4/10
We are long-time, frequent guests at the Marriott Dulles Airport and have always appreciated the hotel’s convenience to the airport and generally reliable service. However, this most recent stay was disappointing and may cause us to reconsider future bookings.
The hotel was hosting a large soccer tournament, resulting in over 130 children who treated the entire property as their playground and the hallways as soccer fields. There was constant running, screaming and shouting, and playing throughout the day and late into the night, making it difficult to relax or rest.
Additionally, the restaurant, which usually offers friendly and efficient service, was completely overwhelmed. Service was extremely slow, and it appeared that no additional staff had been brought in despite the hotel knowing it would be at full capacity.
We understand that group events happen, but as regular guests, it would be greatly appreciated if the hotel could inform customers at the time of booking when large youth sporting events are scheduled. This would allow guests to make an informed decision, as this stay was far from the peaceful, comfortable experience we’ve come to expect.
David
Menginap 1 malam pada Jun 2025