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Every time we entered into the property it smelled clean and was kept clean.
Breakfast was delicious, accessible and enjoyable!
My family and I were very pleased with our stay and our free hotel shuttle service to and from the airport.
Angelique
Stayed 5 nights in Apr 2024
Response from Guest Relations Manager on 23 Apr 2024
Thank you for sharing your first hand experiance with us! We are thrilled your family enjoyed every facit of their stay and lok forward to your return.
this property pulled the classic bait and switch the reservation advertise me clearly states deposit of $200 will be assessed for anyone under the age of 21 that wants to check in or anyone local living within 30 miles. St. Louis, Missouri I live in New York City, which is 15 hours away and I’m 37 years old are the facts
Daniel
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 7 Apr 2024
Daniel, after checking and then double checking to ensure nothing was missed, it appears your reservation was not charged a deposit at all. You are correct, as stated in your review here: there is a 200 deposit charged if you reside within 30 miles of our property, under the age of 21 at check-in, or if you will be choosing to pay with cash. All of wich the deposit is returned upon checkout provided there are no damages to the property. We do hope in the future, a deposit charged to other guests per policy, will not cause a disturbance to your stay.
6/10 Okay
Michael
3 Apr 2024
Michael
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 23 Apr 2024
Thank you for sharing! We hope to acheive those final stars next visit!
8/10 Good
Elizabeth
Travelled with family and small children
3 Apr 2024
Liked: Cleanliness, staff & service
Clean and convenient for dropping off the rental car and getting to an early morning flight.
Elizabeth
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 5 Apr 2024
You cant get too much closer to 5 diffrent rental car locations all within a 3 block radius! Thank you for sharing
i was really impressed with this hotel. i've paid twice this for other hotels that weren't near as nice. and the girls at the front desk were very nice and helpful.
Lori
10/10 Excellent
Anne
29 Mar 2024
Anne
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 23 Apr 2024
Room was the best part of this location. It was clean and comfortable but despite being a smoke free facility listing no smoking/vape/marijuana the entire floor and our rooms smelled like marijuana multiple nights we were there. It was also very noisy with slamming of doors every 5 minutes after 11pm and children running thru the hallways also every 5 minutes. Staff told us the place were busy when we brought it up. Not sure why there are rules in place then. Breakfast had hard biscuits that felt like they were leftover from the day before, the bacon was see thru and the eggs were cold. If it were for the comfortable and clean room this would be a hard 1 star review.
Kaycee
Stayed 2 nights in Mar 2024
6/10 Okay
Jari
16 Mar 2024
Jari
Stayed 6 nights in Mar 2024
Response from Guest Relations Manager on 23 Apr 2024
Thank you for sharing!
10/10 Excellent
Yolanda
16 Mar 2024
Liked: Property conditions & facilities
Yolanda
Stayed 3 nights in Mar 2024
Response from Guest Relations Manager on 23 Apr 2024
Thank you for sharing!
8/10 Good
SARA
13 Mar 2024
SARA
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 5 Apr 2024
Sara, we look forward to making your next visit a 5 star experiance.
2/10 Terrible
Marianne
Travelled with family
9 Mar 2024
We arrived around midnight and were exhausted. We went to our room and it had not been cleaned! We had to go back to the front desk to ask for a clean room.
Marianne
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 24 Mar 2024
We appologize the incorrect keys were provided upon arrival to an unclean room, we are glad our desk agent was ble to quickly rectify the issue.
Always great staff at checkin. Nothing to eat around airport though. But for early flights my favorite, clean, simple place. Shuttle quick!
Joey
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 8 Mar 2024
Joey, we are greatful we have become your go-to when a flight out of Lambert is needed!
2/10 Terrible
Yolanda
24 Feb 2024
I got to the hotel to check in and was told that I had to give a $200.00 deposit since I live less than 30 miles from the hotel. I didn't have the extra funds to put down a deposit. So I had no choice but to cancel my stay a the front desk. But in doing this I loss my payment for my room because I didn't give a 24 hour notice. This is so unfair to me as the customer since this information wasn't provided when I made my reservation on- line. If this information was given up front before I confirmed my reservation I wouldn't have went thru the reservation. I feel that I should be given a credit so I can have the opportunity to stay at the hotel in the future. Plus I feel it would only be fair to me as the customer.
Yolanda
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 8 Mar 2024
Yolanda, we appologize for any mis-communication there may have been; if we as a hotel are not honoring a reservation charges do not stand. We do have our deposit policy articulated on all websites and reservation confirmations which do highlight this 200 hold. I am sorry it was missed! Please touch base with the hotel directly if any further assistance may be needed.
Not much around being located by the airport but very clean and the gentleman at the front desk was very quick at checking us in. Made it very easy for us to drop our rental car off and walk back to the hotel which was not even a 2 minute walk away so we are able to shuttle to the airport from the hotel for our 5am flight and not have to worry about returning the car that early
Amanda
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 8 Mar 2024
Amanda, you have that right; there is no way to get any closer to all of the rental car locations; talk ahout convieniant!
