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Reviews of MainStay Suites Stanley

2.5 out of 5
MainStay Suites Stanley
604 Westview Lane, Stanley, ND

Reviews

8.6

Excellent

Rating 10 - Excellent. 44 out of 83 reviews" "
Rating 8 - Good. 24 out of 83 reviews" "
Rating 6 - Okay. 8 out of 83 reviews" "
Rating 4 - Poor. 5 out of 83 reviews" "
Rating 2 - Terrible. 2 out of 83 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Walter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and will use this establishment again when in the area.
Stayed 1 night in Apr 2024

8/10 Good

Becki

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Todd

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Stanley.
Stayed 2 nights in Dec 2023

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had made some extra requests at booking and Everything I asked for was provided. All staff was friendly and helpful
Stayed 1 night in Nov 2023

8/10 Good

Cheri

Stayed 4 nights in Oct 2023

10/10 Excellent

John

Stayed 7 nights in Oct 2023

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Savannah on 4 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Stanley. As a Choice Privileges member you are truly valued. Your feedback about our property is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely, Savannah DelisleGeneral ManagerMainStay Suites Stanley7016286246

6/10 Okay

Jacqueline

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
The property was OK, but our door lock wasn't working.
Stayed 2 nights in Aug 2023
Response from Savannah DeLisle, General Manager on 2 Sept 2023
Jacqueline,Thank you for providing feedback as it helps us to improve our hotel! I would like to apologize for the door lock not working properly and thank you for bringing to my attention to be fixed! We hope to see you again in the near future!

10/10 Excellent

Bruce

Liked: Property conditions & facilities
Very nice. Especially for the Bakken
Stayed 3 nights in Aug 2023
Response from Savannah on 22 Aug 2023
Bruce, Thank you for taking the time to leave a review as this help us to grow and become better!We are pleased to hear you had a great stay and look forward to seeing you again!

10/10 Excellent

Randy, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Savannah on 19 Aug 2023
Randy, Thank you for taking the time to leave us a review! We appreciate your business and look forward to serving you in the future!

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities
staff was very courteous
Stayed 1 night in Aug 2023
Response from Savannah on 19 Aug 2023
David, Thank you for taking the time to leave us a review! We appreciate your business and look forward to serving you in the future!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Clean and quiet place
Stayed 1 night in Jul 2023
Response from Savannah on 19 Aug 2023
Michael, Thank you for taking the time to leave us a review! We appreciate your business and look forward to serving you in the future!

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, easy to get to and like that you can get something to eat after a long day of driving right there. Staff was very friendly and helpful.
Stayed 1 night in Jul 2023
Response from Savannah on 19 Aug 2023
Edward, Thank you for taking the time to leave us a review! We appreciate your business and look forward to serving you in the future!

6/10 Okay

Cosha, Bowman

Business traveller
Disliked: Cleanliness
Was probably the best place to stay in Stanley however the sheets had stains on them, shower was dirty and the hash browns at breakfast were cold every morning.
Stayed 2 nights in Jul 2023
Response from Savannah on 22 Aug 2023
Cosha, Thank you for taking the time to leave a review as this help us to grow and become better! I'm sorry to hear that your stay wasn't as you expected. I also want to take the time to apologize about your rooming conditions! This is not something that usually happens! I hope you give us the chance to make it up to you in the future!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stanley
Good stay and location
Stayed 1 night in Jun 2023
Response from Savannah on 19 Aug 2023
John,Thank you for taking the time to leave us a review! We appreciate your business and look forward to serving you in the future!

4/10 Poor

Nicole, Irvine

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is a very nice property but if you work in the area you need to know that you are not held in high regard and staff will come banging at your door to have you leave even before checkout time to make sure they have room for their convention. I completely understand needing to prepare for such an event, I do not understand the need for rudeness and a complete lack of respect.
Stayed 3 nights in Jun 2023

10/10 Excellent

Ricky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Arrived a little early. Had to wait about 20 minutes for room to be cleaned. Housekeeper did excellent job. Staff was friendly.
Stayed 1 night in May 2023

6/10 Okay

shawn

Business traveller
Liked: Property conditions & facilities
The manager of this property is very helpful and polite. The coffee is very good and breakfast is satisfactory. The bar is under staffed and most of the time i have been there it has been closed. Some of the air conditioners make noise while you are trying to sleep.
Stayed 2 nights in May 2023

6/10 Okay

sheryl

Business traveller, Travelled with group
Disliked: Property conditions & facilities
room was okay, the front door was broken and no sign to close behind you, misplaced a ring and I know it was in the room and yet it is now gone.............
Stayed 1 night in Apr 2023
Response from Michal Pruett, GM on 24 Apr 2023
On behalf of the hotel, I do apologize for the quality of your stay. We are daily trying to better the hotel as quickly and safely as possible. I am currently in the process of investigating the situation and hope to rectify it.I hope in the future you will consider staying with us again.

