Reception

Reviews of Slavyanska Beseda Hotel

3 out of 5
Slavyanska Beseda Hotel
Slavianska str. 3, Sofia

Reviews

6.6
Rating 10 - Excellent. 22 out of 153 reviews" "
Rating 8 - Good. 50 out of 153 reviews" "
Rating 6 - Okay. 40 out of 153 reviews" "
Rating 4 - Poor. 24 out of 153 reviews" "
Rating 2 - Terrible. 17 out of 153 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

8.0/10

Amenities

5.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Higgor

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Sergey

Business traveller
Great location right in the middle of the city near a food store and the subway
Stayed 9 nights in Sep 2023

6/10 Okay

Damian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Old hotel with renovated rooms.
Stayed 1 night in Sep 2023

6/10 Okay

Fabian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevator was not working. Floor 7 with 3 big bags and a 78 years old senior, was not a pleasing experience.
Stayed 3 nights in Jun 2023

8/10 Good

Vladimir

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick checkin with friendly staff, favilities and overall level as expected.
Stayed 1 night in Feb 2023

6/10 Okay

tatiana

Travelled with family
Liked: Amenities
The hotel was ok for the price around the center of Sofia. The staff was helpful when asked questions. The only problem I had was leaving my laptop at the reception safe. Was told I can pick it up any time before 10pm. I went to get it at 9pm and the receptionist was on 5 min brake that stretched to 30min. The security guard felt bad for me and actually had to go fetch the receptionist from the nearby store. Almost missed my train because of it.
Stayed 1 night in Sep 2022
Response from Marketing Team on 8 Sept 2022
Dear Tatiana,Thank you for visiting us and thank you for taking the time to leave a review. We are truly sorry for this confusing situation, please accept our sincere apologies. We strive to improve and any criticism is very important for us to improve.Regards,

8/10 Good

Chuanzi

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in May 2022

8/10 Good

Irena

Liked: Cleanliness
It is an old and relatively well maintained hotel in downtown of Sofia.
Stayed 3 nights in May 2022
Response from Marketing Team on 17 May 2022
Thank you !

8/10 Good

David

Liked: Cleanliness, room comfort
Unique and honest about itself
Tiny room with all the basics,(soap, shampoo, towels), and a tiny elevator that works well. Balcony room on 5th floor was fantastic for the price, despite a bed that is, let's say "thin and firm," and one pillow that's, let's say "adequate." Always someone at the desk, and they have a small fridge if you want to buy water, soda, or a can of Bulgarian beer. Whole thing is like stepping back to 1974, but to me it was an unbeatable part of the uniqueness of the place. Full pressure quick hot water, and the cafe has a decent espresso in the morning for 2 lev. Right in the center of everything. For what you get the price is outstanding.
Stayed 3 nights in Aug 2021
Response from Marketing Team on 4 Sept 2021
Thank you for visiting us and thank you for your evaluation. Wishing you all the best,

6/10 Okay

Petar

Disliked: Cleanliness
Suspicious
I found suspicious stains on the decorative pillows. The air conditioner was making noises even after being turned off.
Stayed 1 night in Jun 2021
Response from Marketing Team on 17 Jun 2021
Dear Petar, Thank you for your feedback. We will check and amend any technical problems. Perhaps that noise is because of the extra filters we put in each personal device because of the situation. We appreciate your evaluation and thank you ! Best regards,

4/10 Poor

Assad

Liked: Cleanliness
Disliked: Staff & service
No one speaks English. They even made me pay twice (I paid online and then had to pay again because the reception had a problem with their system). Otherwise, the hotel is fine and a good price for its location
Stayed 1 night in Sep 2020
Response from Marketing Team on 26 Sept 2020
Dear Assad, Thank you for visiting us and thank you for your time to leave a review. Unfortunately because of the specific situation, during the night and early morning we reduced the reception staff. We will not charge you twice. Wishing you all the best,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2020
Response from Marketing Team on 21 Jul 2020
Dear Guest, Thank you for your time to leave this assessment. Wishing you all the best, regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, warm clean rooms, good cafe and restaurant, easy walking to everything.
Stayed 4 nights in Nov 2019
Response from Marketing on 26 Nov 2019
Thank you for the kind words. We hope you'll choose us again for your next visit in Sofia

8/10 Good

Lee

Liked: Cleanliness, staff & service, room comfort
Convenient and good location
Exceed expectation! Everything is up to standard within the price range. Close to attractions especially the assembling place for day trips!
Stayed 2 nights in Sep 2019
Response from Marketing team on 9 Sept 2019
Thank you for the feedback. We await your next visit to Sofia and out humble hotel.

