BBQ/picnic Area

Reviews of Hospitality Carnarvon, SureStay Collection by Best Western

3.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 299 out of 780 reviews" "
Rating 8 - Good. 364 out of 780 reviews" "
Rating 6 - Okay. 84 out of 780 reviews" "
Rating 4 - Poor. 19 out of 780 reviews" "
Rating 2 - Terrible. 14 out of 780 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good value room, bathroom old but clean, restaurant was good and having a basic breakfast included was convenient.
Stayed 1 night in May 2024
Response from Amanda H on 14 May 2024
Thanks Jane - we are pleased you found us to be good value and that you enjoyed your time at Hospitality Carnarvon. Thank you for your positive feedback.

2/10 Terrible

Grant

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this property is well and truely due for a major upgrade don't stay here.
Stayed 1 night in Mar 2024
Response from Amanda H on 10 Apr 2024
Hi Grant - we are so sorry we did not meet your expectations. Our guests are usually very happy with us - and we acknowledge that we are not a newly build motel. We continue to update our rooms and premises when we can find the trades. If there was a particular issue, please contact our Manager for a discussion.

8/10 Good

Beth

Liked: Cleanliness, amenities, property conditions & facilities
Nice restaurant for dinner and good continental breakfast. Rooms were clean with wash clothes, hand towels, and bath towels.We had a very friendly server at dinner. Close to airport.
Stayed 1 night in Mar 2024
Response from Amanda H on 20 Mar 2024
Thanks Beth! The team is delighted that you enjoyed our on-site restaurant and our accommodations. Thank you for choosing to stay with us whilst in town.

10/10 Excellent

Mellissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great little place to stay
Stayed 1 night in Feb 2024
Response from Amanda H on 20 Feb 2024
Hi Mellissa - it is fantastic to hear you had a positive experience with us! The team are delighted with your kind words and rating. Thanks for staying!

10/10 Excellent

Ina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice quiet place and very kind staff.
Stayed 1 night in Feb 2024
Response from Amanda H on 13 Feb 2024
Great to hear Ina! Thank you for choosing to stay with us whilst in town. We sincerely appreciate your feeedback!

10/10 Excellent

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinner at sails was amazing The hotel itself was clean and very quiet and comfortable
Stayed 1 night in Dec 2023
Response from Hayden on 23 Jan 2024
Thanks David. We are delighted that you enjoyed your meal at Sails Restaurant.

10/10 Excellent

Ken

Stayed 1 night in Dec 2023
Response from Hayden on 23 Jan 2024
Thanks for scoring us 5/5. We are delighted that you enjoyed your stay with us Ken.

2/10 Terrible

Charlon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hayden on 23 Jan 2024
Thanks for your rating. We hope you had a great time in Carnarvon.

8/10 Good

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff and very accommodating
Stayed 1 night in Dec 2023
Response from Hayden on 23 Jan 2024
Thanks Nikki. We are so delighted that you found the staff to be pleasant and accommodating.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was terrific could not fault staff service etc
Stayed 1 night in Dec 2023
Response from Hayden on 23 Jan 2024
Thanks Sandra. We are delighted that you could not fault the staff service and you found everything terrific.

10/10 Excellent

liliana, Schwenksville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hayden on 23 Jan 2024
Thanks Liliana. We are delighted to receive a 5/5 star rating.

10/10 Excellent

Terrie

Stayed 1 night in Nov 2023
Response from Hayden on 23 Jan 2024
Thanks Terrie. We are delighted that you had a great stay with us and thanks for scoring us 10/10

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool was fantastic, the room comfortable with a good sized bathroom. Staff were accommodating. Would definitely stay again.
Stayed 1 night in Nov 2023
Response from Hayden on 29 Nov 2023
Thanks so much Katherine. We are delighted that you enjoyed our pool!

10/10 Excellent

Gill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fabulous thank you. Staff were so helpful and kind.
Stayed 1 night in Nov 2023
Response from Hayden on 27 Nov 2023
Thanks Gill. We are delighted that you enjoyed your stay with us.

10/10 Excellent

karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and spectacular views of the coast.
Stayed 1 night in Nov 2023
Response from Hayden on 16 Nov 2023
Thanks Karim. We are delighted that you enjoyed your stay with us.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Good location. Very clean.
Stayed 3 nights in Nov 2023
Response from Hayden on 9 Nov 2023
Thanks Jean. We are delighted that you enjoyed your stay with us.

