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"So beautiful and such a cozy room! The place was welcoming and I enjoyed everything about my stay."

"The pool and breakfast were perfect for the kids"

"The room was clean and good service. "

"The room was very spacious and clean. Love the fireplace in the sitting area. It’s a fantastic location as it’s very close to town and more of a mountainous feel. The staff were very pleasant and wanting to make sure your stay was what you hoped it would be. Highly recommend! "

"Always friendly staff. Elevators are getting a bit shaky and the building is showing it's age in places but it's clean"

"All of the above"

"Room was presented as shown in pictures and cleaned daily which was lovely touch"

"room was cleaned and the staffs are friendly, accommodating and very helpful. "

"From the moment we arrived, everything felt thoughtfully designed for comfort, relaxation, and style. The hotel has a modern yet cozy mountain vibe that fits Banff perfectly. One of the highlights of our stay was the hot pool and sauna—a true luxury after a long day of exploring. Clean, well-maintained, and incredibly relaxing, it made our experience feel elevated and special. The rooms were immaculate, comfortable, and beautifully designed, with high-quality finishes and extremely comfortable beds. The staff was friendly, attentive, and genuinely welcoming, always happy to help with recommendations or anything we needed. The location is ideal—close to downtown Banff, restaurants, and attractions—yet still peaceful and quiet. Overall, The Otter Hotel exceeded expectations in every way. I highly recommend it to anyone visiting Banff and would absolutely stay here again."