in the future again.Best regards Welcome office

10/10 Excellent

Peter

Stayed 4 nights in Dec 2023
Response from Welcome office on 30 Dec 2023
Stort tack för dina fina betyg! Det gör oss väldigt glada att se att du har haft en bra vistelse hos oss. Vi hoppas på att få välkomna tillbaka dig snart igen.Med vänliga hälsningar

8/10 Good

Christopher, Crawley

Business traveller
Stayed 1 night in Dec 2023
Response from welcome office on 13 Dec 2023
Stort tack för det fina betyget du ger oss, det värmer mycket till att få höra om att du trivts.Vi hoppas på att få välkomna dig fler gånger.Med vänliga hälsningar Welcome office

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Welcome office on 30 Dec 2023
Stort tack för dina fina betyg! Det gör oss väldigt glada att se att du har haft en bra vistelse hos oss. Vi hoppas på att få välkomna tillbaka dig snart igen.Med vänliga hälsningar

10/10 Excellent

N

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from welcome office on 7 Dec 2023
Thank you very much for choosing Clarion Sign for your recent visit to Stockholm and for taking the time to fill in our guest survey. We are incredibly happy to see you enjoyed your stay with us! We strive to exceed all our guests expectations and to make sure all our guests have an excellent experience at Sign. We look forward to welcoming you back in the near future! If you ever need any assistance please do not hesitate to contact us!

8/10 Good

Sara

Liked: Cleanliness, property conditions & facilities
Convenient location for airport train. Breakfast restaurant was too busy, had to queue and could hardly get a table. Music way too loud for breakfast
Stayed 1 night in Dec 2023
Response from Emma on 5 Dec 2023
Thank you so much for choosing Clarion Sign and your valuable feedback! We will follow up with the departments concerned.. Hope to see you again.Best regards Welcome Office

8/10 Good

Jessica

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a really great hotel with great services. Breakfast was good too
Stayed 1 night in Nov 2023
Response from Welcome Office on 28 Nov 2023
Thank you so much for choosing Clarion Sign and your great rate! We hope to have the pleasure of welcoming you back in the future again.

8/10 Good

Marina

Business traveller
It was a nice stay.
Stayed 7 nights in Nov 2023
Response from Emma on 19 Nov 2023
Stort tack för dina fina betyg! Det gör oss väldigt glada att se att du har haft en bra vistelse hos oss. Vi hoppas på att få välkomna tillbaka dig snart igen.Med vänliga hälsningar Welcome office

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Emma on 12 Nov 2023
Thank you so much for choosing Clarion Sign and your great rate! We hope to have the pleasure of welcoming you back in the future again.Best regards Welcome office

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Welcome Office on 5 Nov 2023
Thank you so much for choosing Clarion Sign! We hope to have the pleasure of welcoming you back in the future again.

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location, great check in, to busy at breakfast, no tables available, one person on checkout, very slow.
Stayed 1 night in Oct 2023
Response from Welcome Office on 5 Nov 2023
Thank you so much for choosing Clarion Sign! We hope to have the pleasure of welcoming you back in the future again.

4/10 Poor

Aimee

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very misleading advertising . Pretends to be a 4 star hotel with spa/gym facilities but this is actually not included in the hotel at all and needs a separate booking and payment. I travel quite a lot and I’ve never stayed in a hotel where guests are charged to use advertised facilities. Wouldn’t stay again.
Stayed 2 nights in Oct 2023
Response from Welcome Office on 5 Nov 2023
Thank you very much for choosing Clarion Sign and for taking the time to give us your feedback.We are sorry to see that we did not meet your expectations during your stay. We will use your feedback and take the necessary actions so we may continue improving. We hope to welcome you back in the near future so that we may turn your previous experience around.

2/10 Terrible

BEN

Business traveller
Disliked: Staff & service
Not happy regular
Got to hotel at 0000 and they had sold my prepaid room. Night 1 of 3 nights. Sent to sister hotel carrying 20kg box with very iffy directions. No help. Just blaming Experior. Very sad as in the last 2 years I have booked +- 20nights in Clarion hotels in Sweden and Finland. Were always my go to hotel. Sorry no more.
Stayed 3 nights in Oct 2023
Response from Welcome Office on 5 Nov 2023
Thank you very much for choosing Clarion Sign and for taking the time to give us your feedback.We are sorry to see that we did not meet your expectations during your stay. We will use your feedback and take the necessary actions so we may continue improving. We hope to welcome you back in the near future so that we may turn your previous experience around.

