Hotel Dekat Spa Esmeralda

"The staff here were super accommodating and friendly. 5 stars across the board"

"Clean property reasonably priced with professional and friendly staff "

"This resort is unacceptable for a Hyatt property. On the positive side, the design of the pool itself was great for the area, and one of the few properties with a lazy river. The water temperature was refreshing. Beyond that, not much to like. For context, we stayed here on weekdays. The service here was terrible and unacceptable for this type of resort. The restaurants were significantly understaffed, with extremely slow service for both bar and restaurants. Housekeeping and bell desk...

"Staff were very friendly and helpful at the registration desk. The room was clean and comfortable but did have some wear and tear in some places like the wall paper in the bathroom. The staff at the main dining area took long to approach and take our order and some were not very friendly, but it was still convenient to have a restaurant in the hotel. The pool was great and the kids enjoyed the arcade. Breakfast was also great. "

"For what it is, it’s an excellent value and the staff is extremely friendly. The free breakfast was great for the kids. "

"The room was not very clean and we could not use the shower in the primary bathroom because the shower felt as if it was sinking"

"We had a rather unpleasant experience. There were no TV remotes, the air conditioning unit kept malfunctioning every 20 minutes, and the ironing board was broken. These were not the amenities we had anticipated. "

"This place is a dump"

"I am writing to formally request a full refund for our recent stay at your property, as the conditions were unacceptable and far below the standards expected of an Embassy Suites hotel. During our stay, we experienced multiple serious issues: No towels were available at the pool on several occasions. Mold was present in the bathtubs in two different rooms. Both rooms had broken tub stoppers. Towels provided were old and felt like worn rags. We found hair inside the drawers, which prevented us...

"We added a third night and didn’t ask what the night would cost, assuming it would be similar to the first two nights. When we left we were charged over $500 for the one night which was considerably higher than the price for the first two nights. We felt very cheated. Will not go back to this hotel. "

"Perfectly reasonable accommodations for a quick night on our trip to Southern California. Booked it for the properties age but was blown away by the amenities included. Free complimentary EV charging, free breakfast, free internet. Can’t ask for better accommodations for the price "

"The best hotel! The location is fantastic, right next to El Paseo with all the restaurants and shopping. There’s a great spa and fitness centre plus two choices of where to eat. Parking is super easy and safe. The pool is fantastic and we loved the food and bar. "

"Staff was great! However our room was pretty dusty and there were broken cups and markings on the doors. Not sure if someone cleaned before we got there but it kind of looked like our room hadn’t been cleaned or at least no one had been in it for over a week to tidy up. "

"I have no complaints about this property, as this is one of the cheapest inns that is near the shuttle stop for Coachella. The pool is literally in front of our room, but we didn't even use it. There's a small cafe on the property that serves breakfast. It was so cozy, the vibe is so laid back, and if I were given an option to go back here, I would =) just because the other options out there were MORE EXPENSIVE, especially during APRIL."

"Clean, pretty"

"It was good, glad we could open window even just a little "

"Breakfast was very good"

"Yes"

"The staff was super attentive and helpful with all of my needs for the weekend from getting extra towels, the cleaning services, along with the fresh breakfast everyday. The air conditioning was perfect whether I need to warm up or cool down during the evenings. "