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Reviews of Village West Resort & Hotel

2.5 out of 5
Village West Resort & Hotel
20785 170th St, Spirit Lake, IA

Reviews

5.8
Rating 10 - Excellent. 16 out of 146 reviews" "
Rating 8 - Good. 26 out of 146 reviews" "
Rating 6 - Okay. 46 out of 146 reviews" "
Rating 4 - Poor. 41 out of 146 reviews" "
Rating 2 - Terrible. 17 out of 146 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy rooms, friendly staff
The staff was friendly, but the room was FILTHY. Food, wrappers, empty beverage containers... sticky surfaces clearly not cleaned, the bathroom sink wasn't cleaned and neither was the bathroom floor!! It sounds like I am exaggerating, but I am NOT! I've never seen anything like this before. Also, the hotel property is in a state of disrepair. It looks half-abandoned.
Left on the floor of hotel room.
Also on the floor of hotel room.
Stayed 2 nights in Jan 2024

4/10 Poor

Ang

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Paper thin walls, very noisy, beds are hard as a rock, very outdated and needs more upkeep. Not worth the $100 dollars a night.The staff for the most part were nice.
Stayed 2 nights in Sep 2023

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Julie

Liked: Staff & service
Beds were really hard, not to confortable. Room was not stocked with towels and could be cleaner. Staff was so polite and helpful.
Stayed 1 night in Sep 2023

4/10 Poor

Sally

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Initial greeting at check in was poor and not aware of how Expedia finance works, no wifi in the room, small tv, fire detector falling from ceiling, sink faucet leaking, no outside door locks, shrubs overgrown, towels old/worn, and overall VERY VERY OUTDATED vintage 1980's. Although the area is great (Okoboji), this room and amenities (or lack of any) is not worth the price paid. I would estimate a $85-90/night would be more appropriate.
Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Throwback hotel and not in a good way
This hotel is one of the worst in which I have stayed in a long time. The entire facility is extremely run down and dirty. The room furniture is dorm-room quality/condition, and the bed featured a thin mattress and plastic covering and a bedspread that is straight out of the 80s. The restaurant was closed (in a tourist town on a holiday weekend), and several public bathrooms were out of order, as were half of the games in the "arcade". I would not have sat in that hot tub on a dare. WiFi is only available in the lobby, not in the rooms, which don't feature any appliances like a refrigerator or a microwave, despite being nowhere near anyplace to buy food. The only bit of updating was a small flat screen tv. Frankly, I was a little surprised it came with cable stations. The "beach" is small and quickly crowded. The water's edge is maybe forty yards in width. In four days I didn't see any sign of a housekeeping staff anywhere. There were a lot of threats of additional charges for leaving the room in "excessive disarray," but I saw candy wrappers up on top of hallway lights that had been there long enough to support cobwebs. If I had gotten this room at a serious bargain, I could have perhaps looked past the shabby condition and hall monitor atmosphere, but I paid the more per night ($220 on average) than I would have at a chain hotel that would have provided 21st century accommodations. Unless you are desperate and this is the only option, do not waste your money.
Stayed 3 nights in Sep 2023

6/10 Okay

Craig

Travelled with family
Liked: Cleanliness, staff & service
What I liked: - staff was courteous and friendly - boathouse bakery had nice breakfast at reasonable cost What I didn't like: - Weird power outlet wiring in room - single light switch controlled power to all outlets except the bathroom so in order to charge devices overnight we had to unscrew lightbulbs. No information available about this. - Wifi only available in the lobby.
Stayed 2 nights in Aug 2023

4/10 Poor

Connie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property has potential but needs to be upgraded.
Stayed 2 nights in Aug 2023

4/10 Poor

Sean

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Has three separate pools and a beach. Beach was nice but as a whole basically everything else on property is outdated or doesn’t work and staff shows a serious lack of effort or care for the guests. To the point of the owner actually approached us and at least one other couple, that I know of throwing a fit and a temper tantrum about parking while yelling and swearing at us while I had my daughter with me and was trying to back into a spot to unload items. Rooms were musty and had not been cleaned as there were crumbs everywhere. The bedding had multiple visual stains. Called front desk at 9:00 am to get clean towels and at 9:00 pm still had not received any even after offering to come get them. Finally a staff member after groaning about it brought three towels and said he was sorry that they were short staffed. I could go on, but I will just say that for almost $300.00/ night I would look elsewhere…!
Stayed 2 nights in Aug 2023

