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Reviews of Four Points by Sheraton Spartanburg

3 out of 5
Four Points by Sheraton Spartanburg
9027 Fairforest Rd, Spartanburg, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 165 out of 225 reviews" "
Rating 8 - Good. 37 out of 225 reviews" "
Rating 6 - Okay. 11 out of 225 reviews" "
Rating 4 - Poor. 6 out of 225 reviews" "
Rating 2 - Terrible. 6 out of 225 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service
I love everything about being there
Stayed 1 night in May 2024

10/10 Excellent

ROBERT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024

10/10 Excellent

Jamal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Spartanburg hands down
Stayed 2 nights in Apr 2024

10/10 Excellent

latrice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious it easily fit six adults. The restaurant, conveniently located downstairs had the best burger and fries I’ve ever had my family had the ribs collard greens, mac & cheese. Food was great service even better.
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no laundry room
Stayed 5 nights in Apr 2024

10/10 Excellent

Kyonda

Travelled with family
Very beautiful and clean
Stayed 4 nights in Apr 2024

6/10 Okay

Nicholas, Florence

Travelled with family and small children
Disliked: Property conditions & facilities
Shower was awful. Like it's so awful I can't believe the poor engineering and the operation of it. The handle was falling off. A woman checked in before myself and the clerk sent her to her room 2 times before finally on the 3rd time she sent an employee to fix the problem. AC unit was not functional because no maintenance has been down on the unit in months. You can tell this from the filter that was completely covered in dirt. I shouldn't have to call anybody to fix something. This stuff should already be done and fixed. I have video of how awful the shower pressure was during the visit
Stayed 1 night in Apr 2024

8/10 Good

Marlon

Stayed 1 night in Apr 2024

10/10 Excellent

Jan

Travelled with family, Business traveller
Very impressed with the clean, comfortable room! Quiet on our two nights, far enough off the interstate there’s no traffic noise. Plus - Staff were all extremely nice.
Stayed 2 nights in Apr 2024

4/10 Poor

Catherine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My family was trying to extend our stay by one night and we got the run around about having to switch rooms even though we had already been there for 4 days. It made no sense that we couldn’t keep the room we were in and just extend the reservation by one night.
Stayed 4 nights in Mar 2024
Response from Alle Maser (Front Office Manager) on 6 Apr 2024
Thank you for sharing your experience with us. We apologize for any inconvenience caused during your attempt to extend your stay. Our aim is always to provide seamless service and make guests feel comfortable throughout their entire stay. We understand your frustration regarding the room switch, and we will review our policies to ensure clearer communication and smoother transitions for our guests in the future. We appreciate your feedback as it helps us to improve our services. If there's anything else we can assist you with, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and extremely clean.
Stayed 2 nights in Mar 2024
Response from Alle Maser (Front Office Manager) on 6 Apr 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Tierra

Travelled with family
Liked: Amenities
I will go again!
Stayed 1 night in Mar 2024
Response from Alle Maser (Front Office Manager) on 6 Apr 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
welcoming staff.
Stayed 1 night in Mar 2024
Response from Alle Maser (Front Office Manager) on 30 Mar 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We quickly left another property prior to this stay due to bugs. I was blown away by how nice this hotel was. Everything was clean, it smelled nice, the rooms were well taken care of by the staff, the front desk staff were delightful. My husband and I frequently talk about how nice this stay was after leaving our prior hotel. 10/10. I will definitely be staying here again if we visit Spartanburg in the future!
Response from Alle Maser (Front Office Manager) on 22 Mar 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

6/10 Okay

Dara

Liked: Cleanliness, amenities, property conditions & facilities
I was not told at check in I was given a Handicapped room. I was very surprised when I got to my room.
Stayed 1 night in Mar 2024
Response from Alle Maser (Front Office Manager) on 22 Mar 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

2/10 Terrible

Christopher, Matthews

Stayed 1 night in Mar 2024
Response from Alle Maser (Front Office Manager) on 30 Mar 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Highly recommend
Stayed 1 night in Feb 2024
Response from Alle Maser (Front Office Manager) on 11 Mar 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

irina, North port

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alle Maser (Front Office Manager) on 11 Mar 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 2 nights in Feb 2024
Response from Alle Maser (Front Office Manager) on 11 Mar 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alle Maser (Front Office Manager) on 11 Mar 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alle Maser (Front Office Manager) on 11 Mar 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff are wonderful!
Stayed 2 nights in Feb 2024
Response from Alle Maser (Front Office Manager) on 11 Mar 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Wanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Office Manager
Very nice and clean . Staff very friendly and helpful. The bar is amazing.
Stayed 1 night in Feb 2024
Response from Alle Maser (Front Office Manager) on 11 Mar 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and I’m picky!!
Stayed 2 nights in Feb 2024
Response from Alle Maser (Front Office Manager) on 11 Mar 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

