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Reviews of Toya Sun Palace Resort & Spa

4 out of 5
Toya Sun Palace Resort & Spa
7-1 Toyako Onsen, Sobetsu, Hokkaido

Reviews

7.6

Good

Rating 10 - Excellent. 64 out of 250 reviews" "
Rating 8 - Good. 104 out of 250 reviews" "
Rating 6 - Okay. 56 out of 250 reviews" "
Rating 4 - Poor. 18 out of 250 reviews" "
Rating 2 - Terrible. 8 out of 250 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

2/10 Terrible

Linda

Disliked: Cleanliness
Charged non-smoking room for Smoking room
The sun palace placed me a smoking room but accepted my non-smoking reservation. After making two complaints, before I was moved to a true non-smoking floor.
Stayed 1 night in May 2019

10/10 Excellent

anonymous

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at Toya Sun Palace. The resort provided a bus service that picked us up from Sapporo for free, saving some money, though unfortunately it took over an hour longer than scheduled. The resort is impressive with the glass-walled lobby overlooking the lake, though the onsen areas were a bit smaller than expected. The Japanese style room was basic but comfortable, and housekeeping makes up the tatami sleeping mats at night. The room has its own small bathroom and a view of the lake, though the view is better elsewhere on the resort. Breakfast and dinner were included. The buffet had a very good range of food in our opinion, for both dinner and breakfast, and the quality was good by typical buffet standards. The separate male and female onsens had a range of baths, including an outdoor one overlooking the lake. It could be very crowded in peak season. The water is 38-40 degrees, which feels very hot but you adjust to it. There is a very faint smell of chlorine (much less than a normal swimming pool), but no sulphur or other smells. There is a nightly fireworks show on the lake which was nice, Tahitian entertainment performances everyday, and wearing the yukata around the resort was also enjoyable. We made the mistake of only staying one night, which was too short and didn't leave time to see the water fun park or go to Nakajima Island on the lake. We would definitely consider staying at Toya Sun Palace again, though maybe not during crowded peak season.
Stayed 1 night in Oct 2018

8/10 Good

Winhyde, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic view from hotel lobby,my room and onsen. The quality of food is great. But the room condition is not so good.
Stayed 1 night in Oct 2018

8/10 Good

CHIT PIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Nice lobby and public bath but room was terrible. Smoking Smell is all around a room. Airconditioner is not properly working.
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel experience ever!
It's a really nightmare for us. The room was full of unpleasant smell, no AC inside the room and the ceiling wall was full of stain. We tried to exchange to another room but the hotel manager told us the hotel was full. However, we checked here and it's obviously not full! Many tours stay here, the dinner buffet was fine but the place was burning, cant really stay there for more than 30mins. Will never come back to this hotel again!
Stayed 1 night in Jul 2018

6/10 Okay

Jeannie, 🇵🇭

Disliked: Cleanliness, staff & service, room comfort
Nice and grand lobby but terrible, old, smelly rooms specially the bathroom. Reception staff incompetent and rude. The onsen area is good. Dinner and breakfast food quality decent but nothing great.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view
Although the resort is rather old, the surrounding view is still amazing. We had a great time having dinner while watching sunset. The pool wave is another plus point for the kids.
Stayed 1 night in Jun 2018

6/10 Okay

Thomas

Disliked: Room comfort
Air-conditioning system needs a major overhaul!
The lobby was very posh and welcoming but I am afraid the rooms and air-conditioning system needs sprucing up. It was warm and stuffy in the rooms although we turned up the air-conditioning to the max - you wouldn't be able to feel it at all. The food was ok. We stayed at this hotel on our 2nd night at Lake Toya and could easily compare this hotel with the other resort we stayed at on our 1st night. The other resort was excellent in all aspects but unfortunately they did not have rooms for the second night and we opted for this one instead and we were disappointed. Service wise, there was nothing to complain about - they were polite and attended to queries well and they do have good amenities such as a big video arcade for the children and even a big table-tennis room for booking. They also have a big indoor swimming pool with slides. Pity that the rooms and air-conditioning failed them.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
Beautiful lounge & onsen
The common areas are beautiful. The lounge was stunning and so was the view from the onset. The view from the room was great but the rooms are extremely dated. I took the western room, which was on a smoking floor. My clothes and hair reeked of smoke when I woke up. Meal times end really early and it felt like a huge cafeteria.
Stayed 1 night in May 2018

