Check in was smooth, the girl was sweet and pleasant and me and my kids made it in around12:45 a.m. The family room was clean, beds ans sofa sleeper were comfortable, and the layout was was different but good. The onsite lighted playground was very nice, the outdoor pools (adult & kiddie) and hot tub were a huge hit. The indoor pool was definitely cold and the hot tub were nice as well. My hotel room was paid before arrival, they put an extra hold on my card. 3 business after and i still hadn't recieved my money back. I called the hotel and they said that wasnt supposed to be charged according to the lady at the front desk and shed work on refunding it. Always double check your bank statements.