4 outdoor pools, open 8:00 AM to 10:00 PM, pool loungers

Reviews of Village Hotel Sentosa by Far East Hospitality

4.5 out of 5
Village Hotel Sentosa by Far East Hospitality
10 Artillery Avenue, #02-01, Sentosa Island, Singapore

Reviews

8.8

Excellent

Rating 10 - Excellent. 399 out of 733 reviews" "
Rating 8 - Good. 234 out of 733 reviews" "
Rating 6 - Okay. 65 out of 733 reviews" "
Rating 4 - Poor. 24 out of 733 reviews" "
Rating 2 - Terrible. 11 out of 733 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kirstie Rebecca Abed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

8/10 Good

Solette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is centrally located near the beaches, monorail and Resort World (Universal Studios, Adventure Cove water park and the Aquarium). The rooms were smaller than I expected from the photos but very functional and thought out. We had a family room which was two connected rooms. Good to have two bathrooms. To be more eco, the hotel should use large pump bottles of shampoo in the rooms rather than small one time use tubes. The pool area is pretty but needs more umbrellas and lounge chairs. Most of the day it has direct sun and there is nowhere to sit by the pool without burning. Movie night was a nice touch.
Stayed 3 nights in Apr 2024

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay with family. Truly loved staying herr
Stayed 2 nights in Apr 2024

10/10 Excellent

Yukun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely recommended this hotel to everyone. Very convenient to everywhere you want go.
Stayed 8 nights in Apr 2024

8/10 Good

neil bryan

Travelled with partner
Liked: Staff & service, amenities
The hotel was a good hotel great facilities, the pool was amazing, staff lovely but the cleanliness of the rooms leave a bit to be desired. The floor was vacuumed maybe once in 8 days and wasnt mopped in all that time.
Stayed 9 nights in Apr 2024

10/10 Excellent

Elfi

Stayed 3 nights in Apr 2024

8/10 Good

Boryana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and super friendly staff, the pools were amazing too. The only things we thought were missing were a communal space for guests or a bar and our room was quite small for a family of 3.
Stayed 9 nights in Apr 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great family rooms
Stayed 4 nights in Apr 2024

10/10 Excellent

HSIAO-WEI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is nice as it is within walking distance to the station. There are many restaurants and 7-11 in front of the hotel exit. Although the front desk service took a while to check in, it was acceptable for me but it considered long time for my child as exceed 15 minutes. The hotel's drinking water system is really convenient and you don't have to worry about the extra cost of buying bottled water in Sentosa. There is a water filtration device (membrane) and we all have our thermos bottles to fill up water. We only book a breakfast in hotel one day while we checked in. My daughter likes the rice noodles very much so she ate two bowls. She loves their swimming pool and river pool. It was a great experience for us. Hopefully we will have a chance to stay again soon.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went there for a staycation for my Son's birthday. Staff is amazing there. We had a great experience in general. Place is clean and convenient Will definitely considering staying again.
Stayed 1 night in Apr 2024

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is lovely, and close to the monorail at Imbiah station, so provides great access to getting on monorail. Staff on front desk are lovely and helpful, and the rooms are very clean. While the pools are wonderful and a real treat looking over the harbour, there was not one day that we did not have to go hunting for towels, as they were never in the towel area. It was always a guessing game as to whether we would be able to have towels for our swim. Also, the signs clearly state the pools being open 7am-8pm, however it appears they are actually open 8am-10pm, which no one took any notice of. It would also be great if the empties from the night before’s pool bar were removed before the morning swimmers arrived. Great hotel to stay at, would recommend and would definitely stay again.
Stayed 6 nights in Apr 2024

8/10 Good

Ting An

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was good, has huge pool area, serve the purpose for the kids. The pool cleanliness can be better.
Stayed 2 nights in Mar 2024

8/10 Good

Stuart

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms on the small side. No wardrobes to hang clothes. Good location. Pool good but needs more sun loungers.
Stayed 6 nights in Mar 2024

10/10 Excellent

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Mar 2024

8/10 Good

Ricardo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service.
Stayed 4 nights in Mar 2024

