This was a great location, directly across the palace and close to shops and the promenade. The room looked like it was recently redone and was clean and spacious. Unfortunately the first floor did not have any windows. The door had slats to let light in, but prevented privacy. The low rating really reflects our check in experience. The website says check in is at 12pm, but when we got there we were told it was at 2pm and they couldn't control what was on the website -so our room wasn't ready. We had to pay a local tax, but they didn't take credit card. They wanted Euros and when I told them I only had local current they didn't have change so they asked me to come back another day. They walked us to our room, but took forever trying to figure out how to open the locked metal gate. The cleaner met us there and worked up the room, but when I asked the receptionist if we could have extra towels she said no. We brought a car with us and the website says free parking, but they really couldn't tell us where we could park. For others looking at this place, there is no service during your stay so there isn't a chance to get fresh towels, etc. The location was amazing and the room was okay, but we felt the service was lacking.