Indoor pool, outdoor pool

Reviews of Badrutt's Palace Hotel

5 out of 5
Badrutt's Palace Hotel
Via Serlas 27, St. Moritz, GR

Reviews

9.6

Exceptional

Rating 10 - Excellent. 62 out of 75 reviews" "
Rating 8 - Good. 10 out of 75 reviews" "
Rating 6 - Okay. 0 out of 75 reviews" "
Rating 4 - Poor. 2 out of 75 reviews" "
Rating 2 - Terrible. 1 out of 75 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jaime, Tomball

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly staff and wonderful private room and tasty food.
Stayed 3 nights in Jul 2023
Response from R.Leuenberger- Managing Director on 17 Jul 2023
Dear Jaime,Thank you for leaving us such a positive review on Expedia! We're thrilled to hear that you enjoyed your stay with us and found our staff friendly, the rooms to your liking, and the food tasty. Your kind words are greatly appreciated and serve as a wonderful testament to the effort we put into making our guests feel comfortable and satisfied.We strive to provide our guests with the best possible experience, and it's always rewarding to know when we've succeeded. We hope to see you again soon and promise to deliver the same level of service on your future stays.Thanks once again for choosing us, and for taking the time to share your experience. Safe travels until we meet again!Warm regards,

10/10 Excellent

Esam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Badrutt's Palace Hotel on 6 Jul 2023
Dear Esam,I want to personally thank you for sharing your positive experience with us and awarding us a five-star review on Expedia. It's wonderful to hear that you enjoyed your stay and we appreciate your kind words.Your feedback boosts our team's spirits and encourages us to continue offering exceptional service to our guests. We look forward to welcoming you back for another memorable visit soon.Again, thank you and feel free to reach out if you have any further comments or suggestions.Best Regards,Richard LeuenbergerManaging Director,Badrutt's Palace Hotel

8/10 Good

AHMET CELALETTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel
Response from . on 17 Jan 2023
Dear Mr. CelalettinThank you very much for your 5-star rating on Google with your positive comment. We really appreciate that you took the time to do this.With kind regardsRichard LeuenbergerManaging DirectorBadrutt's Palace Hotel

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2022

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait for our next stay!
If you want to spoil yourself, this is the place. The view and location are second to none. The staff was amazing. The pride they all have and show to the guests is heart warming. Of course, the building is historic and wonderfully maintained. Can’t wait to return!
Stayed 5 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, excellent service, great location, fantastic facilities
Stayed 3 nights in Aug 2020

10/10 Excellent

Robert

Stayed 1 night in Aug 2020

10/10 Excellent

CR, Geneva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect central location, excellent concierge and staff can-do attitude. Facilities (pool, tennis, spa) are very good. Common areas could use some renovation, but the charm of a palace is definitely there. Rooms (we had 2 deluxe lake view) are comfortable with renovated bathrooms. Overall a great 3-night stay.
Stayed 1 night in Jul 2020

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of bait and switch on room upgrade
The Hotel is Beautiful, the service was excellent. Special mention goes out to Eric in the ski and boot area and also to the spa personnel. The restaurants were excellent and the room housekeepers were also excellent. Unfortunately the front desk management is not as professional as the staff. Upon check in they offered a reduced price room upgrade for 100 Swiss franc per night additional, but at check out they charged us 400 per night Swiss franc. Then argued with us when we raised it with them that this was not as stated. They couldn’t get in touch with the person who checked us in either. Not what you would expect from this grade of hotel. Hotel guests should be warned about this upgrade on check-in play and try to avoid the upgrade as the deal is not what they tell you at the time.
Stayed 4 nights in Mar 2020

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer stay in St. Moritz
A palace in a very good location by the lake, nice and friendly people, great service and free rides with a rolls_Royce to nearby spots, nice and spacious room, and very good breakfast! We had an unforgettable summer stay in this palace hotel; definitely recommend!
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The most excellent service and impeccable rooms! The food and drinks were superb! A 5 star experience beyond expectation.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and beautiful setting. Perfect place to relax and enjoy nature. Plus we got a ride in the Rolls on our way to train station! I would say it is more of a “good rutt” than the name suggests! 🤓😂
Stayed 2 nights in Aug 2019

10/10 Excellent

Kashif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and service .
Stayed 3 nights in Jun 2019
Response from Richard Leuenberger, Managing Director on 7 Aug 2019
Thank you very much for your kind and positive feedback and for having chosen Badrutt’s Palace Hotel during your recent stay. We appreciate your time to inform us about your experiences with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is magic! It seems to step into a fairy tale !
Stayed 6 nights in Mar 2019

