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Reviews of Motel 6 Springfield, MO - North

2 out of 5
Motel 6 Springfield, MO - North
2655 N Glenstone Ave, Springfield, MO

Reviews

5.2
Rating 10 - Excellent. 158 out of 1000 reviews" "
Rating 8 - Good. 160 out of 1000 reviews" "
Rating 6 - Okay. 130 out of 1000 reviews" "
Rating 4 - Poor. 150 out of 1000 reviews" "
Rating 2 - Terrible. 402 out of 1000 reviews" "

5.2/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

John

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We could not even stay there took the loss and ran away
Stayed 1 night in May 2024

2/10 Terrible

jake

Disliked: Cleanliness, amenities, property conditions & facilities
There were bugs in the bathroom, the shower looked disgusting, paint peeling, exhaust fan cover pulling off the wall, the curtains were stained and gross looking, inside the room visible dirt and grim on door and walls
Stayed 1 night in May 2024

8/10 Good

Rebecca

Travelled with family, Travelled with pets
Helped us a lot
Stayed 1 night in May 2024

2/10 Terrible

Theresa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was only going to stay one night to pick up my son from college. And didn't get to do that. The property was so bad we decided to just drive back home the same day. No TV No mini fridge No microwave. All that was said to be included in our stay and there were roaches crawling in and on tub
Stayed 1 night in May 2024

2/10 Terrible

JOHN

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed was broken,no shower curtain, air conditioner was so noisy could not get too sleep , bed sunk in the middle like sleeping in a bowl, room was not ready at check in, very disappointed in hotel
Stayed 1 night in May 2024

4/10 Poor

Robert

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

nicole

Liked: Cleanliness, staff & service, amenities
My stay was good. The downside was no insulation/weatherstripping on the door. The carpet and room was outdated.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Traveler,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

8/10 Good

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kool
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hi Curtis, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Natalie #Team6

6/10 Okay

Amanda

Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
First night Nick was amazing, had me do my Google rating before I left office. My key didn't work walked back to office 3 times took 45 min for maintenance to show up tried changing batteries, then they had to change my door knob completely. So I wasn't locked out I never left my room for 24 hours not knowing how long it would take them to let me back in. Needed towels had go to office. Left to go store my key didn't work when I got back had go to office have it redone again. Okes alarm keeps going off for no reason. Staff very friendly and willing to help at any given moment. Am staying for 5 nights regardless. The area is little sketchy don't recommend walking anywhere after dark alone.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hi Amanda, Thank you for recognizing the great service provided by our staff. Your experience is important to us, we hope for the opportunity to improve your experience on your future bookings.Natalie #Team6

10/10 Excellent

Bree

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They treated us like family not outsiders
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Bree, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

2/10 Terrible

Chris

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
TV was broken
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Chris,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Vicki

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I didn't like that it had no fridge or no microwave
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Vicki,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

James

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We had Cochroaches and the wall and and doors weee dirty. It was embarrassing because I had a guest!
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 23 Apr 2024
Hi James,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Miriam, Las Vegas

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 19 Apr 2024
Hi Miriam, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Virginia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible odor there was cockroaches the TVs didn't work the bed was very uncomfortable
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Lori

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When I came to check in at 2:30 pm they said the room would be ready in a 1/2 hour to an hour. The neighborhood looked sketchy but I had pre-paid through Expedia so I thought I would chance it. I came back at 3:45, the room was still not ready. I had an event to attend @4:30 so we would check in later. We arrived at around 10 pm and checked in. When we opened the door to our room, OMG! No blanket, only sheets on the bed & 3 small lumpy pillows. The lights on the wall on each side of the bed had no shades & only one lightbulb. No dresser, only b1 night stand and a cigarette burnt table & chairs. I asked for a smoking room, but no ashtray, and no ice bucket. The toilet was so stained it looked as if it were full of feces. The shower corners and walls were filthy! The walls & doors had god only knows what on them. Then to top it all off ROACHES!! I have been to haunted hotels before and this was scarier by far! Be warned. Do not stay there!
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Alma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The clerk was friendly and chatted while checking us in. Because the property is behind another business, we went to another motel first. The check-in was handled quickly.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

2/10 Terrible

Kari

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I tried two rooms, and both had more bugs than I could count.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Kari,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Dan

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was disguising with filthy bathrooms and stained bedsheets with hair in the bed. Floors were sticky all over and bathroom floors were outrageously disgusting. Definitely never coming back and would not recommend. The staff dudes were chill though.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Dan,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Kenneth

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Kenneth,Thank you for the excellent review! Maz K.#Team6

10/10 Excellent

Stephanie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay at this propery again ut dirty and full of bugs...needs updated.needs cleaned rhe beds had lumps in itwhere apring where sticking out
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Stephanie,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

2/10 Terrible

Kelly

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This was AWFUL. We stayed approximately 10 minutes, just long enough to call and reserve a room at a different motel. I understand Motel 6 isn’t meant to be a high end stay, but stained and dirty linens, peeling bathtub, rusty A/C, and fingerprints are all a little too much to take. Save yourself some time and just DON’T.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Kelly,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Shyianne

Love how nice everyone is.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Shyianne, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

4/10 Poor

sara

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches they have roaches…. The key card had to get replaced several times
Stayed 9 nights in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Alexis

Stayed 1 night in Mar 2024

10/10 Excellent

Shyianne

Stayed 1 night in Mar 2024

2/10 Terrible

Andrew

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property desk staff were very congenial and friendly. The property, however, is among the top 3 worst places I have ever stayed. I had to y bug spray to just try and keep the bugs in the room under control. That did not help. I estimate that I killed some 150-200 roaches, waterbugs, etc. It was nasty. Water in the shower was lukewarm at best. Room reeked of 2nd hand smoke. Linens in bed and bath were all dirty and greasy. I will not be staying here again.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 19 Mar 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