4/10 Poor

Derrick

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property has alot of potential but has a lack up upkeep. Upon arriving at the property to check in their were signs on the automatic doors saying they werent working and you had to pull them open and push them shut. After talking with the lady at the front desk apparently they have been like that for over a year. Then I find the key encoder wasn't working so everytime we got back to the hotel we had to get someone from the front desk to let us in which was a big inconvenience. After getting into the room and taking a look at everything I wasn't impressed to say the least. The glass shower door was hanging on by 1 screw as the top hinge was just hanging there. It sounded like the condensor in the fridge was going out as it was terribly loud. Also the room as a whole was just dirty. There was hair on the floor in the bathroom and in the shower, the carpet wasn't throughly vacuumed as there was stuff between the couch and bed that was missed along with under the desk area. Also the latch on the main door was broken. The lady at the front desk was very helpful and she gets an A . But I don't see us staying at that place again I will drive the extra 40 miles or so to Minot.
Response from Rich on 29 Dec 2022
I apologize for you recent experience. These are not our normal operating standards. The issues you encountered have been addressed. I hope that you will give us another opportunity to show you we are better than this.

10/10 Excellent

Paul

Stayed 1 night in Nov 2022
Response from Rich on 21 Nov 2022
Thank you for staying with us.

2/10 Terrible

STEVE

Travelled with partner
Disliked: Staff & service
We got to the hotel and the clerk said that she canceled our room with Expedia and had to pay the hotels price if we wanted to stay. Clerk was very rude and I accommodating. Ended up walking out.
Stayed 1 night in Aug 2022
Response from Rich on 21 Nov 2022
I apologize for the misunderstanding.

10/10 Excellent

Cheryl

Stayed 3 nights in Sep 2022

8/10 Good

Monica

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022
Response from Rich on 26 Jul 2022
Monica thank you for staying with us.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Jul 2022
Response from Rich on 25 Jul 2022
Brenda thank you for staying.

2/10 Terrible

LaVonne

Liked: Staff & service
Disliked: Cleanliness
They gave me a handicap room on the bottom floor next to the back door. Back outside door was never locked. My room was dirty and I complained. The end table between the beds smelled like pee and they came and said the same thing. I always wipe things off when I stay and the clorox wipes were filthy. I took a picture and showed them. There was a place for a dishwasher but didn't have any and there was no soap to wash the dishes. Window was all finger printed and the door was full of mud. Also had to yank on it in order for it to close. Worst room I've ever had. I complained but they said only Expedia can handle it. Also had a friend look at it and she said it was a terrible room.
Stayed 6 nights in Jul 2022
Response from Rich on 26 Jul 2022
LaVonne I am sorry that we rented you a room that was not ready for a guest. You are right the room was terrible, I am sorry. I understand that you have spoke to Savannah and that she has refunded your credit card. Please let me know if you have any further concerns.

10/10 Excellent

TARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Rich on 25 Jul 2022
Thanks for the great review Tara.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly gal at the front desk made our stay most pleasant! Our first room had a bathroom door that would not close but she quickly moved us to another room and the bathroom door closed with a luttle tug!
Stayed 2 nights in Jul 2022
Response from Rich on 25 Jul 2022
Sorry that you encountered a problem with your first room. We will try to be better. Thank you for taking the time to give us a review.

8/10 Good

Kent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Choice.
We have stayed here several time before this trip. The reason we keep staying here is it has spacious rooms a good breakfast and is clean and quiet.
Stayed 1 night in May 2022

