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Reviews of Wink @ Upper Cross Street - Hostel

1 out of 5
Wink @ Upper Cross Street - Hostel
38 Upper Cross St, Singapore

Reviews

8.6

Excellent

Rating 10 - Excellent. 13 out of 26 reviews" "
Rating 8 - Good. 10 out of 26 reviews" "
Rating 6 - Okay. 1 out of 26 reviews" "
Rating 4 - Poor. 1 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

gabor

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy and weird people staying there
Stayed 2 nights in Apr 2024

8/10 Good

Khai Hua

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed a night in the queen pod room for four persons and it was ok...very clean, albeit sparse. There's no other furniture in the room, not even a chair/table so we had to sit on the floor. The amenities were basic. They provided toilet paper, towels and hair/body wash, nothing else. The towels smelled a bit musty/damp. The bed was very creaky and the mattress was very thin, like 2 inches, so you can feel the hard board underneath. You can hear noises throughout the night from the busy traffic and people walking in and out of their rooms, but probably not as noisy as the bed itself lol.. Overall it was an ok stay if you're not sensitive to sound. There are also many dining options nearby and the mrt station is a short stroll away so you can travel anywhere with ease.
Stayed 1 night in Apr 2024
Response from Wink SG Capsule Hostel on 19 Apr 2024
Dear Khai Hua, Thank you for staying at Wink SG and for taking the time to share your experience with us.We are so happy to hear that you enjoyed your stay with us.Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.Please kindly feel free to approach our staff at the reception is always ready to assist you. We apologize for the oversight on the concern that you raised and hope that our product/service does not dampen your stay with us.We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We will convey your feedback with our management.We hope to have the chance to welcome you again!Thank you!Sincerely,Wink SG Capsule Hostel

10/10 Excellent

Shyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good n fine,Myanmar staffs are good n happy in their work by cleaning the rooms n common area,toilets on evry levels,hard working guys,early wakie to prepare breakfast for the guest n very fine breakfast not like in a coffee shop,helpfull guys,they make all the best out of it in the hostel for many to come n check in,c u guys next time.Shalom!,
Stayed 1 night in Apr 2024
Response from Wink SG Capsule Hostel on 19 Apr 2024
Dear Shyan,Thank you for staying at Wink SG.We are so happy that you enjoyed your stay with us!We’re really grateful and appreciate you taking the time to share your experience with us.We will convey your feedback to our management.We hope to have the chance to welcome you again!Thank you!Sincerely,Wink SG Capsule Hostel

10/10 Excellent

mowse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy to find and close to mrt. Staff and facilities were great
Stayed 3 nights in Mar 2024
Response from Wink SG Capsule Hostel on 19 Apr 2024
Dear mowse,Thank you for staying at Wink SG.We are so happy that you enjoyed your stay with us!We’re really grateful and appreciate you taking the time to share your experience with us.We will convey your feedback to our management.We hope to have the chance to welcome you again!Thank you!Sincerely,Wink SG Capsule Hostel

6/10 Okay

Alan

Business traveller
Liked: Cleanliness, property conditions & facilities
It was serve yourself breakfast and wash your own cups, which is fine. Some of the guests are rude and impatient. My son’s bread was not done toasting yet, one of the guest cancel the toasting and put the bread on the table. We were not happy. And after you use cups, the guests were suppose to wash them and put them back on the tray. Some guests just rinse them and put them back on the tray. It was gross. So we wash the cups first before we use them. The room was really clean and the hallway was clean. But the security locks in every floor was kind of exaggerating. I don’t think we would come back.
Stayed 2 nights in Dec 2023
Response from Wink SG Capsule Hostel on 12 Mar 2024
Dear Alan,Thank you for staying at Wink SG and for taking the time to share your experience with us.We are so happy to hear that you enjoyed your stay with us.Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.You may approach our staff at the reception is always ready to assist you. We apologize for the oversight on the concern that you raised and hope that our product/service does not dampen your stay with us.We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We will convey your feedback with our management.We hope to have the chance to welcome you again!Thank you!Sincerely,Wink SG Capsule Hostel