8/10 Good

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed linen and towels newish and air con was new and silent!! Dinner at property was great!!
Stayed 1 night in Oct 2023
Response from Hayden on 20 Oct 2023
Thanks Katrina. We are delighted you loved your meals and that the aircon was nice and quiet.

8/10 Good

Bernadette

Stayed 1 night in Sep 2023
Response from Hayden on 26 Sept 2023
Thanks Bernadette. We are delighted that you enjoyed your stay with us.

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy location near water Good shower and comfy bed. Good breakfast included in price a bonus.
Stayed 1 night in Sep 2023
Response from Hayden on 14 Sept 2023
Thanks Margaret. We are delighted that you enjoyed your stay with us.

10/10 Excellent

Linda

Stayed 2 nights in Aug 2023
Response from Hayden on 29 Sept 2023
Thanks so much for scoring us 5/5 Linda. We are delighted that you enjoyed your stay with us.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our stay at Surestay Best Western Carnarvon was wonderful from start to finish. Although the condition of some of the facility was a little tired & we had some issues with the bathroom the staff were prompt & professional with rectifying any issues. The food in Sails Restaurant was beautiful. We highly recommend staying here.
Stayed 2 nights in Aug 2023
Response from Amanda H on 4 Sept 2023
Hello Karen - it was our pleasure to host you during your stay in Carnarvon. Thank you for your very kind words regarding our staff and we are delighted you enjoyed your dining experience at Sails Restaurant. Thank you for your positive rating!

10/10 Excellent

Michael, Dundas Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close walk to centre of town comfortable bed
Stayed 1 night in Aug 2023
Response from Hayden on 24 Aug 2023
Thanks Michael. We are delighted that you enjoyed your stay with us.

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older style property that has been renovated nicely and is very well maintained. Comfy bed. Walkable to town and the esplanade. Great restaurant and friendly staff. Complimentary breakfast was excellent too.
Stayed 1 night in Jun 2023
Response from Hayden on 26 Jul 2023
Thanks so much for your feedback Brett. We are delighted that you had a great time with us.

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try this out
Clean, no frills hotel with comfortable beds and free breakfast! Will always stay here if I am in Carnarvon but need to book early because property only has about 42 rooms.
Stayed 1 night in Jul 2023
Response from Hayden on 17 Jul 2023
Thanks Wei. We are delighted that you enjoyed your stay with us.

4/10 Poor

Brett

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very basic and not that clean
Stayed 2 nights in Jun 2023
Response from Hayden on 6 Jul 2023
Thanks for your feedback Brett. It has been passed onto the team for future improvement of our services.

8/10 Good

Luhua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Jun 2023
Response from Hayden on 3 Jul 2023
Thanks Luhua. We appreciated receiving a score of 8/10. Glad you enjoyed your stay with us.

10/10 Excellent

Clint

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A very pleasant experience. Good accommodation. Quiet and got a good nights sleep. I will stay again. Restaurant and meal was fantastic.
Stayed 1 night in Jun 2023
Response from Hayden on 26 Jun 2023
Thanks very much Clint. We are delighted you enjoyed your stay with us.

8/10 Good

Neil

Stayed 1 night in Jun 2023
Response from Hayden on 10 Jul 2023
Thanks for your 4/5 rating. We are delighted you enjoyed your stay.

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staf and service, meals were great. Accommodation was clean and comfortable. Will stay again.
Stayed 1 night in Jun 2023
Response from Hayden on 11 Jun 2023
Thanks Diane. We are delighted that you had a great stay and that you would return in the future.

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, neat, comfortable.
Stayed 1 night in May 2023
Response from Hayden on 6 Jun 2023
Thanks Sally. We are pleased you enjoyed your stay with us.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet and safe location. Room was clean and spacious. Staff were friendly and the continental breakfast included was great.
Stayed 1 night in May 2023
Response from Hayden on 6 Jun 2023
Thanks Andrew. We are pleased you enjoyed your stay with us.

4/10 Poor

JAMIE

Stayed 1 night in May 2023
Response from Hayden on 22 Jun 2023
Thanks for your rating Jamie. We hope you had a great time in Carnarvon.

