Hotel Mesra Haiwan Kesayangan di Snowy Mountains

"Terrible experience! The property failed to disclose that rooms were located directly adjacent to a pub with loud live music late into the night. This made the accommodation unsuitable for my family, particularly my children, and forced us to check out early and incur significant additional accommodation costs. Despite raising the issue immediately, no meaningful solution was provided. Think again before you book this property specially with children’s."

"2 Large rooms so there was plenty of space for us. We checked in late and the staff were able to make the check in easy by letting us pickup the keys after hours. Newly renovated so everything was very nice. The floor was not vacuumed properly. I can see layers of dust under the beds. This was the only disappointment."