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Reviews of Hilton Garden Inn St. Charles

3 out of 5
Hilton Garden Inn St. Charles
4070 East Main Street, St. Charles, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 364 out of 674 reviews" "
Rating 8 - Good. 196 out of 674 reviews" "
Rating 6 - Okay. 65 out of 674 reviews" "
Rating 4 - Poor. 31 out of 674 reviews" "
Rating 2 - Terrible. 18 out of 674 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen, RIPON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Jay

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Rhonda

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Loved the stay. I wish the pool was a little warmer but it was really clean. The older lady that workers at night had a little bit of an attitude the first couple nights but she was okay after that. Would come back for a stay!
Stayed 3 nights in Feb 2024

10/10 Excellent

Caitlin

Stayed 2 nights in Feb 2024

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay.
Stayed 1 night in Jan 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice, quiet room. Only issues I had is that the photo and description of the room included a fireplace when booking, it did not have one. Also, when I booked I chose the version that allowed cancellation, but was told later that it was not cancelleble.
Stayed 1 night in Jan 2024

10/10 Excellent

Leticia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms were nice and clean. We did get 2 rooms and in one of the rooms the toilet had a leak but other than that everything was great!
Stayed 1 night in Jan 2024

10/10 Excellent

Kurt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous 2 night stay in total comfort!
This was our first time booking at The Hilton in St. Charles, but frequently book at other hotels and inns in the same town. Based on the condition, friendly staff, cleanliness, this won't be our last booking here and will book here more often. You get your choice of an individualized made to order breakfast or you can choose the buffet. The food is high quality and AMAZING..... especially the scrambled eggs being so fluffy, moist, and a tiny hint of sweetness and the sausage! We had a wonderful stay! The inn has been renovated recently and is still undergoing I hear.
Stayed 2 nights in Dec 2023

10/10 Excellent

patrick, Princeton

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ronya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing people... Everything you needed at a fingertip away... Staff Amazing
Stayed 3 nights in Nov 2023

10/10 Excellent

Amber

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff, quick and friendly check in. Quiet.
Stayed 1 night in Nov 2023

8/10 Good

KIM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The young man who checked me in was wonderful. Very friendly and helpful. The location of this hotel was very convenient to Culver’s and there is other dining if you don’t mind a bit if a drive.
Stayed 1 night in Nov 2023

10/10 Excellent

Marco

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue I had was using the tv. The cable wouldn’t come on
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast or no breakfast , that is the question
We enjoyed our stay. The room was lovely, very comfortable bed and clean. There was a bit of a problem with the water being warm enough and enough pressure. However the one thing that affected our rating is the fact that virtually all of those having breakfast with us had vouchers and we were charged. One of the reasons we stayed again, we’d been there in July for a wedding , was that breakfast had been included. Don’t understand the reason for that. Thanks for your response. Robert Pyle
Stayed 1 night in Oct 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is clean and updated
Stayed 1 night in Sep 2023

10/10 Excellent

Vicki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exvellent
Stayed 1 night in Sep 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice. The location was great. Room was clean.
Stayed 2 nights in Sep 2023

10/10 Excellent

MARY T

Liked: Cleanliness, staff & service, property conditions & facilities
Liked it
Stayed 1 night in Sep 2023
Response from Teri DeLee on 13 Sept 2023
Thank you for choosing to stay with us and for taking the time to post a review. We appreciate your business and hope to have the pleasure of your return visit to St Charles soon!

8/10 Good

Mariane

Stayed 3 nights in Jul 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Some of the hotel is u set construction, So that is the only reason I didn’t give excellent for everything.
Stayed 1 night in Jul 2023
Response from Teri DeLee, General Manager on 27 Jul 2023
Thank you for choosing to stay at our location and for sharing your feedback. We certainly appreciate your patience and understanding while we complete our lobby renovation and are happy to learn that despite the construction, you enjoyed your stay.

4/10 Poor

elias

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The lobby is under construction
Stayed 4 nights in Jul 2023
Response from Teri DeLee, General Manager on 25 Jul 2023
Thank you for choosing to stay at our location and for taking the time to share your feedback. We are very sorry for any inconvenience you experienced as a result of our lobby renovations.

2/10 Terrible

Anne

Stayed 2 nights in Jun 2023

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service, property conditions & facilities
The air conditioner in my first room didnt work and the front desk was incredibly rude about it. First she interupted me to tell me how to use a thermostat, and then snapped at me that I needed to come down there for a new room. The new room had a tv that didnt work.
Stayed 2 nights in Jun 2023
Response from Teri DeLee, General Manager on 27 Jun 2023
Thank you for choosing to stay at our location and for taking the time to share your experience. We are very sorry to learn that your stay fell short of meeting or exceeding your expectations. A member of our management team will contact you directly within 24 hours to follow up on your feedback.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Jun 2023
Response from Teri DeLee, General Manager on 27 Jun 2023
Thank you for taking the time to provide your feedback. We are certainly happy to learn that you enjoyed your stay and hope we will have the pleasure of your return visit soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Teri DeLee, General Manager on 27 Jun 2023
Thank you for taking the time to provide your feedback. We are certainly happy to learn that you enjoyed your stay and hope we will have the pleasure of your return visit soon.

8/10 Good

Theresa, Bull Valley

Stayed 3 nights in Jun 2023
Response from Teri DeLee, General Manager on 27 Jun 2023
Thank you for taking the time to provide your feedback. We are certainly happy to learn that you enjoyed your stay and hope we will have the pleasure of your return visit soon.

10/10 Excellent

Jay

Stayed 2 nights in Jun 2023

10/10 Excellent

Ashley

Stayed 2 nights in Jun 2023

10/10 Excellent

Jenn

Stayed 2 nights in Jun 2023

10/10 Excellent

Jessica

Stayed 1 night in May 2023

10/10 Excellent

Richard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Fast and easy
Stayed 1 night in May 2023

8/10 Good

Julie, Watertown

Travelled with partner
Liked: Cleanliness, staff & service
We had a problem with our Internet or cable or whatever you call it and then we received a free breakfast and when we sat down, we were not aware of how to do it and ended up leaving and not using the free breakfast
Stayed 1 night in May 2023

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip was good. Hotel was clean.
Stayed 2 nights in Apr 2023

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very helpful, friendly staff
Stayed 4 nights in Apr 2023

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was very clean. Walmart and Target were right around the corner which was convenient. The amenities were not great. Both treadmills in the fitness center were broken. Total of 2 washers and 2 dryers for laundry. 1 of each was broken. Very complicated process to use printer. The staff didn’t even know the process. The gentleman at the front desk was gracious enough to allow me to email my documents to him and he printed them on the staff printer.
Stayed 4 nights in Apr 2023

8/10 Good

Carol J

Travelled with family
Liked: Staff & service, room comfort
Toilet didn’t flush properly.
Stayed 1 night in Apr 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Erin

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, clean and comfortable.
Stayed 1 night in Feb 2023

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023