Travel to Sortavala

The rooms didn’t have fridges, microwaves or USB ports to charge so make sure you bring your plugs. The half glass showers were awkward and floors get wet. I probably won’t stay here again.

Clean nice room great games bars and the forum shops were nice

Good art. Still building out and adding shops/restaurants so will only get better. Also, a little away from the core excitement of the strip but give it some time, lots of new construction happening.

Luxurious, Modern,clean,Friendly Staff, right on the middle of the STRIP ,conveniently CLOSE to the other Main Hotels/ Resorts, and markets too !

I am a regular at Conrad properties. They are well-designed and aesthetically beautiful. The rooms are a step above most properties that they compete with in their segment. The Conrad Las Vegas is no different. However, The Conrad Las Vegas is a 5-star property with 2-star service. This property does not handle well any situations that are not part of their normal check-in, check-out process. The staff tends to react with "this is the way that things work" instead of being solutions-focused. There is also some inconsistency with how things are handled across the staff indicating to me that training is inconsistent or that they are having the same issues finding staff as a lot of service businesses. I love the Conrad Downtown New York but this is not the same experience as that. Summary: A great property from an "amenities" perspective but not from a "service" perspective.