6/10 Okay
louise
Travelled with family and small children
14 Jun 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
On arrival we were asked to pay a £100 per night holding fee in advance, in case we used additional facilities or the mini bar. We explained we would not be using these and we were surprised at the amount as it equated to £400! For our party, as a family we had booked seperately 3 rooms, it was £1300! (It may well be in the small print) however it does make you feel like you are not trusted. The Receptionist was patronising and rude when we queried this and I quote said, "you do not understand! Is it you can't pay or you wont!". Her tone was loud and beyond rude. I will add, I remained polite but was astounded at her response to my query. It spoilt what was to be the start of a special break for a 60th birthday. We then felt uneasy during our stay. I fully understood but find the policy very surprising. If you stay for 14 nights that would be £1400 up front as a holding deposit. This seems a bit extreme and unnecessary. Rather than being in the small print, if this is to remain a policy of the hotel it should be clearly explicit when booking!!!
louise
Stayed 4 nights in Jun 2024