8/10 Good

Murata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax and enjoy
We did enjoyed the 2 days with fireworks at night and felt very relax for the spa.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Splendid lake view, lack of human touch
This hotel has a splendid lake view from its hotel lobby and from its outdoor onsen. Scrumptious breakfast and dinner buffet with good variety of foods. The receptionist staff and the onsen cleaner lady are not that friendly. Its dining place is very particular on their breakfast and dinner hours, make sure you do not go enter the dining hall late, or you have to find your own way to get your food in the winter time. Their staff is too focus on standard operating procedure and lack of human touch. Avoid peak season if you do not want to queue for your food. The room is clean but it looks old now(I can imagine its grandeur in the past though.) Overall, I enjoy its lobby and outdoor onsen most.

8/10 Good

chong, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed one night in Jan. We are lucky being allocated the new renovated room. Thought the room is not big but comfortable and clean. This hotel is not closed to the train station or center, so they have a store at ground. One thing we are appreciated was they provided free shuttle bus from/to Sapporo and the hotel. Super convenient especially in winter season. Spa also very nice especially outdoor spa. But don’t expect too much on dinner buffet. Overall we are happy and enjoy to stay.
Stayed 1 night in Jan 2018

10/10 Excellent

fl, houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view from outdoor Onsen
Hotel has nice decoration, staff is nice, bed is comfortable. I specially like the view from outdoor onsen. The evening performance is wonderful. I only didn’t like the buffet restaurant environment—too many people and too much noise.
Stayed 1 night in Jan 2018

6/10 Okay

Maria

Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ek Song Mervyn

Liked: Room comfort
Everything needs a refurbishment. Service standard seems shallow perhaps we were not Japanese. Buffet Chefs and waiters no smiles. We were told to leave asap after the give time. Could not relax and enjoy our meal.
Stayed 1 night in Dec 2017

4/10 Poor

javier , spore

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty Hotel.
Room was very very dirty not the same as shown on the web site .bed was uncomfortable a very lousy manage hotel with all the tour group dinning at the same time .pet dog are even allow in these hotel. nothing is good for the price you paid. please go else where if you want a quite place .
Stayed 1 night in Oct 2017

8/10 Good

Dennis

Liked: Cleanliness, staff & service, room comfort
Lakeside View
Fantastic lobby and infinity ofuro (public bath) view of Lake Toya! Otherwise a typical large hotel catering to tour groups (enormous dining hall--food not bad for a buffet--and modest rooms--reserve the VIP room for unobstructed view of firework show from the balcony). Although there is a free shuttle bus leaving Sapporo in the morning (contact hotel to reserve a seat), alternative transport will need a little planning (and cost).
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Too many tour groups, old hotel, rooms not maintained properly. The only plus point is the nice view and onsen.
Stayed 2 nights in Sep 2017

10/10 Excellent

MINJUN

Liked: Cleanliness, staff & service, room comfort
excellent hotel
Very satisfied with the hot spring spa with an outdoor area offering a magnificient view out to the toya lake. Buffet dinner was excellent as well. But our twin bed room showed its age with its old furniture and bathroom.
Stayed 1 night in Jul 2017
Response from Jozankei View Hotel on 17 Jul 2017
We would like to express our thanks for choosing us out of the many options available. We are truly grateful and delighted to have received your gracious comments. The staff and I have had the opportunity to read your comments and are truly grateful. Thank you for your encouraging praise. Our staff are revitalized and motivated to provide the best service for our customers. It is our hope to serve you again during your next visit to the area. We would like to thank you from the bottom of our hearts for your visit and your kind comments.