6/10 Okay

Ray

Liked: Staff & service, property conditions & facilities
room was cold and heat wouldnt work..couch beds and several other areas were very dirty
Stayed 2 nights in Feb 2024
Response from Alle Maser (Front Office Manager) on 11 Mar 2024
Thank you for your feedback. We sincerely apologize for falling short in delivering you an excellent experience during your visit, as this is far from the experience we want a guest to have. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. We hope you will give us another opportunity to deliver the experience you should have had this time.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alle Maser (Front Office Manager) on 11 Mar 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Nikita

Stayed 1 night in Feb 2024
Response from Alle Maser (Front Office Manager) on 11 Mar 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Found my place to stay in Spartanburg!!
The "on site" restaurant and bar were perfect! After a long drive I could check in and stay in. Food was yummy. Friendly staff.
Stayed 1 night in Feb 2024
Response from Alle Maser (Front Office Manager) on 10 Feb 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Laura

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Kudos to the attentive and very sweet housekeeping duo that brought us clean sheets (and changed the bed) when our little one had an accident.
Stayed 2 nights in Feb 2024
Response from Alle Maser (Front Office Manager) on 10 Feb 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff member name Ebony was amazing. She made my check in process easy and fixed all my issues.
Stayed 1 night in Feb 2024
Response from Alle Maser (Front Office Manager) on 10 Feb 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Alle Maser (Front Office Manager) on 10 Feb 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

4/10 Poor

Matt

Travelled with partner
Liked: Amenities
The property seemed very nice and clean however After the first night staying I noticed bug bits all over my body when i woke up come to find out it was bedbugs
Response from Alle Maser (Front Office Manager) on 10 Feb 2024
We would like to sincerely apologize for any inconvenience you experienced during your recent stay at our property. Your comfort and satisfaction are our top priorities, and we are genuinely sorry to hear about your discomfort.We take reports of bed bugs very seriously, and upon receiving your feedback, we immediately conducted a thorough investigation. I am pleased to inform you that our findings did not reveal any presence of bed bugs within the property. However, we understand the importance of your peace of mind and are committed to ensuring a safe and enjoyable experience for all our guests.Once again, we apologize for any inconvenience you may have faced and thank you for bringing this matter to our attention. We look forward to the opportunity to host you again and provide you with an exceptional experience.

10/10 Excellent

House

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish I had more time to try the restaurant. Next time I'm in Spartanburg I will be staying here for sure.
Stayed 1 night in Jan 2024
Response from Alle Maser (Front Office Manager) on 10 Feb 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Tia, Freeville

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024
Response from Alle Maser (Front Office Manager) on 10 Feb 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alle Maser (Front Office Manager) on 10 Feb 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from Alle Maser (Front Office Manager) on 10 Feb 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from Alle Maser (Front Office Manager) on 10 Feb 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lobby and workout area. Excellent location.
Stayed 2 nights in Jan 2024
Response from Alle Maser (Front Office Manager) on 10 Feb 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

8/10 Good

Larry

Business traveller
Liked: Staff & service
business
Stayed 1 night in Jan 2024
Response from Alle Maser (Front Office Manager) on 10 Feb 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alle Maser (Front Office Manager) on 10 Feb 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Mark, MIDDLEBURG

Stayed 1 night in Dec 2023
Response from Alle Maser (Front Office Manager) on 10 Feb 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice spacious
Stayed 1 night in Dec 2023
Response from Alle Maser (Front Office Manager) on 10 Feb 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

6/10 Okay

A'Leah

Travelled with family and small children
Liked: Cleanliness, amenities
Beautiful property. The pool could use a good cleaning but that was the only issue!
Stayed 1 night in Dec 2023
Response from Alle Maser (Front Office Manager) on 10 Feb 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem of Spartanburg
Everything was truly wonderful…..it is a very nice hotel, probably the nicest in the area for the price, no doubt…..a little gem tucked away where you wouldn’t expect it
Stayed 2 nights in Dec 2023
Response from Alle Maser (Front Office Manager) on 10 Feb 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Jessica

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here on our visit to VA. Love it, love the pool and love the staff. They are all very friendly and extremely professional.
Stayed 1 night in Dec 2023
Response from Alle Maser (Front Office Manager) on 10 Feb 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for one night but it was great. We were pleasantly surprised by how nice the hotel was. Our room was huge and clean. Our kids used the pool and had a great time, we were really happy with the indoor pool. We would stay here again next time we are in town.
Response from Alle Maser (Front Office Manager) on 10 Feb 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alle Maser (Front Office Manager) on 10 Feb 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Alle Maser (Front Office Manager) on 10 Feb 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

8/10 Good

KUO-I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alle Maser (Front Office Manager) on 10 Feb 2024
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!

10/10 Excellent

Kayla

Stayed 1 night in Oct 2023
Response from Alle Maser (Front Office Manager) on 5 Dec 2023
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!