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Reviews of Hotel Piolets Soldeu Centre

4 out of 5
Hotel Piolets Soldeu Centre
Carretera General, s/n, Soldeu

Reviews

7.8

Good

Rating 10 - Excellent. 21 out of 68 reviews" "
Rating 8 - Good. 27 out of 68 reviews" "
Rating 6 - Okay. 11 out of 68 reviews" "
Rating 4 - Poor. 7 out of 68 reviews" "
Rating 2 - Terrible. 2 out of 68 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Justin Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good access to the slopes
Stayed 4 nights in Feb 2024
Response from Toni Villalta Manager on 22 Feb 2024
Hi Peter! Thanks for your review!

6/10 Okay

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
The property is what you would expect of a ski hotel. Ski in and ski out is included as well as lockers, but the fact that the jacuzzi and pool area is pay to go in is kind of a hustle. On the other hand the internet is terrible. Aside from that, the quality of the food is good, location convenient, and staff very polite.
Stayed 3 nights in Jan 2024
Response from Toni Villalta Manager on 22 Feb 2024
Good morning Phillip, it is a pleasure to know that you have enjoyed your vacation at our hotel, we are continually working for your comfort and that is why we appreciate every criticism so that we can continue growing by and for you.Best regards and I hope to see you soon in Soldeu.

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location.
Stayed 4 nights in Dec 2023
Response from Toni Villalta Manager on 22 Feb 2024
Hello Colin! Thanks for your review, wer glad to heard that.Greetings

4/10 Poor

Titta

Stayed 4 nights in Dec 2023
Response from Toni Villalta Manager on 22 Feb 2024
Hi Titta, thanks!

8/10 Good

glynis

Liked: Cleanliness, staff & service
Standard 3* hotel. Nice location. Rooms so hot! Room 228 - radiator in bathroom is leaking and the main door doesn’t close unless you pull it hard
Stayed 3 nights in Dec 2023
Response from Toni Villalta Manager on 22 Feb 2024
Hello Glynis, it is a pleasure to read you, we appreciate your appreciation and criticism since only with them can we better and provide increasingly better service. We are waiting for you here again looking forward to showing you our progress. Greetings.

4/10 Poor

Carl

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I chose this hotel for its location and the fact that it had a hotel pool on site. there are a number of things that others should be aware of. Firstly the car park at €15 per night where there is a public car park outside which is free after 8 o'clock until 9 o'clock in the morning. there's also the small print that amenities may be charged for. This includes the swimming pool the sauna the gym but this is hidden away in the small print. If that isn't bad enough you can only book a session in the pool now at a time €12 per person. And children are not allowed in the pool after 7 o'clock. I went to visit the pool on a number of occasions I found nobody in it. It is really under resourced and it seems as if they do not want people to use the pool. in the final gripe is that I spend a lot of time in hotel rooms and this is the first one I've been a long long time that doesn't give you any tea or coffee making facilities. it isn't all bad the hotel was very clean and cleaner was exceptionally good in the buff a meal is a very good value for money. But on the whole I wouldn't recommend it there are better hotels
Stayed 5 nights in Jul 2023

10/10 Excellent

Helga

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly, the room clean and quiet, the Buffett fantastic :)
Stayed 1 night in Jul 2023
Response from recepcion on 28 Jul 2023
Thanks Helga

10/10 Excellent

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location - next to the Gondola and in the centre of town. Good breakfast and decent sized rooms.
Stayed 3 nights in Mar 2023

10/10 Excellent

Chris

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Brilliant service as usual, great room very clean, great food and excellent location.
Stayed 5 nights in Feb 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
More like a 3* or B&B quality hotel and service.
This is not a 4* quality hotel, more like 3* or B&B. No help available with luggage. Avoid the rooms fronting the road side, very noisy especially with the bars opposite open late.
Stayed 1 night in Feb 2023

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Feb 2023

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for a ski holiday
The girl is located next door to the Ski gondola with easy access to it from the ski storage area. Ski lockers are free but you do need a1euro coin to operate then (returnable). The room we had was a two bedroom and had plenty of space. The only thing is the lighting in the room is very poor. Staff are lovely and speak a variety of languages. Breakfast is a buffet and offers plenty of varied options
Looking from the hotel terrace
Stayed 3 nights in Dec 2022