10/10 Excellent

Yuehan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Marketing on 19 Aug 2019
Greetings, thank you for the positive feedback. Please, visit us again. Best wishes,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city stay
Great location and great secure parking in the middle of downtown. Very good AC and nice balcony. The check in / check out process was pretty good. Breakfast was good. You do feel however like you are in an old Soviet hotel. You can't beat the property location for the price. I would stay here again.
Stayed 1 night in May 2019
Response from Marketing team on 6 Jun 2019
Thank you for choosing us. Yes, the ambience is right. Please come again. :)

4/10 Poor

Rasa

Disliked: Cleanliness, staff & service, property conditions & facilities
Could get better hotel at the money we paid .
We arrived by 9 am the Old women at the reception she understood that we wanna check in early she was rude in a way she talked , in-fact we turned up just to leave the bags and check in at 12 midday ! The Hotel Old since 1930 and designed for Bulgarian before they joined the EU . Hotel reception prefer Cash payment upfront at the arrival , breakfast very simple and basic and some from previous day sounds like not busy or expensive for local as a three stars hotel and not value for the money , luckily we spent one night . Bathroom tiny and over flooded with water at showering .
Stayed 1 night in May 2019
Response from Marketing team on 6 Jun 2019
Dear guests, we apologize for the behavior of our receptionist (it has been dealt with). Unfortunately, unless specified before arrival, the earliest check-in hours are after 9:30am, if the room is free. The guest must spend 3 euro and then he/she/they is checked-in. If he/she/they does not wish to spend the extra, then he/she/they mey wait for 2:00pm. Yes, the hotel was build in the 30s, but was designed as a 4* hotel for the rich foreigners. Things changed during the socialist era. Thus the hotel has this E-Eu vibe. Also, the hotel is a monument of national value. The payment upfront is a hotel policy for all non prepaid individual bookings. We hope our answer is satisfactory.

6/10 Okay

Shrihas

close to centre, but tired rooms,
Stayed 1 night in Nov 2018
Response from Marketing on 20 Nov 2018
Тhank you for the honest opinion. We are planning some renovation in the coming year or two. But despite that we would like you to visit us again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Marketing on 7 Nov 2018
Anonymous = not serious and will not be taken as a valid feedback. Sorry,

10/10 Excellent

traveler, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a nice old hotel, the rooms are nice, clean, warm,with a view of the city.
Stayed 2 nights in Oct 2018
Response from Marketing on 5 Nov 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Marketing on 31 Oct 2018
Thank you.

8/10 Good

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in a great location and they have a 24hr reception desk, which is good if leaving early in the morning.
Stayed 2 nights in Oct 2018
Response from Marketing on 12 Oct 2018
Thank you.

6/10 Okay

Paul

Disliked: Staff & service, property conditions & facilities
2 nights in city centre hotel
Check-in was a hilarious experience - the dimly-lit reception was staffed by a sour-faced woman who barked at me to sit down while she checked in the two couple ahead in the queue. For some reason, this took 20 minutes. Then upstairs to the 2nd floor, which for some reason had piles of old furniture stacked in the corridor. The room was actually okay, and let's face it, this place is cheap for the city centre. But guests should bring a torch as the lighting in the corridor fails and you risk bumping into all that piled up furniture as you make your way to your room. Oh and the wifi was patchy - I did ask about this, but a different-but-equally-unhelpful receptionist just shrugged her shoulders. Felt like I was Back in the USSR...
Stayed 2 nights in Sep 2018
Response from Marketing on 5 Oct 2018
Greetings Sir/Madam, I know of which receptionist you're talking about and I'll see to it. I addressed the issue with the lights to the technical staff. The wifi gets this way when the hotel is 99% full, otherwise it's really high speed (50~100 Mbps/per room).