4/10 Poor

Adekoya

Disliked: Cleanliness, amenities, property conditions & facilities
Nil
Stayed 4 nights in Mar 2024

2/10 Terrible

Wanda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I checked in and i even asked if it was safe here. There were people that looked very sketchy. I was told to lock my car doors. Went to the room it smelled like smoke. I had reserved a non smoking room. There were roaches on the walls. The microwave did not have its glass turntable. All night long i could hear people out side.One female kept asking others if they knew where to get drugsthis kept on until around 3 am. The bed squeaked everytime we turned over.I know it was a cheap room but cheap doesn't mean dirty and unsafe.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

greg

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason i gave this site one star is because they didn't have a ZERO !!!!!!!!!!!!!!!!!! Upon check in the front counter said i should lock my car, i asked if it was a bad place to stay and her comment was ( THIS IS NORTH SPRINGFIELD ). The heater was filthy, the base around the tub was lying on the floor and full of trash, in the tub on the ledge was a used bar of soap,and the tv remote was missing. This is the first motel I've stayed at that i put the chair in-front of the door before i went to bed. When I asked about the TV remote they said that people keep steeling them. Had it not been late I would have stayed somewhere else. WORST PLACE I HAVE EVER STAYED!!!!!!!!!!!!!!!!!!
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Edward

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV did not work it looked like it was unkept I stayed at other motel 6's and had great experience this one not so much I will never stay at this location again
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 19 Mar 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Jason

Travelled with pets
Disliked: Amenities, property conditions & facilities
Cockroaches. Dog poop. No ice buckets, no phone in room. Cockroaches. I mean lots and lots of cockroaches. The assistant manager was nice and helpful.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 19 Mar 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Good

Rennell

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Jesse

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This room is full of roaches and the walls are very dirty. I felt so uncomfortable, I didn't even use the blankets and the pillows. I kept waking up to roaches crawling on me and the neighbors being very loud. I will never stay in the hotel again. I would like a refund for yesterday and the day of today that I was planning to stay there. This is unbelievable and I will carry this further if I have to.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Jesse,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Rose

Disliked: Cleanliness, amenities, property conditions & facilities
Safety concern. Didn't stay the entire time. Noisey with people in and out of rooms slamming doors. Men in parking lot with dogs (looked like pit bulls or bullies)
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Rose,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

6/10 Okay

Justin

Liked: Staff & service
Perfect for the price
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi JustinThanks for your review, we really appreciate the support. Lilith#Team6

8/10 Good

Wade

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Staff was very pleasant and professional has possible. Property semi isolated for noise control but have to go little way for outside food. Property needs some renovations and cleaning and bug sprayed in places.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Wade, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

2/10 Terrible

Keith

Disliked: Cleanliness, amenities, property conditions & facilities
I realize one can't expect much from a cheap room, but this place was gross. I booked a room with a mini fridge and microwave. The room had neither and only one lamp worked. Even the bed was broken. The staff locked the door to the laundry/ice machine room at 10 because of all the vagrants. Horrible place.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Keith,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

6/10 Okay

Eulanda

I had a car wreck and did not make it there to stay.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Eulanda,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

4/10 Poor

Dezeray

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It took them 2 hours to give me the room that I booked. Saying that it wasn't cleaned and then when I finally got in my room, I found a cockroach on the wall near the tv.
Response from Brand Experience Team on 27 Feb 2024
Hi Dezeray,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

2/10 Terrible

Jeffery

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Jeffery,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Sharell

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty and have roaches Never again!!!!
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Sharell,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Murat

Disliked: Cleanliness, staff & service, property conditions & facilities
Hello, I am very sorry, but I was not satisfied with yesterday's stay, the inside of the microwave oven was very dirty, the dew smelled very bad, so I could not use the microwave oven, and the sink was clogged, the water was hardly going, and I saw a few insects on the floor, I was not satisfied at all, so I am very sorry.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Murat,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Julie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nancy Y. on 14 Feb 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Tiffany

Business traveller
Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2024
Response from Nancy Y. on 14 Feb 2024
Thank you for the perfect rating!!Nancy Y.#Team6

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nancy Y. on 14 Feb 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They staff are great and they work hard at keeping everything clean and presentable for the people who come to stay in the hotel
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 14 Feb 2024
Hi Elizabeth,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

2/10 Terrible

Cristina

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I didn't like anything about this place. I will not book anything from this property again. From the moment I pulled onto the property and witnessed the homeless individuals hanging around the area I shouldn't have kept my reservation. The room was not properly cleaned before my arrival. The floors were not swept, or mopped and appeared to not be in long time. The mini refrigerator never cooled down to use. The bedside table was not wiped off and the TV screen was filthy and scratched to the point that it was hard to see what was on. There were tennis ball size holes on the walls (2 different walls) Bathroom vent was torn off and put back up damaged. The back of the bathroom door is severely damaged. No soap, or hygiene of any kind left with the exception of half a roll of toilet paper. The towels were stained so much they looked unwashed. Black marks on the sheets, which they think is the same thing as a comforter. No coffee pot in room or in office, no hair dryer or iron no ice anywhere. The courtesy laundry facility looked more like a run down storage with trash everywhere and broken machines. I have always taken my own personal hygiene, hair dryer and ironed clothes,but I counted on the appearance and amenities to match the pictures when booking. Being desperate is still not good enough reason to sleep here.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Cristina,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stsy
Stayed 7 nights in Jan 2024
Response from Brand Experience Team on 7 Feb 2024
Hi Traveler,Thank you for the excellent rating!! Maz K.#Team6