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing winter holidays in St. Moritz
Amazing hotel in St. Moritz with a superb service. Great restaurants and spa including a heated pool outside surrounded by snow and temperatures of -16 degrees Celsius.
Stayed 2 nights in Feb 2019
Response from Badrutt's Palace Hotel on 20 Feb 2019
Dear JOao Thank you very much for your wonderful feedback and for your kind compliments for our team! We are delighted that you found with Badrutt's Palace Hotel a cosy hideaway when the temperatures are well below zero. Kind regards from Winter Wonderland St. Moritz, Richard Leuenberger, Managing Director

10/10 Excellent

Randeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and service.
Wonderful stay in a brilliant hotel. Had a great time, super attention to detail. The service is amazing and a special note of appreciation towards the concierge team, Giuseppe and Alexander were amazing in sorting out everything during our stay. Carmen from reservations was fantastic in solving an issue I had before my arrival. The location is prime and lives upto it’s reputation.
Stayed 3 nights in Feb 2019
Response from Badrutt's Palace Hotel on 20 Feb 2019
Dear Randeep What a wonderful review and high praise for our team - thank you very much for taking the time to share it with the expedia-community! Giuseppe, Alexander, Carmen and their colleagues delighted that they were able to make your stay at Badrutt's Palace Hotel such a memorable one. Warm regards from sunny St. Moritz, Richard Leuenberger, Managing Director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swiss fun
Badrutt's is a very historical property, and the design/architecture is true to its 19th century origins. My room had a great view of the lake, and I loved the all-marble bathroom. If you arrive to St Moritz via train, you will be picked up (complimentary!) in a Rolls-Royce, which is pretty spectacular. Assistance from the concierge was hit and miss, but I got good advice about where to buy the best Swiss chocolate.
Stayed 2 nights in Dec 2018
Response from Richard Leuenberger on 21 Dec 2018
Dear guest, Thank you very much for your kind feedback! We are delighted to learn that you enjoyed our facilities and services, and would like to apologize for any inconcenience that occured during your stay with us. We would be happy if you decided to return to Badrutt's Palace Hotel and to give us a second chance for a truly perfect holiday! All the best wishes to you and your beloved ones, Richard Leuenberger, Managing Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Superb hotel, faultless. All employees were attentive and obviously take great pride in their work. I hope to visit again in the near future.
Stayed 2 nights in Dec 2018
Response from Richard Leuenberger on 21 Dec 2018
Dear guest thank you very much for your kind words. It is heartwarming indeed to read your compliments about my team, and I am delighted to share your great review with them. It is our highest priority (and yes: our pride) to make our guests feel welcome from the very first second and to make their stay a unique and perfect one. We all are looking forward to having you back and send you and your beloved ones our best regards, Richard Leuenberger, Managing Director

10/10 Excellent

Trudy, USA, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TOP of the Line Hotel. It is truly a Palace! Would definitely stay here again, it is well worth the price.
Stayed 2 nights in Aug 2018
Response from Dunja Berger on 16 Oct 2018
Dear Trudy We value your positive feedback and look forward to welcoming you back to Badrutt's Palace Hotel! It's been a pleasure hosting you. Have a great day further.

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Richard Leuenberger on 27 Aug 2018
Dear David, Thank you for taking the time in rating your stay with us. We look forward to welcoming you back to Badrutt’s Palace Hotel. Best wishes, Richard Leuenberger General Manager Badrutt's Palace Hotel

10/10 Excellent

Steve, NY, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the greatest hotels anywhere. Will stay there again and recommend highly
Stayed 1 night in Aug 2016
Response from Richard Leuenberger on 15 Aug 2018
Dear Steve, Thank you very much for taking the time to write this review following your stay with us. It will be my pleasure to share your comments with my colleagues as they will be happy to know that their efforts are so well appreciated. We look forward to welcoming you back once more. Best wishes, Richard Leuenberger General Manager Badrutt's Palace Hotel

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended five star resort property
Incredible hotel! I was there in the summer, so the rates were very fair (under $600) for a five star hotel. I am sure that this place is multiples in the winter. The spa is phenomenal and the pool is spectacular. Please look at the photos to get an idea of how incredible. I played tennis on the courts, which were also great. The room is well appointed and laid out. This place blends a historical, high end feel with modern amenities. I highly recommend this place if you are a five star traveler.
Stayed 1 night in Jul 2018
Response from Richard Leuenberger on 6 Aug 2018
Dear Arthur, On behalf of the entire team, thank you for your wonderful review. We are delighted to read that you have experienced a relaxing weekend when staying at Badrutt’s Palace Hotel, in the heart of St. Moritz. We are already looking forward to your next stay with us. Kind regards Richard Leuenberger General Manager Badrutt's Palace Hotel