10/10 Excellent

Marie

Liked: Cleanliness
Fabulous property. Great pools. Close to universal studios- walk to imbiah station and it’s just on the right. Station also start of sensory scape trail. Friendly staff. Set on the beautiful Sentosa island . We had a wonderful stay
Stayed 3 nights in Mar 2024
Response from Zaffry Othman on 4 Apr 2024
Dear Marie,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay at our property and found our amenities, including the pools, to your satisfaction.Your kind words about our friendly staff are greatly appreciated, and we're delighted that you had a wonderful time exploring Sentosa Island. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Adam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay as a family with young kids. Close to all main attractions. The pools were a hit with the kids.
Stayed 3 nights in Mar 2024
Response from Zaffry Othman on 4 Apr 2024
Dear Adam, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Medileen, Redlands

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice getaway if you’re looking for peace and quiet, close to nature and away from the city buzz. This location is awesome! My room had a view of the pool and strait! Sentosa express is just a few steps away too.
Stayed 6 nights in Mar 2024
Response from Zaffry Othman on 4 Apr 2024
Dear Medileen,Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay and found our location to be perfect for a peaceful getaway close to nature. It's wonderful to know that you appreciated the view from your room and found our proximity to Sentosa express convenient. We hope to welcome you back for another relaxing stay soon!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Nicola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were extremely helpful and really friendly and kind to our young children. On arrival after a long flight from the U.K. they had ice creams for us all and balloon swords and flowers for the kids to keep them entertained during check in. The rooms were spotless and the beds were really comfortable. They had put some balloons, cakes and teddies in the rooms For our arrival which was a lovely touch. The hotel is really conveniently located for exploring the beach, city and all that Sentosa has to offer. Overall a fantastic experience.
Stayed 4 nights in Mar 2024
Response from Zaffry Othman on 5 Apr 2024
Dear Nicola,Thank you for taking the time to share your experience with us. We are thrilled to hear that you had such a wonderful stay at our hotel! It brings us great joy to know that our team went above and beyond to make your arrival and check-in experience special, especially for your young children. We're delighted that you found the rooms clean and comfortable, and that the little touches we added enhanced your stay. We genuinely appreciate your kind words and hope to have the pleasure of welcoming you and your family back for another fantastic experience in the future.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Cyrus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Pool was awesome for the kids and the breakfast at the Native Kitchen was amazing. Couldn’t fault a thing. Would recommend.
Stayed 4 nights in Mar 2024
Response from Zaffry Othman on 5 Apr 2024
Dear Cyrus, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

MELANIE, LAS VEGAS

Stayed 2 nights in Mar 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Zaffry Othman on 5 Apr 2024
Dear Joseph, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Rosnidar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The various pools were definitely the highlight. The rooms, although not very spacious, provided enough space for families with kids to move around. Staff at the front desk, at the valet/bellhop counter, and those serving at the restaurant at dinner time were awesome. Kids were each given a coloring word puzzle set to keep them engaged while waiting for food. Food served at dinner was delicious. It would be better if the bathroom door could be locked, and coffee/tea-making amenities be provided in each room instead of making them available near the lift of each floor (our rooms were a long way from the lifts). The breakfast buffet was not worth the price paid. The variety of food offered was very limited. The restaurant at breakfast time was extremely crowded and not all of them were "civilized" enough not to cut queue, push, or "scam" their way to the front by pretending to be with someone there. Crowd control measures were absent as all staff were busy clearing plates. Perhaps more than one row of buffet tables could be strategically laid out to alleviate the issue.
Stayed 1 night in Feb 2024
Response from Zaffry Othman on 4 Apr 2024
Dear Rosnidar,Thank you for sharing your recent experience with us. We're delighted to hear that you enjoyed the highlights of our property, particularly our various pools, and found our staff to be attentive and accommodating. It's wonderful to know that your family felt welcomed and entertained during your stay, especially with the thoughtful gesture of providing coloring word puzzle sets for the kids.Your constructive feedback regarding the bathroom door locks, the placement of coffee/tea-making amenities, and the breakfast buffet is greatly appreciated. We sincerely apologize for any inconvenience you encountered in these aspects of your stay. Rest assured, your comments have been duly noted and will be taken into careful consideration as we continually strive to improve our guests' experience.Once again, thank you for choosing to stay with us and for taking the time to provide us with your valuable feedback. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

VICTOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel with friendly staff.
Stayed 2 nights in Feb 2024
Response from Zaffry Othman on 4 Apr 2024
Dear VICTOR, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

8/10 Good

Cesar

Liked: Staff & service, amenities
I like the proximity to universal studios and attraction in Sentosa island. There is quite a a few things that needs to be improved in the facilities like hot water in the room takes a while to heat up and unfortunately the card for the door entry in my room malfunction and door handle is loosed
Stayed 5 nights in Feb 2024
Response from Zaffry Othman on 4 Mar 2024
Dear Cesar, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our convenient location near Universal Studios and other attractions in Sentosa. We apologize for the inconvenience you experienced with the hot water and door entry card in your room. Rest assured, we take your comments seriously and will address these issues promptly to ensure a more comfortable stay for our guests in the future. We appreciate your valuable input and hope to welcome you back for an even better experience.Yours Sincerely, Zaffry Othman“Where you eat, play and explore like a local”

6/10 Okay

Jenny

Liked: Cleanliness, staff & service
Newly renovated rooms a bit on the smaller side but easy access to the monorail to get around to Resorts World and Sentosa
Stayed 3 nights in Feb 2024
Response from Zaffry Othman on 4 Mar 2024
Dear Jenny, Thank you for taking the time to share your feedback with us. We regret to hear that the size of the family room did not meet your expectations. On the other hand, we appreciate your kind words about our convenient location, and the ease of access to attractions in Sentosa. We hope to have the opportunity to host you again in the near future. Yours Sincerely, Zaffry Othman“Where you eat, play and explore like a local”

8/10 Good

Alan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good and extremely quiet but close to everything
Stayed 5 nights in Feb 2024
Response from Zaffry Othman on 18 Mar 2024
Dear Alan, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

6/10 Okay

Chloe

Liked: Cleanliness, staff & service
The property is stunning, pools are an absolute stand out! This property has the pool of a W hotel, but the in-room amenities of an Ibis. There literally isn't even coffee or tea in the room, you have to go to the lifts which can often be quite a trek from your room. Rooms aren't as small as expected from other reviews, it is kind of weird that your bathroom is split in two and your room entrance is like walking through half the bathroom. The luggage space is not big enough for std size luggage if you need to open it - not practical. In saying all of tis, I would aboslutely stay here again because of the location and pools. My kid would LOVE it and we are planning another trip due to that ... but its just me and my kid. If I was a family there's no way you could convince me the "family rooms" would be anywhere near big enough to accomodate multiple adults and kids - you'd go insane for anything more than 2 nights.
Stayed 1 night in Jan 2024
Response from Zaffry Othman on 18 Mar 2024
Dear Chloe,Thank you very much for your thoughtful feedback. We're delighted to hear that you found our property stunning and enjoyed our standout pools. We appreciate your constructive comments regarding in-room amenities and layout, as well as your observations about luggage space.We're thrilled that you're considering another stay with us, especially for the enjoyment of your child. Rest assured, we'll take your valuable feedback into consideration to enhance the experience for all our guests.Looking forward to welcoming you and your family back soon!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

6/10 Okay

Richard

Stayed 3 nights in Jan 2024
Response from Zaffry Othman on 21 Mar 2024
Dear Richard, Thank you for taking the time to rate your stay experience. We look forward to welcome you back to our Village in the near future for an improved stay.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Zaffry Othman on 25 Apr 2024
Dear Mauricio, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good rating review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Mchale, kent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Family Had fun and enjoy our stay in the resort. It was wonderful experience.
Stayed 3 nights in Jan 2024
Response from Zaffry Othman on 14 Feb 2024
Dear Mchale,Thank you for taking the time to share your experience with us.We are thrilled to hear that you and your family had a fantastic time at our hotel and that it provided you with a wonderful experience. Your satisfaction is our utmost priority, and we hope to have the pleasure of welcoming you back to our Village soon for another memorable stay.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Beautiful relaxing hotel. We enjoyed our stay.
Stayed 2 nights in Jan 2024
Response from Zaffry Othman on 26 Feb 2024
Dear Vincent, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