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Sofia 2* budget central rating hotel
Very central to most of the major visiting sites at economy rates. Clean decent room on arrival but hardly cleaned on a daily 7 day stay without making a complaint. Avoid the internal pseudo Chinese restaurant at all costs! The internal bar/breakfast area is good for a noon drink but closes at 2pm?! Very strange!!
Stayed 7 nights in Sep 2018
Response from Marketing on 28 Sept 2018
We are 3*, not 2*. The Chinese restaurant is not a hotel property nor we offer our guests to eat there. The bistro closes at 2pm, because we are looking for late shift staff. But either way, thank you.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Marketing on 31 Aug 2018
Thank you

6/10 Okay

martin, hollywood fl

Liked: Cleanliness, staff & service
nice staff, hotel very old, unconfortable beds, lot of old forniture, breakfast horrible
Stayed 1 night in Jul 2018
Response from Berov on 17 Jul 2018
We will actions.

2/10 Terrible

Elsaadany, Alexandria- Egypt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is only nice location is built in 1935 but everything is old
Stayed 5 nights in Jun 2018
Response from Berov on 26 Jun 2018
Sorry, but you are half right.

6/10 Okay

M, Denver

Liked: Cleanliness, staff & service
Very close major buildings.
Stayed 2 nights in Jun 2018
Response from Berov on 17 Jul 2018
And cheaper than most.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Close to all sightseeing spots. A lot of restaurants nearby. A big supermarket, Billa is a few steps away. The room had been refurbished recently so it was very clean and nice. It looks exactly like the pictures on the website. Good value for money. I would recommend this budget hotel to friends.
Stayed 2 nights in May 2018
Response from Berov on 26 Jun 2018
Thank you.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
good location, value for money
This is one of the oldest hotels in the city, hence the look of the building. The rooms however have been renovated and are very clean and comfy. Rooms on the last (5th) floor also come with a nice balcony good for relaxing if the weather permits. Bathrooms are also well renovated and clean with hot water all the time. This is a cheap budget hotel, so don't expect much, but its clean and comfy with a perfect location - in the heart of the city, close to everything you need + the key attractions and bars. The bfast is also vey basic, but there are multiple choices within couple of mins if you need something more particular or fancy :) There is also a big supermarket just next door. The hotel provides free WiFi as well, which is good. Staff are very welcoming and friendly. For urban history geeks - this used to be a famous place and hotel for politicians during 70-80s, given its proximity to Gov't institutions. Unfortunately, the building has not been maintained well since then, so there nothing left from its past glory apart from some pieces from the once beautiful façade and some photos of famous people in the corridors.
Stayed 2 nights in Feb 2018
Response from MM on 8 Mar 2018
Thank you, I'm well aware the the outside is bad looking. During this summer there will be some really positive changes.

6/10 Okay

Verified traveller

Liked: Cleanliness
Clean with comfy bed, but that's about all
Pros: - Very clean room and bathroom - Bed was comfortable - Fantastic location, close to just about everything you'd want to see Cons: - Bathtub was not sealed to the wall properly so the shower water leaked horribly under the tub and into the floor of the bathroom. - TV didn't work (which wasn't a huge problem for me, but something I noticed) - Hotel receptionist was not helpful or friendly when I checked in. She barely spoke to me and did not tell me about my room, the hotel facitities, did not confirm how long I would be staying, etc. - The noise from the hallway could be heard very well from the room.
Stayed 3 nights in Oct 2017

4/10 Poor

N

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three star rated?
This hotel need to be renovated. Everything is outdated and old.
Stayed 1 night in Sep 2017
Response from Desislava Mineva on 11 Sept 2017
Thank you for your opinion, we are making renovations room by room. Have a nice day!

6/10 Okay

Dee

Close to downtown Sofia
A middle of the road hotel at a good price. If there are others this close to downtown at a similar price point, I'd choose another, but this was fine for the price and location if there's nothing better available. Just a little worn around the edges.
Stayed 2 nights in Aug 2017
Response from Desislava Mineva on 28 Aug 2017
Hello, Thank you for your opinion. Best regards,

4/10 Poor

Zoey

Disliked: Staff & service, property conditions & facilities, room comfort
Rude staff, not comfortable but great location
This is an old hotel and could do with some renovation. It is within walking distance to the sights, so in a great location. However, the employees at reception are extremely rude and unhelpful. We had booked a room for two adults and two children (which was advertised as suitable for it) but the receptionist seemed very displeased that we were all staying in the same room. There was insufficient bedding in the room and it wasn't even prepared for four people. Every time we asked reception for information or help, they just seemed annoyed at having to deal with us. The wifi in the hotel does not work other than in reception.
Stayed 1 night in Jul 2017
Response from Petya Buchvarova on 31 Jul 2017
Thank you for your opinion. We will try to improve. Have a nice day!