6/10 Okay

Sandra

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Room was dirty
The room was dirty. Cheese popcorn on the floor next to the bed. A used washcloth on the floor in the bathroom in between the tub & the toilet. Black marks on the sheets (like from a suitcase)? The restaurant/bar was closed until further notice. However, the staff at the front desk were very friendly and helpful.
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
The A/C in our room kept shutting off. The pillows on our beds were pretty flat. Indoor pool wasn't too bad. The hot tub had peeling paint. Entire resort is kind of run down.
Stayed 3 nights in Jul 2023

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

Cathy

Disliked: Cleanliness, staff & service, property conditions & facilities
Time to Update! Horrible Accommodations!
The gentleman who checked us in was great! Super friendly! Unfortunately, that was the only good thing about our stay. We stayed in the hotel portion by the tennis courts. The landscaping was so overgrown that it covered the sidewalk and we had to walk onto the grass to get to the door. The room was not clean. We found a used Arnold's Park wristband, an earring and a child's toy on the floor between the 2 beds. Your website says there are 2 restaurants on site. Both were closed. We took our granddaughter to the arcade. There were 2 change machines and neither worked. Went back to front desk for quarters and then ended up losing half of them in games that took the money, but didn't work. This place needs some SERIOUS TLC! If I owned a timeshare at this place, I would not be happy! I was there 15 years ago and thought it needed work then. Was hoping it had gotten better. NOPE! Will not return or recomend!!
Stayed 3 nights in Jul 2023

8/10 Good

Jeffrey

Stayed 2 nights in Jul 2023

4/10 Poor

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We'll never stay there again. There was used soap in the shower, one towel in the bathroom, it took 2 days to get more towels and soap. The room had no refrigerator or microwave. The walls are paper thin between rooms. I'll stop complaining here
Stayed 3 nights in Jul 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Property had a lot of extras to use like the beach tennis court pool mini golf rooms were OK
Stayed 2 nights in Jul 2023

4/10 Poor

Tara

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Our room waa filthy. The bed looked like someone had already slept on it, there was spilled coffee all over the cupboards, dried up moldy apple and muffin wrapper behind dresser, used coffee packet in coffee maker, and bath tub didnt drain properly so you had to stand in 6in of water..
Stayed 1 night in Jul 2023

4/10 Poor

Karen

Travelled with family
Disliked: Cleanliness, staff & service
H
Stayed 7 nights in Jul 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
So quiet and peaceful. Right next to the trails. Perfect place for cycling weekend.
Stayed 2 nights in Jun 2023
Response from fun on 15 Jun 2023
Thank you for the positive review! We are glad we enjoyed your stay and hope to see you again soon!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Good enough for a couple dudes.
Good enough to sleep at. Beds were very tired, decor is from 1992...but again, its a decent place to lay your head down for a few hours.
Stayed 2 nights in Jan 2023

8/10 Good

Bradford, Brooklyn Park

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
As season is winding down, resort was quiet which was nice. Great location for exploring West Okoboji, Arnolds Park, Milford and Spirit Lake.
Stayed 2 nights in Sep 2022

2/10 Terrible

Nancy

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
I liked the arcade and pool and hot tub
Stayed 2 nights in Sep 2022

4/10 Poor

Kimberely

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Updates needed
First, we had difficulty finding our room. We checked in at nighttime, and there were few lights on the property. They need better signage. The room was extremely dated—and not terribly clean. The mattresses were worn out and the shower was a disaster. The building that we stayed in was an older one. Updates are needed badly.
Stayed 1 night in Sep 2022

4/10 Poor

Roger

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very uncomfortable, carpet had hair pins under the table and crumbs around the bed, never saw any staff after checking in, no cups for coffee. Would have changed location but there was nothing else available!
Stayed 3 nights in Sep 2022

4/10 Poor

Donald

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Front desk personnel was not so friendly. Directions to our building were totally messed up. The outside to get into the building was not secured at any time while we were there. The room was definitely dated, small tv, no refrigerator or microwave. The noise level was very disturbing, between the ice machine noise and the water in the shower of our room and the adjoining rooms, little rest for a traveler. Rate this as one of the worst stays ever.
Stayed 1 night in Sep 2022