10/10 Excellent

Hideki

Stayed 2 nights in Jan 2024
Response from Wink SG Capsule Hostel on 12 Mar 2024
Dear Hideki ,Thank you for staying at Wink SG.We are so happy that you enjoyed your stay with us!We’re really grateful and appreciate you taking the time to share your experience with us.We will convey your feedback to our management.We hope to have the chance to welcome you again!Thank you!Sincerely,Wink SG Capsule Hostel

8/10 Good

Mary Ann

Stayed 2 nights in Nov 2023

8/10 Good

Ji darm

Stayed 1 night in Nov 2023

10/10 Excellent

seungsu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff service and listen customers’ suggestions
Stayed 1 night in Aug 2023

10/10 Excellent

seungsu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff and allow me early check in when I was tired of night flight journey.
Stayed 1 night in Aug 2023

10/10 Excellent

simon

Stayed 2 nights in Jul 2023

2/10 Terrible

Joselito

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not satisfied
Which is the price it’s not worth I don’t like the room with outside restrooms very hot the walkway I don’t feel comfortable and I walk out to spend another money to find another one to make me comfortable
Stayed 1 night in May 2023

10/10 Excellent

CHUNGHENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
離牛車水地鐵站僅3分鐘路程 對面就是唐城坊 有麥當勞/松發肉骨茶 亞坤等各家知名店家。住宿環境整潔，很適合一人獨旅入住
Stayed 3 nights in Apr 2024

8/10 Good

Koichiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフは非常に親切で優しかったです。 ただ、洗面所トイレもシャワールームも冷蔵庫も共有なので、本当に寝泊まりするだけの場所と言う感じでした。 ちなみに、エレベーターも無いです。 ただ、シンガポールはドミトリールーム形式のホテルが多い中で個室に泊まることが出来たのである程度満足です。 また、チャイナタウン内にあるホテルのため、食事や買い物には一切困りませんでした。 強いて言うなら、大通りに面しているため多少交通の音が聞こえます。 総合的には、スタッフが非常に親切だったこともあり概ね満足です。
Stayed 3 nights in Apr 2024
Response from Wink SG Capsule Hostel on 19 Apr 2024
Dear Koichiro,Thank you for staying at Wink SG.We are so happy that you enjoyed your stay with us!We’re really grateful and appreciate you taking the time to share your experience with us.We will convey your feedback to our management.We hope to have the chance to welcome you again!Thank you!Sincerely,Wink SG Capsule Hostel

8/10 Good

Yee Wing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
我住的層數，只得兩格厠所，而且厠所也是洗澡的地方，所以經常要等
Stayed 3 nights in Jan 2024
Response from Wink SG Capsule Hostel on 19 Apr 2024
Dear Yee Wing, Thank you for staying at Wink SG and for taking the time to share your experience with us.We are so happy to hear that you enjoyed your stay with us.Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.Please kindly feel free to approach our staff at the reception is always ready to assist you. We apologize for the oversight on the concern that you raised and hope that our product/service does not dampen your stay with us.We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We will convey your feedback with our management.We hope to have the chance to welcome you again!Thank you!Sincerely,Wink SG Capsule Hostel

10/10 Excellent

Jaesig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's very clean, kind. Very easy to approach from MRT.
Stayed 1 night in Feb 2024
Response from Wink SG Capsule Hostel on 12 Mar 2024
Dear Jaesig,Thank you for staying at Wink SG.We are so happy that you enjoyed your stay with us!We’re really grateful and appreciate you taking the time to share your experience with us.We will convey your feedback to our management.We hope to have the chance to welcome you again!Thank you!Sincerely,Wink SG Capsule Hostel

10/10 Excellent

ALICE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Wink SG Capsule Hostel on 12 Mar 2024
Dear ALICE,Thank you for staying at Wink SG.We are so happy that you enjoyed your stay with us!We’re really grateful and appreciate you taking the time to share your experience with us.We will convey your feedback to our management.We hope to have the chance to welcome you again!Thank you!Sincerely,Wink SG Capsule Hostel

10/10 Excellent

seungsu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent