Hotel Spa di St Helens

"needs a good clean, everything from carpet going up the stairs to the room and the bathroom was not clean"

"Stayed 2 nights in a deluxe room. As did our daughter and son in law. Both rooms were lovely. Clean, well equipped and comfortable. The hotel is in a great central location. We had room service for breakfast both mornings. Our daughter ate breakfast in the restaurant. Both were very nice. The only downside was that we couldn’t get the room cool enough during the heatwave but the hotel were quick in providing us with a fan to help. We would highly recommend a stay at The Chester Grosvenor. We...

"The hotel was such a disappointment. The hotel reception is the nicest part, the rooms, or at least the rooms we were in across the bridge were so dated and dull. It was the hottest day of the year and the only place in the hotel with air con was the reception desk. The pool and jacuzzi was nice but not worth going back for. So much better value out there."

"We loved our stay and couldn't fault it. It's a bit tired in places and could do with a coat of paint."

"Staff did all they could under extreme pressure on sunday morning this was due i believe to the hotel being full due to a large wedding on the Saturday Some items ran out initially with a few mins wait but were replaced asap"

"We were very pleased with our stay. The place is a bit dated but considering the amenities and cost we weren't bothered by that. The room was spacious and clean. Breakfast and bar were great as well."

"Brilliant hotel and pool, rooms abit dated but nothing other than that you can’t go wrong"

"The hotel itself was iconic - it felt really special. Reception staff were great. Taxi was easy to call. Spa stunning. Terrace on the water was picturesque and room (superior double) was spacious. In the right room, you could have a good stay. We arrived Friday night so we could have a good sleep for an activity packed Saturday. Unfortunately we were put in the room directly above a wedding which finished at midnight. We were told we should never have been given that room. It was also in...