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve been fortunate enough to stay at quite a few luxury hotels around the world and Badrutt’s Palace is a cut above the rest. Service was impeccable, and the room and facilities were perfect. For those considering summer in the mountains, you cannot go wrong with this hotel. Will definitely be returning soon.
Stayed 1 night in Jul 2018
Response from Richard Leuenberger on 6 Aug 2018
Dear Cara, Thank you for staying at Badrutt’s Palace Hotel during your recent visit to St. Moritz and for taking the time in writing a review on expedia. Your comments are much appreciated. We are sure that many of travelers, whether leisure or business, will benefit from your review. We are looking forward to welcoming you back at Badrutt’s Palace Hotel in the near future. With best regards Richard Leuenberger General Manager Badrutt's Palace Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Richard Leuenberger on 2 Jul 2018
Dear guest, Thank you very much for your positive review. We are very happy that you had an enjoyable stay at Badrutt’s Palace Hotel and that you will return to St. Moritz because of your great experience with us. Best regards Richard Leuenberger General Manager Badrutt's Palace Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing hotel, staff, location, SERVICE SERVICE SERVICE!!!!
Stayed 3 nights in Mar 2018
Response from Richard Leuenberger on 21 Mar 2018
Dear guest, Thank you very much for taking the time to write this delightful review following your stay with us. It will be my pleasure to share your comments with my colleagues as they will be happy to know that their efforts are so well appreciated. We look forward to welcoming you back once more. Best regards from St. Moritz, Richard Leuenberger General Manager Badrutt's Palace Hotel

10/10 Excellent

Steve, Malta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St.Moritz at the Badrutt's Palace Hotel
We had a superb stay in St.Moritz at the Badrutt's Palace Hotel. Wonderful interiors, very good service and excellent dining and drinks too, must recommend the hotel's Matsuhisa Restaurant by Nobu for the Squid Tempura and Peruvian Style Rib-Eye. The Badrutt is a truly high-end luxury hotel.
Stayed 2 nights in Jan 2018
Response from Richard Leuenberger on 6 Feb 2018
Dear Steve, Greetings from Badrutt’s Palace Hotel in St. Moritz. With pleasure we have read your review to your stay at Badrutt’s Palace Hotel. My colleagues take great pride in providing personal service and it is always rewarding to be able to share praise from our guests. Thank you especially for your praise of the Matsuhisa@Badrutt's Palace. The team will be delighted to know that their efforts are appreciated. We hope that you had a pleasant return journey. Best wishes from snowy St. Moritz Richard Leuenberger General Manager Badrutt's Palace Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel!
Excellent! Staffs were very informative and helpful. Room facitilies are superb. Definitely recommended!
Stayed 1 night in Dec 2017
Response from Richard Leuenberger (General Manager) on 10 Jan 2018
Dear guest, We are delighted to read your detailed review following your experience at Badrutt’s Palace Hotel. It gives us great pleasure to know that you thoroughly enjoyed your stay with us. We are looking forward to welcoming you back at Badrutt’s Palace Hotel. Best wishes, Richard Leuenberger General Manager Badrutt's Palace Hotel

10/10 Excellent

yisroel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very great experience will be back.
Stayed 2 nights in Dec 2017
Response from Richard Leuenberger (General Manager) on 10 Jan 2018
Dear guest, We are delighted to read your review on your stay in Badrutt’s Palace Hotel. It gives us great pleasure to know that you enjoyed the service provided by our colleagues. We have shared your feedback with the entire team at the hotel. Best wishes, Richard Leuenberger General Manager Badrutt's Palace Hotel

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Sehr geehrter Michael Vielen Dank, dass Sie sich die Zeit genommen haben und uns Ihre Eindrücke von Ihrem Aufenthalt im Badrutt’s Palace Hotel mitteilen. Ich würde mich sehr freuen, Sie erneut in naher Zukunft bei uns begrüssen zu dürfen. Freundlcihe Grüsse Richard Leuenberger General Manager Badrut's Palace Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service above and beyond
Absolutely perfect from start to finish, impeccable service with friendly staff.