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023
Response from Welcome Office on 20 Oct 2023
Thank you for the great rating! We are very happy to see you enjoyed the stay.We hope to have the pleasure of welcoming you back in the future again.Kind regards Welcome Office

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific location, amazing breakfast spread in the morning, and wonderful staff. We would absolutely stay again!
Stayed 3 nights in Oct 2023
Response from Welcome Office on 18 Oct 2023
Thank you for the great rating! We are very happy to see you enjoyed the stay.We hope to have the pleasure of welcoming you back in the future again.Kind regards Welcome Office

10/10 Excellent

BEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
I stay here on a regular basis as I travel to Stockholm regularly. Staff are always friendly and efficient. Food always good. Rooms are always just right. Thank you.
Stayed 3 nights in Sep 2023
Response from lydia on 1 Oct 2023
Dear Ben, thank you for taking the time to leave such a lovely review. I am glad to hear you had a pleasant stay.We hope to see you soon again, warm welcome!

10/10 Excellent

Danny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from lydia on 1 Oct 2023
Dear Danny, Thank you for leaving a review. your feedback is super important to us. I am glad to hear you had a great stay. Warm welcome back soon again!

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Fabulous stay, had a family room which had 4 individual beds, v comfortable. Breakfast was fantastic, plenty of choice and a GF area.
Stayed 4 nights in Sep 2023
Response from lydia on 1 Oct 2023
Dear Jane, thank you for taking the time to leave such a lovley review. I am glad to hear you had a pleasant stay.We hope to see you soon again, warm welcome!

8/10 Good

Heather

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from lydia on 1 Oct 2023
Dear Heather, thank you for taking the time to leave a review. I am glad to hear you had a pleasant stay.We hope to see you soon again, warm welcome!

8/10 Good

Christina

Stayed 1 night in Sep 2023
Response from Welcome Office on 18 Sept 2023
Thank you so much for choosing Clarion Sign and your great rate! We hope to have the pleasure of welcoming you back in the future again.Best regards Welcome office

8/10 Good

Thomas

Stayed 1 night in Sep 2023
Response from Welcome Office on 2 Oct 2023
Thank you so much for choosing Clarion Sign! We hope to have the pleasure of welcoming you back in the future again.Kind regardsWelcome Office

6/10 Okay

Jerry, Madison

Liked: Staff & service, property conditions & facilities
The hotel markets having a pool but does not adequately disclose that you must pay a large fee to use the pool.
Stayed 1 night in Aug 2023
Response from Welcome Office on 26 Aug 2023
Thank you so much for choosing Clarion Sign! We will definitely follow up with your feedbackBest regards Welcome Office

6/10 Okay

Asif

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to public transport and restaurants. But major problems are heat in the room are maxed out at 3 degrees Celsius and can’t heat the water in the shower as much. I guess they are saving the environment and money but difficult for travelers from USA.
Stayed 2 nights in Aug 2023
Response from Welcome Office on 21 Aug 2023
Thank you so much for choosing Clarion Sign! We will definitely follow up with your feedbackBest regards Welcome Office

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Very professional. Amazing experience
Stayed 1 night in Aug 2023
Response from Welcome Office on 20 Aug 2023
Thank you so much for choosing Clarion Sign! We hope to have the pleasure of welcoming you back in the future again.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay in Stockholm.
Location is fantastic, breakfast very good (try the omelette) bar has a ton of beverages to choose from, even if the opening times are a bit odd sometimes. The room was very clean, comfy bed and staff when checking in are very friendly. Can highly recommend to stay here.
Stayed 1 night in Aug 2023
Response from Welcome Office on 20 Aug 2023
Thank you so much for choosing Clarion Sign! We hope to have the pleasure of welcoming you back in the future again.

2/10 Terrible

Jaime

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Welcome Office on 20 Aug 2023
Thank you so much for choosing Clarion Sign!