4/10 Poor

Alan

Disliked: Property conditions & facilities, room comfort
The room is dated. Toilet is small and worn out. the tatami bed looks old. Staffs doesn't seem friendly. Carpark is not within the hotel compound but opposite in an open space. Only thing we like are the food spread for dinner and breakfast with nice view of Lake Toya. Theres also a pet area where you got to pay for a 10min play with either cats or dogs at the lobby.
Stayed 1 night in May 2017
Response from Jozankei View Hotel on 17 Jun 2017
Thank you for visiting us on your trip this time. Please allow us to apologise for the unsatisfactory service during your recent visit. Your feedback was brought up during our regular meeting, and we are very appreciative of your frank opinions. Thank you for alerting us to this issue. We regret that we have overlooked this problem, and we will definitely make improvements to our service. We deeply appreciate your comments, and we will be sure to upgrade our service and we hope to be able to serve you again Once again, we deeply apologise for the inconveniences and discomfort caused by our errors.

8/10 Good

Warangkhanang

Liked: Staff & service, property conditions & facilities, room comfort
Hotel with Beautiful view
Reception area and onsen was nice and clean but Guest room and equipment abit tired. Need an upgrade
Response from Jozankei View Hotel on 13 Jun 2017
Thank you for visiting us on your trip this time. Please accept our sincere apologies for the inadequate service experienced during your visit. Your honest observations have helped us gain greater insights regarding the gaps in our service and it is our pleasure to notify you that we will definitely rectify the problem and we hope to welcome you back again. Once again, we are truly sorry for the inconvenience caused by our service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Large hotel with a great onsen
Amazing view from your own room and great onsen with infinity pool. We visited during early May and the room was very stuffy. Staff said the system only operates to blow hot air out, and gave us a table fan and told us to open the full height window to vent. The latter solution wasn't possible as we have small children and our room was on the 10th floor. Dinner/breakfast buffet food quality was ok, but when it was full, be prepared to fight with 300 plus guests for food. Elevators were insufficient and give yourself more time to go anywhere. The fireworks show was nice though as you can watch it literally from your own room.
Response from Jozankei View Hotel on 13 Jun 2017
We would like to express our thanks for choosing us out of the many options available. We would also like to thank you for your quick follow-up and kind comments. It is our pleasure to serve you and we anticipate your next visit. We are honored to be of service to you, and thank you for your positive feedback and patronage.

8/10 Good

Soon, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view of the Lake & Mountain
Public Bath overlooking the lake - beautiful sight. Good variety of food for the dinner and breakfast buffet.
Response from Toya Sunpalace Resort and spa: Kato on 17 Jun 2017
We are truly grateful to you for choosing our place. Furthermore, thank you for your swift reply and gracious praise. Your warm words will serve to be a source of encouragement for all our staff members working hard to provide even better service. We hope that you will visit us again, and we will be delighted to welcome you again. Once again, we would like to thank you for your kind words and for choosing our place.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Chui Wa Alice, Hong Kong

Liked: Staff & service, room comfort
Good service
Much appreciation for their service. My daughter left the camera charger in the room, they kindly delivery it to our next hotel stayed. Water world is great and fun. Breakfast is very good.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible hotel
Hugely disappointed. Hotel is old, and there was a bad smell in the hallway of the guest rooms.!!! LOTS of people, especially at dinner. It was quite a hassle to find and get your food as you have to fight the crowd. Dinner food was cheap stuff, there was not much quality. Receptionist was efficient at check-in, but was very economical with her effort - she did not even give me some essential information personally, let alone make me feel welcome. I did not feel like I was in Japan as usually Japanese people treat their customers with great hospitality. This is supposed to be a 4-star hotel? In my opinion it is 2 stars at most!