10/10 Excellent

Peter

Liked: Staff & service, property conditions & facilities, room comfort
Great motel with breakfast.
Nice motel. Very comfortable and clean room with all you need. The bed was comfortable and a nice shower. The included continental breakfast was fantastic.
Stayed 1 night in May 2023
Response from Hayden on 1 Jun 2023
Thanks Peter. We are delighted that you enjoyed your stay with us.

10/10 Excellent

Terrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekender
Superb
Stayed 3 nights in May 2023
Response from Hayden on 1 Jun 2023
Thanks so much Terrel. We are delighted you had a great time.

8/10 Good

Mitchell

Travelled with partner
Liked: Cleanliness
Cheep accommodation to spend the night. Breakfast was ok.
Stayed 1 night in May 2023
Response from Hayden on 29 May 2023
Thanks Mitchell. We are pleased you enjoyed your breakfast.

10/10 Excellent

Dirk

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good Thank you
Stayed 1 night in May 2023
Response from Hayden on 29 May 2023
Thanks Dirk :) We are happy your had a great stay with us.

8/10 Good

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Curtains falling off. Window locking a bit flimsy.
Stayed 1 night in May 2023
Response from Hayden on 10 May 2023
Thanks for your feedback Francis. We will look into this and get it rectified ASAP.

8/10 Good

Piotr

Liked: Cleanliness, staff & service
Easy access from the street. My room had bible in the drawer but it didn't have microwave. At least it was clean.
Stayed 1 night in Apr 2023
Response from Hayden on 24 Apr 2023
Thanks Piotr. We are pleased you enjoyed your stay with us despite not having a microwave.

10/10 Excellent

Joan

Stayed 1 night in Mar 2023
Response from Hayden on 24 Apr 2023
Thanks for giving us 5/5 Joan :) WE are delighted you had a great stay.

8/10 Good

Ernest

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hayden on 27 Mar 2023
Thanks Ernest. We are delighted to receive 8 out of 10.

6/10 Okay

Natasha

Stayed 1 night in Mar 2023
Response from Hayden on 3 Apr 2023
Thanks for your 3/5 star rating Natasha. We hope you enjoyed your stay with us.

10/10 Excellent

Dan

Stayed 1 night in Feb 2023
Response from Hayden on 2 Mar 2023
Thanks Dan :)

8/10 Good

James, Tauranga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Hayden on 13 Mar 2023
Thanks James. We are delighted that you enjoyed your stay with us.

8/10 Good

James, Tauranga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people. Good service
Stayed 1 night in Feb 2023
Response from Hayden on 6 Feb 2023
Thanks James. We are delighted that you found our service to be good and our staff friendly.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice all around
Response from Hayden on 9 Jan 2023
Thanks so much Robert :) We are delighted you enjoyed your stay with us.

4/10 Poor

Anne

Disliked: Cleanliness, property conditions & facilities
We were disappointed by the condition of the room. Fixtures and fittings were very worn dated and dirty. The door to the room, direct to the outside, did not fit well and it wasn’t possible to use the secondary lock due to the poor fitting, despite a notice in the room suggestion that we should secure all doors and windows for our own peace of mind. The fridge was dirty and full of hairs and the bedding and towels had several long hairs. The windows in the bathroom were the kind that have an open area that is not flat screened nor possible to close. This room was not good value for money, especially for only two people. To be honest even if we had had four people in the room, I would not want to stay again, and couldn’t wait to leave in the morning one night stay). The only plus point was that the meal in the restaurant was very nice, despite a very slow initial service.
Stayed 1 night in Dec 2022
Response from Hayden on 12 Dec 2022
Hi Anne, we are disappointed to hear about your experience with us. Your review is taken very seriously and passed on for future improvement of our services.

8/10 Good

Melanie

10/10 Excellent

Davron

Travelled with family
Liked: Staff & service
Friendly staff could put money for maintenance or fence off behind the hotel for more safety
Stayed 2 nights in Nov 2022
Response from Hayden on 17 Nov 2022
Thanks for your 5 /5 rating and your feedback is greatly appreciated.

10/10 Excellent

Mihail

Stayed 1 night in Sep 2022

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfy for an overnight stay with breakfast included which is a bonus.
Stayed 1 night in Sep 2022
Response from Hayden on 19 Sept 2022
Thanks Margaret. We are delighted that you enjoyed your stay with us and were impressed with the bonus breakfast.