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Thé staff at the hotel are the standout stars. It’s quite dated and needs some tender loving care. The standard mountain view room is quite small, especially with all your ski gear. Shower was lovely, bed comfy, great views. Obviously things are restricted due to COVID but they have adapted. Breakfast and dinner was scaled back and neither was brilliant. If you took something cooked to order it was delicious but many of the side dishes were cold. Pastries, toast and bread was served in the same area as cooked breakfast so if that’s all you wanted you might have to wait behind 8 people queuing for cooked breakfast. There was always a queue for the drinks machine, even with limited capacity so it was difficult to get a hot beverage and hot food- you had to chose one or the other! There were a few kids around and the walls are thin. Unfortunately we had them above and next door. Maybe with limited capacity it would be nicer to keep the kids at one end? Overall the hotel did ok in the current conditions and the price was good. We would stay again probably but with a bigger room and no dining
Stayed 4 nights in Mar 2021
Response from Santiago Uribe on 13 Mar 2021
Dear guest, We appreciate you´ve taken the time to share your experience at Hotel Piolets Soldeu Centre. We are happy to know you received a great service! We do offer free ski lockers to put away all the ski gear, skis, boots, sticks and helmet. Your feedback is very important and useful for us, so we will take everything in consideration. We hope to see you again soon! Best regards, Santiago Uribe Direcció

10/10 Excellent

Verified traveller

Stayed 7 nights in Mar 2020
Response from Santiago Uribe on 25 Mar 2020
Dear guest, Thank you for your rating!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020
Response from Santiago Uribe Direcció on 10 Mar 2020
Thank you for rating the hotel!! We hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2020
Response from Santiago Uribe on 4 Feb 2020
Dear guest, Thank you for rating the hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Santiago Uribe on 4 Feb 2020
Dear guest, Thank you for rating the Hotel!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019
Response from Santiago Uribe on 4 Feb 2020
Dear David, Thank you for rating your stay at Hotel Piolets Soldeu Centre!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious rooms, some have great views of mountain, nice bar area, friendly staff, breakfast cooked to order if I want it, fantastic location
Stayed 1 night in Apr 2019
Response from Santiago Uribe on 16 Apr 2019
Dear guest, Thank you for sharing your experience at Hotel Piolets Soldeu Centre. It is great to know you had a great stay with us and hope to see you again soon!! Best regards, Direcció

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The views. Also ideal for us to be near bus station and ski slopes,shopping and restaurants .
Stayed 7 nights in Mar 2019
Response from Santiago Uribe on 18 Mar 2019
Dear guest, Thank you for commenting about your stay at Hotel Piolets Soldeu Centre. We are glad to know you had a good time with us and hope to see you again soon! Best regards,

8/10 Good

Colin

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Feb 2019
Response from Santiago Uribe on 18 Mar 2019
Dear Colin, Thank you for rating the hotel. Best regards,

6/10 Okay

Me, U.K.

Disliked: Cleanliness, room comfort
Good decking views
Hotel ideal for being near ski gondola. Food yes. Room with a view great wish the cleaner done her job. Stay here before 2017. What a different s a year makes .
Stayed 7 nights in Mar 2018

6/10 Okay

yusrei

Disliked: Property conditions & facilities
Very close to the ski Lift
Basic hotel Very close to the ski lift Located in the center of town Very close to restaurants and shops Breakfast is very good
Stayed 3 nights in Feb 2018

8/10 Good

Stephanie

Stayed 3 nights in Feb 2024
Response from Toni Villalta Manager on 22 Feb 2024
Hi there Stephanie! and thanks so much!