2/10 Terrible

Dave

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel terrible
We wasn't even on there computer to stay there.and when they did sort it out the room was disgusting.the beds where falling apart paper coming off the walls .the bath room was filthy never again would we stay there again..

6/10 Okay

Nevena

Liked: Staff & service
Disliked: Property conditions & facilities
Petceft place in the heart od Sofia, but the hotel is really old.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, great location, affordable for young travelers

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the money that you pay, the room was very satisfying :)

6/10 Okay

Giles

Budget clean hotel with close location to Centre
Hotel was perfect for a base while on a sight seeing weekend in Sofia. Rooms were basic but cleaned every day and also fresh towels provided. Cannot complain for the cost

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not very happy with my stay. I booked two days and left after the first day.

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Great value for money
Great value hotel for the money. The reception area isn't the fanciest but the beds are very comfortable and great value for the money.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Polly, Edinburgh

Liked: Cleanliness, property conditions & facilities
Good value and very central
The suite was basic but clean - I was staying with my teenage child and so we had a room each without the expense of two singles. It did what it said on the tin.
Response from Marketin Manager on 18 Feb 2016
Dear, Polly, Thank you for your positive assessment on staying in our hotel. I am glad that we managed to live up to your expectations and you feel comfortable. Best Regards,

6/10 Okay

Kaloyan

Liked: Staff & service
Disliked: Cleanliness

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Galina, Las Vegas, NV

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
In the heart of Sofia
My daughter and I were visiting family in Bulgaria and on our way back we decided to stay a couple of days in Sofia to spend time at museums, art galleries and sightseeing. We picked this hotel mostly for its great location - close to shopping, attractions, historical places and entertainment, but also looked for the must have amenities: in room WiFi and AC. Our disappointment started right when we walked into the room - the sofa bed in the living room that my mom was to sleep on was so old, the middle part was just hanging down and it made it impossible to sleep on. The suite was facing west and was really hot, so we turned the AC on and walked outside to get some drinks and give it a time to cool off. Three hours later the room was still very hot and the hotel staff said there is nothing else they can do about it. The problem is that the suite has two rooms but only one wall unit whose power wasn't enough for the space. The next surprise came when we tried to use the in room internet - none of our five devices were able to detect the hotel network. When addressed, the hotel staff advised us to come to the first floor and use the internet in the lobby. Overall the great location and the cleanliness of the room didn't compensate for the lack of the other amenities. We will not recommend the hotel to any of our friends and family.

4/10 Poor

Mike, NYC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soviet era hotel, good price, no comfort
Do not expect more then a bed to put your head down for a night. The location is good. There is no comfort, no AC in the room, WiFi does not work in the room. check out is easy. They do not give you hard time for arriving couple of minutes early or checking out little late.
Response from Marketing Hotel Slavyanska Beseda on 28 Jul 2015
Thank you for your comment. Indeed, the building of our hotel is quite old, but now gradually began its renovation. There are new and completely renovated, more comfortable rooms, which you can use if you decide to re- visit. According to the free wi- fi, we will check how is the signal on this floor where have you been.

4/10 Poor

Mykhaylo, New York

Disliked: Cleanliness, property conditions & facilities, room comfort
Decent price, no comfort
This hotel is located in the very center of the city - this is one star. The check in and check out is very easy - this is the second star. There is no AC in the room. It is old and ran down. Do not expect any comfort.
Response from Marketing Hotel Slavyanska Beseda on 28 Jul 2015
Thanks for your opinion, which is important to us. Unfortunately really part of the hotel has not yet been renovated, but we also have new much comfortable rooms with AC. Will pay special attention to service and comfort.

2/10 Terrible

Nader, Lebanon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel
The hotel is old. It needs new furniture as well as renovation.
Response from Petya Buchvarova on 15 Jun 2015
Тhanks for your comment. Indeed, the building of our hotel is quite old, but now gradually began its renovation.