"This was an unacceptable check-in experience, especially for what they charge per night. O
After a six-hour drive, we arrived around 7–8 PM to find the front desk closed, the property dark, and no staff available. There were no clear after-hours check-in instructions provided in advance—our Expedia confirmation only listed a 4 PM check-in time, with nothing about what to do if arriving later.
We called both the main number and the after-hours line multiple times and received no response. It was cold, raining, and the property is in a remote mountain area with very limited nearby options. Exhausted and unsure what to do, we did not feel comfortable waiting in a dark, empty parking lot with no way to access the room, so we had to find alternative lodging for the night.
The next day, we were told the key had been left in an envelope and that there was a note on the door. That may be their process, but it was not clearly communicated, not visible in the moment, and not a reasonable expectation after a long day of travel in poor conditions. For a property at this price point, check-in should be straightforward, well-lit, and clearly communicated in advance—not dependent on finding a note on a dark door.
To make matters worse, the property has denied a refund, claiming the issue did not occur, and redirected responsibility to Expedia, while Expedia says the property must approve the refund. We are now stuck in the middle despite being unable to access the room we paid for."
"These hotel rooms have not been renovated or re-carpeted since the Bush Administration. There are no mini fridges and only a microwave in the lobby. If it were really cheap it would be kitschy and fun. But it wasn’t much less expensive than the much nicer Sugarloaf Hotel up the bunny hill. The bar was great as was the food - but nowhere to get breakfast before hitting the hill. Very close to the feeder chair, but so are all of the condo’s etc that are available on Air BnB. "
Smalls Falls is located in a welcoming area of East Central Franklin that travellers like for its restaurants. You'll find 5 hotels and other accommodations within a few miles for a convenient home base.
Where is the best place to stay close to Smalls Falls?
Rangeley Lake Resort a Ramada by Wyndham is one of the top choices for your stay based on our traveller data, and this condo offers an indoor pool and free parking. You'll find it 9.1 mi (14.7 km) from Smalls Falls. Another good choice is Sugarloaf Mountain Hotel, located 10.2 mi (16.5 km) away.
How many hotels should I expect to find near Smalls Falls?
Expedia has 5 hotels and other accommodation options a few miles from Smalls Falls.
If I need to cancel the hotel reservation for my stay near Smalls Falls, will I receive a refund?
Yes! The majority of hotel room reservations are fully refundable provided that you cancel before the accommodation's cancellation deadline, which is usually within 24-48 hours of your arrival date. If you booked a non-refundable reservation, it might still be possible to cancel it and be given a refund within 24 hours of your booking. Put your dates in and click on "Search", then use the filter option "fully refundable" to review top deals close to Smalls Falls.