10/10 Excellent

Jose maria

Travelled with group
Hotel muy acogedor , servicio de bar muy bueno
Stayed 5 nights in Jan 2024
Response from Toni Villalta Manager on 22 Feb 2024
Hola Jose Maria! Un gusto saludarte. Es un placer leer tu comentario, muchas gracias y le hare saber personalmente a nuestro personal de bar que lo hayan atendido tan bien. Saludos

10/10 Excellent

Raimundo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno el hotel, a pie de pista, buen desayuno y cena.
Stayed 2 nights in Dec 2023

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi estancia fue fantástica. La atención de Luciana y resto del personal, excelente. La habitación muy acogedora y la terraza con vistas a las pistas de esquí la hacen inmejorable. Todo muy limpio. El colchón, eso sí, no es perfecto. La terraza del hotel es maravillosa ( bagaría un poco la música). Volveré, sin duda.
Stayed 2 nights in Dec 2023

8/10 Good

Crystèle

Travelled with group
Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Sergi

Liked: Amenities
Buena estancia y buen servicio
Stayed 3 nights in Oct 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

zawada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel magnifique, personnel au top, vue sur les montagnes... Que demander de plus ?
Stayed 1 night in Aug 2023

10/10 Excellent

Aurora

Stayed 3 nights in Aug 2023

10/10 Excellent

marignane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from recepcion on 28 Jul 2023
Muy agradecidos por la valoración

6/10 Okay

LEO

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendo
O hotel é muito bem localizado, pessoal da equipe muito solícito. O quarto era grande pra mim, pois viajei sozinho. Banho bom, café da manhã bom. Fica bem próximo às pistas.
Stayed 8 nights in Feb 2023

10/10 Excellent

Celso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa estadia
Muito bem localizado. Comida boa. Mau isolamento entre quartos.
Stayed 3 nights in Feb 2023

8/10 Good

Christian

Travelled with group
Liked: Staff & service, room comfort
Bra läge och mycket bra frukost, något slitet.
Stayed 4 nights in Feb 2023

8/10 Good

catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trés bon accueil comme d'habitude et merci à Luciana à la réception qui m'a permis d'obtenir une chambre au calme côté montagne car les chambres sur la rue était assez bruyantes.
Stayed 3 nights in Jul 2022

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Direcció on 2 Jun 2022
Estimado Edwin, Gracias por puntuar al Hotel Piolets Soldeu Centre. Nos complace saber que disfrutó sus vacaciones con nosotros. Saludos cordiales, Santiago Uribe

4/10 Poor

GISELA

Stayed 1 night in Apr 2022
Response from Direcció on 2 Jun 2022
Hola Gisela, Gracias por puntuar al hotel Piolets Soldeu Centre. Saludos cordiales, Santiago Uribe

4/10 Poor

Monica

Stayed 2 nights in Mar 2022

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emplacement idéal
Stayed 5 nights in Feb 2022

4/10 Poor

Alexander

Disliked: Cleanliness, property conditions & facilities, room comfort
Långt under förväntan
Hotellet kändes klart överprisat och inte prisvärt med hur nedgånget rummet kändes, oerhört lyhört och oisolerat från ljud och temperatur utifrån. Renligheten och skicket på rummet var underförväntad nivå med tanke på pris, standard utgiven samt hur bilder såg ut.
Stayed 2 nights in Feb 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

8/10 Good

RODRIGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un bonito hotel, pero tiene demasiadas escaleras. No es cómodo para transitar con las maletas al entrar y salir. Buen desayuno.
Stayed 1 night in Dec 2021

8/10 Good

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable
Nous avons séjourné une nuit à l'hôtel Après une arrivée mouvementée car la literie ne correspondait pas à ce qui était prévu, l'hôtel a bien réagit. Nous avions une très belle vue sur la montagne
Stayed 1 night in Dec 2021

8/10 Good

Jean Sebastien

Liked: Cleanliness, staff & service, room comfort
Très bien situé
Stayed 2 nights in Dec 2021

10/10 Excellent

BARTHE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très belle et grande chambre avec balcon vue montagne . Personnel très disponible . Petit déjeuner très copieux et variés à volonté .Nous y reviendrons avec plaisir
Stayed 1 night in Aug 2021
Response from Santiago Uribe on 3 Sept 2021
Cher Monsieur Barthe, Merci beaucoup d'avoir partagé votre opinion sur l'hôtel Piolets Soldeu Center. Nous sommes ravis de savoir que vous avez apprécié votre séjour et nous attendons avec impatience une autre visite! Les salutations, Direcció