10/10 Excellent

Ashten

Stayed 1 night in Jan 2022

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice for the Stanley area! After hitting wildlife refuges in the area and heading to Theodore Roosevelt, Mainstays was perfect. Our room was very clean and the stay was quiet. Would definitely stay again.
Stayed 1 night in Aug 2021
Response from MainStay Suites Stanley Staff on 30 Aug 2021
Thank you very much for your kind review. If there is anything we can do to improve your stay next time, please do not hesitate to reach out and let us know. We appreciate your business.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You could comfortably live there an extended amount of time easily.
Stayed 1 night in Aug 2021
Response from BB on 20 Aug 2021
Thank you for your kind review. We look forward to hosting you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was easy to find and the parking was nice.
Stayed 1 night in Aug 2021
Response from BB on 20 Aug 2021
Thank you for your kind review. We look forward to hosting you again.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel in a Small Town!
Our expectations were low for a hotel in the small town of Stanley (pop. 2,500). MainStay far exceeded our expectations! The staff was friendly, hard-working, and helpful. The room was clean and comfortable. Guest laundry is free. Good breakfast. Fair price. We'd definitely stay here, if we visit this area again.
Stayed 2 nights in Jul 2021
Response from BB on 20 Aug 2021
Thank you for your kind review. We look forward to hosting you again.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
This facility was convenient and clean. The staff was friendly and the room was in excellent condition and had a sweet little kitchenette. I learned to buy my snacks before arriving though, as their snacks were crazy expensive. No one forced me to pay $2.50 for that tiny bag of M&Ms, though, and the young attendant handled my whining with professionalism.
Stayed 1 night in Jun 2021
Response from BB on 20 Aug 2021
Thank you for your kind review. We look forward to hosting you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean friendly staff and the free breakfast was really good
Stayed 1 night in Jul 2021
Response from BB on 20 Aug 2021
Thank you for your kind review. We look forward to hosting you again.

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Clean facility (room and common areas) and grounds were well maintained however the staff made the stay uncomfortable. Front desk employees were unfamiliar with the computer system and tried to charge me twice during my stay. It went as far as the front desk arguing that I hadn’t paid when in fact I had, recipe was proof. The continental breakfast was good but the host was very rude. There was a sign posted in the dining room area that stated “only two portions per person (Saturday/Sunday morning).” However, Monday morning the sign was taken down. Come to find out there was an Native American event going on over the weekend and there were families from the event stay at the hotel. Whether this was the staff intention or not we felt this was uncalled for. We were not the only patrons that took notice and it made things uncomfortable. I would not recommend this hotel. P.S. Expedia has been my go to for reserving rooms and up to this point in time Expedia has been spot on with their recommendations (star ratings). I will continue to utilize Expedia has a trusted company for my future travel arrangements. This hotel is not necessarily a reflection of Expedia but hopefully the hotel will train their employees better with not only customer service but also their computer system.
Stayed 2 nights in May 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
If you need to, go ahead.
Due to hotels not being available in the town I visited, I stayed here. Conveniently located off the road, it’s clean but a little dated. They don’t daily cleaning. They offer “lite” service that you have to ask for. Overall, the stay was okay.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room!! Shower was awesome! Full refrigerator was great! Very clean and spacious! Would choose to stay at Mainstay again!
Stayed 1 night in May 2021
Response from KM on 28 May 2021
Thank you for your review!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice comfortable room
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Very kind. They to care to make sure we were safe.
Stayed 6 nights in Oct 2020

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodation, no daily room service due to Covid but was given what was needed.
Stayed 10 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 6 nights in Aug 2020

10/10 Excellent

robin z

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

6/10 Okay

John

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Check in took 25 minutes delayed by not able to find my reservation made thru Hotels.com---Desk person struggled with that eventually calling a supervisor.
Stayed 2 nights in May 2020
Response from Brooke M on 15 Jun 2020
Hello John, Thank you for leaving your feedback. This matter will be looked into right away!

10/10 Excellent

Gerard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020
Response from Brooke M on 15 Jun 2020
Hello Gerard, Thank you for the wonderful rating!

8/10 Good

Wendi

Liked: Staff & service, property conditions & facilities, room comfort
Fairly Pleased
The room is very nice. The only thing is it did smell like cigarettes and i found ashes in the bathroom on one of the drawers ledge. there was also hair in that same drawer. other than that the room was clean.
Stayed 2 nights in Dec 2019
Response from Lisa on 8 Jan 2020
Thank you for your feedback and bringing to our attention that the room appeared to have been previously smoked in. We appreciate your business and do hope you will stay with us again and give us an opportunity to earn a 10.

8/10 Good

Julie

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2019
Response from CM on 20 Dec 2019
Thank you for your review!

10/10 Excellent

Michael, Hendersonville TN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff was courteous and friendly. The beds were clean and comfortable with service daily. The food was good with prompt and friendly service. Elevator was slow but wasn’t a big deal. Parking was sufficiently close to all entrances.
Stayed 3 nights in Oct 2019
Response from CM on 8 Nov 2019
Thank you your review!