10/10 Cemerlang
Alexander
29 Sep 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
We only ended up staying at MacArthur Place for 30 minutes before immediately checking out and finding an alternate hotel to stay the weekend. Why the 5-star review, then? It's all in how they handled it, which to me is the mark of a great hotel.
We're in peak wedding season in the Bay Area, and as such, many couples have chosen MacArthur Place for their ceremonies and receptions. Why wouldn't they -- a beautiful property right in the heart of Sonoma? The problem was with our room steps away from the grass lawn where they hold the ceremonies and dinners. And when I say steps, I literally mean I opened the front door to our room and was IN a wedding (with all the guests turning to look at me). And the bellman said there were 3 more weddings that weekend. I just couldn't shake the idea of being held captive in our room all weekend for fear we'd keep intruding on weddings.
So I called the front desk and the manager immediately met me to show the ONE available room on the property. It was unfortunately a dramatic step down from the suite we booked. After making it back to our room, discussed with my partner and made the decision to leave. Without even asking for it, the manager (Kevin) said he'd refund the whole weekend. Mind you, this was a non-refundable booking. He also said he'd offer a free stay another weekend so we can get a chance to experience the resort after all. I'm still waiting for that, but the graciousness and understanding for the situation meant a lot.
Alexander
Menginap 2 malam pada Sep 2025