8/10 Good

Graziano

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The general facilities and pool deck in particular.
Stayed 8 nights in Jan 2024
Response from Zaffry Othman on 21 Feb 2024
Dear Graziano, Thank you for taking the time to share your recent experience with us. It is always a great pleasure to read that our guests have enjoyed their stay with us. We look forward to welcoming you back at our Village!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Zaffry Othman on 26 Feb 2024
Dear Traveler, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Lana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was better than expected. The resort is in a central Sentosa location close to the beach, Sentosa express and resort world. The staff were welcoming and helpful with queries. The facilities were fantastically clean, and modern. The swimming pool was great especially at the end of the day. We would stay again
Stayed 4 nights in Jan 2024
Response from Zaffry Othman on 15 Feb 2024
Dear Lana,Thank you for taking the time to share your wonderful experience with us. We are happy to hear that your stay exceeded expectations, and that our central location, attentive staff, and clean, modern facilities contributed to your enjoyment. We are especially pleased to hear that you enjoyed the swimming pool and found it to be a great way to unwind at the end of the day.Once again, thank you for choosing us, and we look forward to the opportunity of hosting you again.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

8/10 Good

Andrei

Travelled with family
Liked: Staff & service, property conditions & facilities
Quiet, nice environment, trees everywhere,accesibility is ok near the trains. the only problem is the food in the hotel which we didnt like. no restaurants nearby except in sentosa that closes early..
Stayed 4 nights in Jan 2024
Response from Zaffry Othman on 21 Feb 2024
Dear Andrei,Thank you for taking the time to share your feedback with us. We sincerely apologize for falling short in some aspects of your stay, particularly in the availability of food options. We will explore ways to provide more dining options for our guests. Nonetheless, we are happy to hear that you did enjoy the stay and appreciated the serene environment and our convenient location. We hope to have the opportunity to welcome you back for a more enjoyable experience.Yours Sincerely, Zaffry Othman“Where you eat, play and explore like a local”

10/10 Excellent

Vladimir, brooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect.
Stayed 3 nights in Jan 2024
Response from Zaffry Othman on 21 Feb 2024
Dear Vladimir, Thank you for taking the time to share your recent experience with us. It is always a great pleasure to read a good review and that you have enjoyed your stay with us. We look forward to welcoming you back at our Village!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

8/10 Good

Sophea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We loved the swimming pool and the in room water filtration system for drinking, however the rooms were so small. We struggled to fit our luggages and to move around the rooms. Good location.
Stayed 4 nights in Jan 2024
Response from Zaffry Othman on 15 Feb 2024
Dear Sophea,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our swimming pool and appreciated the convenience of the in-room Hyflux water tap. Your comments about the room size are duly noted, and we apologize for any inconvenience caused. We continuously strive to enhance our guests' experiences, and your input is invaluable in helping us make improvements. We're pleased you found our location favorable, and we hope to have the opportunity to welcome you back in the future.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was great and was easy to connect with transit. So much to see and do on the island. If ever back will forsure stay there.
Stayed 2 nights in Jan 2024
Response from Zaffry Othman on 15 Feb 2024
Dear James,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay and found our location convenient. It's wonderful to know that you got to explore the many attractions on the island. We appreciate your kind words on the return visit and cannot wait to host you again at our Village!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