8/10 Good

Kendo, Bangkok, Thailand

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is located at Lake Toya, very nice view.

6/10 Okay

Verified traveller

Disliked: Staff & service
Do expect numbers of tour group stay in this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth for the stay!
My room was included buffet breakfast and dinner. Food was great... unbeatable deal!

10/10 Excellent

Jonathan, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning hotel
The lobby of the hotel is absolutely stunning. Every room has a view to Toya lake and the island. The beauty of this place is absolutely overwhelming. The real highlight of this hotel is the onsen, open air hot spring bath with a view to the lake. Worth it. The rooms are ok, nothing out of the ordinary. The food is great. Staff are friendly and even if their English is not perfect they'll always try to be helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Rooms are old and dated, should undergo renovation. Otherwise food, service and cleaniness all good.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Rooms are old and dated, should undergo renovation. Otherwise food, service and cleaniness all good.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

thecla , singapore

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
our lake toya journey
The hotel looked grand and well furnished at the lobby but the cold welcome upon arrival at the reception desk wasn't welcoming. Our deduction is they have bus loads of tourist and they were not keen to smile to any at this rate. The rooms at our wing were rather old and would certainly need a new upgrade otherwise the rest of the hotel facilities ( swimming pool and onsen) were both wonderful. The breakfast area and selection was impressive. My family of 4 have stayed here twice and hopefully if we do come again the next round, the rooms and service will improve. Location was great!

10/10 Excellent

Tay, Singapore

Liked: Cleanliness, staff & service, room comfort
Great Fireworks and Steaks!
Great stay and meals at Lake Toya Sun Palace. Room condition was rather old but it was clean nevertheless. It smelt of cigarette smoke on the first day but improved subsequently. Highlight will be the daily fireworks on the lake which is directly in front of hotel. Will never forget the fireworks finale. Buffet meals were good too especially the beef steaks!

8/10 Good

Jillian, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence lake view and firework

8/10 Good

Peter ST, Singapore

Liked: Staff & service
Good Onsen, great views at lake
Rooms need to have Windows renovated, room was stuffy when we arrived, fortunately helpful and responsive staff brought us portable Aircon set/ humidifier, which saved the day.

8/10 Good

MMM, Hong Kong

Liked: Staff & service, property conditions & facilities
Room with nice lake view but poor & old deco
Fabulous lake view from room but room interior decoration indeed very old, nice onsen facility and breakfast and dinner with good variety of choices
Lake view from room

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Chong, Kuala Lumpur

Liked: Staff & service, room comfort
Nice place to walk around and relax during spring
Relaxing.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Big hotel but food is not so good
Food variety is good at buffet dinner and breakfast

4/10 Poor

William, Hong Kong

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
itinerary #14021404499 problem with check-in
Date: July 13th, 2015 evening (9:15 - 10:30 pm) Incident: Missing room confirmation from hotel side (itin# 14021404499) The front desk missed this booking confirmationon July 13th-14th but received another booking on July 14th-15th (Itin# 14021589102). Initially, the front desk staff mentioned that we could only check-in next day (July 14th). We had to find our only solution for the night stay on July 13th. The front desk and supervisor were very reluctant to help out. They claimed they did not receive Expedia booking. When Expedia resent the confirmation, they were still reluctant to give us 2 rooms. With our persistence and patience to negotiate for close to one hour, they finally gave us 2 rooms with tatami. We had back pain so that we insisted 2 rooms with 2 twin-size beds. Finally, the hotel supervisor gave us 2 rooms with 2 twin beds. However, those rooms might not get cleaned up, but still we had place to sleep. In summary, both supervisor and front desk staff were very inflexible and defended their hotel policy. The front desk staff changed to more flexible and accommodating after 45 minutes of negotiation. If we were not persistent enough, we could have to sleep in our car or at the hotel lobby! It's quite unpleasant experience that we suffered because of missing confirmation from hotel side. William Chan