4/10 Poor
Jamie
Business traveller
14 Feb 2024
Disliked: Staff & service
The staff was rude
Jamie
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 24 Mar 2024
Jamie, I am sorry this was the perception of your recent visit. We hope you will allow us another oportuntiy to exceed your expections.
Response from Guest Relations Manager on 12 Feb 2024
Leidy, we appreciate you staying with us and for taking time to leave a review. We hope we can host your future stays when you are in St. Louis. Safe travels!
Nice rooms, way more updated than some of the other airport hotels and decently priced long term parking.
Autumn
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 27 Jan 2024
Autumn, thank you for staying with us and for taking time to leave a review. We appreciate your kind comments about our property. We hope we can host your future stays when you are in St. Louis. Safe travels!
Josh was great! He turned our bad experience at another hotel into a great ending….. rooms were clean, updated & smelled great.
Amanda
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 23 Jan 2024
Amanda, thank you for staying with us and for taking time to leave a review. We appreciate your kind comments about our property and are happy to hear Josh was able to help you. We hope we can host your future stays when you are in St. Louis. Safe travels!
Hotel was clean and was up to date.
Friendly staff.
Amanda
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 18 Jan 2024
Amanda, thank you for staying with us and for taking time to leave a review. We appreciate your kind comments about our friendly staff and property. We hope we can host your future stays when you are in St. Louis. Safe travels!
10/10 Excellent
Norborne
15 Jan 2024
Norborne
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 5 Feb 2024
Norborne, we appreciate you staying with us and for taking time to leave a review, We hope we can host your future stays when you are in St. Louis. Safe travels!
Location is close to the airport. Free shuttle service. Check in was a breeze and easy. I recommend staying on this property.
Tina
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 15 Jan 2024
Tina, thank you for staying with us and for taking time to leave a review. We are happy to hear everything worked out with the shuttle and check in was a breeze. We hope we can host your future stays when you are in St. Louis. Safe travels!
I asked to change rooms because I need a bathtub and it did t seem to be a problem. Also I got locked out of my room but the young man at the desk very kindly and patiently fixed it.
Linda
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 15 Jan 2024
Linda, thank you for staying with us and for taking time to leave a review. We are happy to hear we were able to take care of anything you needed during your stay. We hope we can host your future stays in St. Louis. Safe travels!
Response from Guest Relations Manager on 15 Jan 2024
Ashley, thank you for staying with us and for taking time to leave a review. We appreciate your kind words about our front desk staff and our clean property. We hope we can host your future stays when you are in St. Louis. Safe travels!
Response from Guest Relations Manager on 9 Jan 2024
Emmanuel, we appreciate you staying with us and for taking time to leave a review. We hope we can host your future stays when you are in St. Louis. Safe travels!
10/10 Excellent
Tammy
8 Jan 2024
Tammy
Stayed 2 nights in Jan 2024
Response from Guest Relations Manager on 10 Jan 2024
Awesome Tammy! Thank you for choosing to stay with us!
6/10 Okay
SHIRLEY
2 Jan 2024
SHIRLEY
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 10 Jan 2024
Shirley, thank you for leaving your rating! Please reach out to myself at 314-528-3100 I would love to hear what we may be ble to do in the future to guarentee a 10 out of 10 experiance.
6/10 Okay
altovise
2 Jan 2024
Liked: Cleanliness
Disliked: Room comfort
New yrs eve
The room i had 123, i heard every door slam, and loud music playing. The pool was nice and the breakfast was nice. Especially the 2 types of meats for breakfast. I liked the coffee station 24 hours.
altovise
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 10 Jan 2024
Thank you for the feedback on what we may be able to improve upon next visit!
This hotel is convenient next to the airport with a free shuttle. The staff are very Professional. The rooms were clean. The beds were comfortable. The pillows were good. They have a free breakfast but I didnt try it. Next to National car rental.
Daniel
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 4 Jan 2024
Daniel, thank you for staying with us and for taking time to leave a review. We appreciate your kind comments about our front desk and our property. We hope we can host your future stays when you are in St. Louis. Safe travels!
Check-in was easy and everything was explained well. There was a very minor issue with the room, which I only mention because I want to rave that it was fixed right away and all is well. No fuss or drama on our end and the guy behind the desk has been friendly and professional. Just how things should be.
Jennifer
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 4 Jan 2024
Jennifer, thank you for staying with us and for taking time to leave a review. We appreciate your kind comment about our front desk agent and are happy to hear we were able to fix any issues you might have had during your stay. We hope we can host your future stays when you are in St. Louis. Safe travels!
Response from Guest Relations Manager on 28 Dec 2023
Janet, thank you for staying with us and for taking time to leave a review. We appreciate your kind comments about our staff being nice and thoughtful. We hope we can host your future stays when you are n St. Louis. Happy (early) New Year!