8/10 Good

Jen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, beautiful and the staff are warm and attentive. The pool is fabulous and it’s a great option for families but equally good for other groups. Great location to explore the area, close to the Sentosa Express to get around the island and it also to gets you into the city. The only downsides are the restaurant is a bit limited and there is no lounge or bar for relaxing in so you have to go to bars or restaurants elsewhere.
Stayed 3 nights in Jan 2024
Response from Zaffry Othman on 15 Feb 2024
Dear Jen,Thank you immensely for sharing your thoughtful feedback about your recent stay at our hotel. We are truly delighted to hear that you found our property to be clean, and our staff warm and attentive. It's wonderful to know that you enjoyed our fabulous pools and found our location convenient too. We appreciate your feedback regarding the dining options and the absence of a lounge or bar area. Rest assured, we value your feedback greatly, and we will certainly take it into consideration as we continuously strive to enhance our guests' experience.Once again, we thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

8/10 Good

SUNGYON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Zaffry Othman on 27 Feb 2024
Dear SUNGYON, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

8/10 Good

purevjav

Travelled with family
Stayed 1 night in Jan 2024
Response from Zaffry Othman on 21 Feb 2024
Dear purevjav,Thank you for taking the time to share with us your delightful experience. It is always a great pleasure to receive a good review and that you have enjoyed your stay with us. We look forward to welcome you in the near future and in the meantime, do take care!Yours Sincerely, Zaffry Othman“Where you eat, play and explore like a local”

10/10 Excellent

Noemi, Orlando

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel located on Sentosa Island. Has a lot of activities including universal studios. Love the beach area as well.
Stayed 3 nights in Jan 2024
Response from Zaffry Othman on 21 Feb 2024
Dear Noemi,Thank you for your fantastic feedback! We are delighted to hear that you had an enjoyable stay with us, and we appreciate your kind words about our convenient location to the attractions and beaches in Sentosa. We look forward to welcoming you back to our Village for another wonderful stay!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Seow Chen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Zaffry Othman on 27 Feb 2024
Dear Seow Chen, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Chanthanome Nikki, Springfield Lakes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience location with walking distance to the monorail, beach, Vivo city and buses. We also love the pool areas.
Stayed 2 nights in Dec 2023
Response from Zaffry Othman on 21 Feb 2024
Dear Chanthanome Nikki,Thank you for your fantastic feedback! We are delighted to hear that you had an enjoyable stay with us, and we appreciate your kind words about our pool facilities and convenient location.We look forward to welcoming you back to our Village for another wonderful stay!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Lisa Dejanelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
What a lovely hotel, great location right near universal studios, such friendly staffs. We felt welcomed right away from check in til out. I would stay here again!
Stayed 4 nights in Dec 2023

8/10 Good

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like most of the things at this hotel except for the shuttle service at Vivo City. The instruction was not clear and there was no sign leading us to this location. The shuttle driver was kind of rude. No help with our luggage. The shuttle bus needs to be more handicapped friendly.
Stayed 2 nights in Dec 2023
Response from Zaffry Othman on 29 Jan 2024
Dear Jennifer,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed most aspects of your stay at our hotel.We sincerely apologize for the inconvenience you experienced with our shuttle service to Vivo City. Your comments about the clarity of instructions, signage, and the demeanor of our shuttle driver are duly noted. We will address these issues with our team to ensure a smoother and more pleasant experience for all our guests.Additionally, we appreciate your suggestion regarding the accessibility of our shuttle bus for individuals with disabilities. We will certainly take this into consideration as we strive to improve our services to accommodate the needs of all our guests.Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Yours Sincerely, Zaffry Othman“Where you eat, play and explore like a local”

10/10 Excellent

Palitha

Stayed 2 nights in Dec 2023
Response from Zaffry Othman on 21 Feb 2024
Dear Palitha, Thank you for taking the time to share with us your delightful experience. It is always a great pleasure to receive a good review and know that you have enjoyed your stay with us. We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Day Staycation with Village Hotel Sentosa
Very pleasant experience on hotel reception during check in. He was able to cater to our family needs for additional requests. The room we stayed in was very spacious for my 2.5Yr old boy to run around :) Room was very clean and the housekeeping staff provided kids size bath robes and stuffs. We like the pool a lot and visited twice in our one-day staycation. Got free parking for me and there was free sentosa monorail QR available for us to go to VivoCity just outside Sentosa island.
Stayed 1 night in Dec 2023