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and convenient with fab gym and good vibe
The staff were so nice and helpful. The gym is fantastic! It’s called Fit&Fab and has a great vibe with good music, cool lighting and modern equipment. Breakfast was delicious and healthy and catered to all my gluten free and dairy free needs with gluten free crackers, smoked salmon, humus, salad, cucumber, tomato, berry smoothie, good coffee with oat milk. The perfect start to my day. Great location just 2 mins walk to the main shopping street and 15 mins walk to the old town. The pool and spa with motion loungers was lovely. The dinner menu was more limited with mostly italian dishes, pasta and raw fish which were not my taste. Overall, I enjoyed my stay here and highly recommend it!
Stayed 2 nights in Jul 2023
Response from Welcome Office on 6 Aug 2023
Thank you for the great rating. We are very happy to see you enjoyed the stay.We hope to have the pleasure of welcoming you back in the future again.

10/10 Excellent

BEN

Stayed 1 night in Jul 2023
Response from Welcome Office on 2 Aug 2023
Thank you so much for choosing Clarion Sign and your great rate! We hope to have the pleasure of welcoming you back in the future again.

8/10 Good

Bernie

Travelled with family, Travelled with partner
Liked: Amenities
Unique room (junior suite) triangular in shape! Minor cleanliness issues but overall excellent. Stayed 6 nights.
Stayed 6 nights in Jul 2023
Response from Welcome Office on 29 Jul 2023
Thank you so much for choosing Clarion Sign and your great rate! We hope to have the pleasure of welcoming you back in the future again.Best regards Welcome office

8/10 Good

Helen

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Julia on 27 Jul 2023
Helen,Stort tack för din feedback, det gör oss så glada att du trivts med din vistelse. Vi hoppas att vi får välkomna dig flera gånger

8/10 Good

Po-yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Check-in experience was very good, room was reasonably clean. The double bed was two single beds combined and even the duvet were two single ones? It's not uncomfortable though.
Stayed 1 night in Jul 2023
Response from V on 24 Jul 2023
Thank you so much for choosing Clarion Sign and your great rate! We hope to have the pleasure of welcoming you back in the future again.Best regards Welcome office

10/10 Excellent

Nikolai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Albin on 21 Jul 2023
Thank you so much for choosing Clarion Sign and your great rate! We hope to have the pleasure of welcoming you back in the future again.Best regards Welcome office

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and tasty breakfast.
Stayed 4 nights in Jul 2023
Response from Albin on 21 Jul 2023
Thank you so much for choosing Clarion Sign and your great rate! We hope to have the pleasure of welcoming you back in the future again.Best regards Welcome office

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quiet: good variety for breakfast; nice to have pool and sauna; good location for dinner choices and shopping.
Stayed 4 nights in Jul 2023
Response from Welcome Office on 18 Jul 2023
Thank you so much for choosing Clarion Sign and your great rate! We hope to have the pleasure of welcoming you back in the future again.Best regards Welcome office

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable hotel, in an excellent location. Breakfast buffet and dining options were great too.
Stayed 2 nights in Jul 2023
Response from Welcome Office on 18 Jul 2023
Thank you for the great rating. We are very happy to see you enjoyed the stay.We hope to have the pleasure of welcoming you back in the future again.Kind regards Welcome Office

8/10 Good

Verified traveller

Liked: Room comfort
Vacation
Food quality is average.
Stayed 2 nights in Jul 2023
Response from Welcome Office on 18 Jul 2023
Stort tack för det fina betyget du ger oss, det värmer mycket till att få höra om att du trivts.Vi hoppas på att få välkomna dig fler gånger.Med vänliga hälsningar Welcome office

10/10 Excellent

Martta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Welcome Office on 18 Jul 2023
Stort tack för det fina betyget du ger oss, det värmer mycket till att få höra om att du trivts.Vi hoppas på att få välkomna dig fler gånger.Med vänliga hälsningar Welcome office

6/10 Okay

Dragomir

Stayed 4 nights in Jun 2023
Response from Welcome Office on 2 Jul 2023
Thank you very much for choosing Clarion Sign.We are sorry to see that we did not meet your expectations during your stay. We hope to welcome you back in the near future so that we may turn your previous experience around.