10/10 Excellent

Francesca, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in St. Moritz
All is perfect in this hotel: rooms, staff, viewing, spa, swimming pool, school ski, restaurats and breakfast!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exquisite
An amazing experience ! Great place! The spa and the pool are well thought --- definitely a 5!
Response from Richard Leuenberger on 18 Jan 2017
Dear guest Thank you so much for taking the time to share this fantastic review following your recent stay at Badrutt’s Palace Hotel. We are very happy that you appreciated our personal service, facilities, and Palace Wellness at our hotel. We look forward to the pleasure of welcoming you back in the near future. Best wishes Richard Leuenberger General Manager Badrutt's Palace Hotel

10/10 Excellent

sasha , miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Views!!! Service !!!
Stayed in August had an amazing experience. Top of the world!!!

4/10 Poor

Rokia, Riyadh, Saudi Arabia

Disliked: Staff & service, property conditions & facilities, room comfort
Badrutt's was a real BAD ROUTE!
Most terrible night sleeps ever in a hotel, no AC, no temperature control , reception staff are the worst , specially the one checked me out . The concierge staff are the best in this hotel. Corridors of this hotel smell like stables, never been cleaned since installation . Definitely no coming back. Advice people not to go .
Response from Badrutt`s Palace Hotel on 16 Jul 2016
Dear Mr. Rokia, Thank you for your feedback. We really appreciate it when guests tell us what they like and dislike, as this is the only way we can improve. Badrutt’s Palace Hotel continuously invests into the different areas of the hotel: be it guest rooms, our public areas including the restaurants or the wellness area. In the last 10 years over CHF 150 Million have been devoted to refurbishment projects. Thus, we are sorry to hear that you could not enjoy your stay at our hotel and we didn’t meet your expectations regarding room facilities and our staff. It would have been really helpful, if you told us about these issues right at place, as we would have been more than happy to make your stay a memorable one and solve the mentioned problems for the better. Dear Rokia it would be our pleasure to welcome you back again and excel your expectations, the way we usually do with our guests! With best regards, Hans Wiedemann Managing Director & Delegate of the Board

10/10 Excellent

Marcos, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Celebration
Best place like no other

10/10 Excellent

George E., Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service ever!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally Located...Palace Style
- Very Warm and welcoming Staffs - Located just opposite the shopping area...Bottega, LV, Cartier, Hermes - Clean and comfortable beddings

10/10 Excellent

Nina & Norris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazed, Delighted, & Enchanted - BEST!
ENCHANTED at every step. We checked in for the last night of our HONEYMOON and were absolutely enchanted by the warm welcome and romance with which all the staff at Badrutt's Palace enveloped us. With a surprise of rose petals in our room, the spectacular view of the lake and Alps transported us to a magical place in a well appointed room that was clean, elegant, roomy, and impeccably decorated. The shower had amazing pressure and everything was modern yet classic. Breakfast on the balcony overlooking the lake greeted us each morning and the staff knew our names personally within hours. We had such an amazing time we paid to change our flight tickets and stayed another night to dive deeper into the Alps. The staff guided us to great restaurants, beautiful views, and top shopping. The pool (both indoors and out) was simply amazing and we treasured our stolen time relaxing both morning and night in its waters overlooking the Alps. As two seasoned travelers, we both left the hotel saying this was the TOP EXPERIENCE of our lives across many 5 star hotels.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Great hotel but we had to pay to upgrade the rooms and it was empty Only the ros that see the lake are nice the other ones are more or less

10/10 Excellent

Cobolt, South Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Loved the Rolls-Royce ride! They do make you feel like royals.

10/10 Excellent

Susi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prédio antigo mas totalmente reformado . ] Staff super atenciosos Vista maravilhosa
Stayed 2 nights in Aug 2023

2/10 Terrible

Charles L.

Krachbude
Stayed 3 nights in Jul 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionnel
Un palace unique et plein de charme, un bar a liqueur et cigare top. Un lieu magique...
Stayed 1 night in Aug 2021

10/10 Excellent

Knut Magne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Champagnefrokost
Fantastisk hotell med historisk sjarm. Champagnefeokost
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO.1!
快晴のサンモリッツでレイクが一望できる7階のお部屋に泊まらせていただきました。 お部屋の設備も素晴らしく、バスルームも清潔でバスタブも充分な大きさでした。 ホテルの作り、広さも素晴らしく、まさしくパレスという名が相応しいホテルでした。 朝食もどれも豪華で美味しかったです。 まさかの白米とお味噌汁があったことも感動しました。 次回も必ずこちらに泊まりたいです。
Stayed 1 night in Sep 2019

10/10 Excellent

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Richard Leuenberger, Managing Director on 7 Aug 2019
We are happy that you had an enjoyable stay at Badrutt’s Palace Hotel. We all look forward to welcoming you back in the not too distant future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019