8/10 Good

Chantal

Stayed 1 night in Sep 2022

6/10 Okay

Carrie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Feeling the strain, and it shows
First room was stripped, no bedding…front desk was so apologetic. 2nd room was upgrade…meaning a balcony, however it had an odor of old, no towels, and everything was unplugged! This place is dated, our room smelled musty, and the cleaning was subpar, but the front desk staff was great…and just like everywhere, they feel the strains of lack of workers, especially cleaners. They explained that they hire an outside company who marked the rooms as clean, and couldn’t have been more apologetic and accommodating. The property is huge, and I imagine there will always be something that slips between the cracks. I stayed in Sept, so season was over, meaning no restaurant or bar, so no review of those. Overall, for what I paid and location, I’m satisfied. I wish it had been cleaner, but sometimes ya gotta deal. I’d stay again for the front desk staff and location, but I’d demand my room be inspected first.
Stayed 1 night in Sep 2022

6/10 Okay

Teresa

Disliked: Cleanliness, property conditions & facilities, room comfort
Review
This is an amazing property but it is old and the condition of the room and building that was apparent. The bedspreads were stained and the mattresses very old. The ice bucket was cracked down the middle and the flooring was dirty. We have stayed in the time shares years ago and it doesn't look like much has changed. The beach was nice.
Stayed 1 night in Aug 2022

6/10 Okay

Tammy

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Lindsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for young kids! They were short staffed, so we did not get daily room cleaning, but they accommodated when requested. Would book again.
Stayed 4 nights in Jun 2022

8/10 Good

Lexie

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The overall property has been neglected for what appears to be a long time
Stayed 3 nights in Jul 2022

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No WiFi Room was quite dirty at arrival Staff was not helpful No amenities
Stayed 2 nights in Jul 2022

6/10 Okay

jason

Travelled with family
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2022

2/10 Terrible

Todd

Travelled with family
Disliked: Amenities, property conditions & facilities
Ants in the room everywhere
Stayed 2 nights in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 2 nights in Jun 2022
Response from Village West Resort and Hotel on 1 Jul 2022
Thanks

6/10 Okay

Kimberely

Disliked: Staff & service, property conditions & facilities
Very Average
Room was dated and no maid service during our 2 day stay. Rate was cheap. About right for a room like this. Looks like they haven’t put much money back into the resort over the years. Kinda sad. Used to be a high-end resort. Not anymore!!
Stayed 1 night in May 2022
Response from Village West Resort and Hotel on 1 Jul 2022
Thanks

6/10 Okay

Mike

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Okay, if you don't stay inside the room long.
The hotel is a bit dated but very clean. The beds are located on the wall I would have expected to see the TV and dresser. From bed you looked at the Door, very weird for a suite. Speaking on the beds, they are incredibly uncomfortably firm almost to the extreme and causing discomfort. I will think twice before going back to stay there.
Stayed 2 nights in May 2022
Response from Village West Resort and Hotel on 1 Jul 2022
Thanks

8/10 Good

Kelsee

Travelled with group
Liked: Cleanliness, staff & service
Nice
This hotel is very outdated and no WiFi. But we did not spend a lot of time in the hotel. Just for somewhere warm to sleep. Front desk is very friendly
Stayed 2 nights in Jan 2022
Response from Village West Resort and Hotel on 16 Feb 2022
Thank you for your review Kelsee.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looked very nice and it was easy to walk to wherever I needed to go. It was quiet and the staff were very friendly.
Stayed 2 nights in Oct 2021
Response from Village West on 6 Dec 2021
Thank you for your review, Katie. I'm glad you enjoyed your stay here.

2/10 Terrible

Tom

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets and towels appeared to come from a thrift store. No refrigerator. Had to change our own sheets and towels. No restaurant facilities except for a counter cafe open from 7:30am - 10 am. This is NOT a resort. It is 50 years old and not well kept or maintained. The "resort" staff and management were certainly not open to making accommodations on the bill; nor were they concerned about me making comments on expedia or social media.
Stayed 4 nights in Jul 2021

6/10 Okay

Kinsey

Liked: Staff & service
Stayed 2 nights in Sep 2021

10/10 Excellent

Rodney, Duncombe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was Great just Great
Stayed 1 night in Sep 2021

6/10 Okay

Tammi

Travelled with family
Liked: Cleanliness, staff & service
The room we had did not have a fridge or microwave. Beds were hard. The property has an arcade and miniature golf both have gone down hill over the years we have stayed there. The views are great by the lake amd staff was friendly.
Stayed 1 night in Sep 2021

10/10 Excellent

Juan Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2021

8/10 Good

Sarah

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The property is very quiet, family friendly, lots of activities, public areas were very clean, and lots of activities and areas to explore.
Stayed 1 night in Sep 2021

4/10 Poor

David

Stayed 4 nights in Sep 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was hard as a rock. Not comfortable. Great beach though. Went fishing almost everyday. Easy to get around. Needs updating.
Stayed 3 nights in Aug 2021