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Free WiFi
Room Amenity
Free WiFi
Free WiFi

Guest reviews

3.7/5 Good
163 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business Services
  • Bar
  • Housekeeping
  • 24/7 Front Desk


Explore the area

AirportSingapore (SIN-Changi)4 min drive
Popular LocationSingapore Expo7 min drive
Popular LocationEast Coast Park7 min drive
Popular LocationSingapore National Stadium23 min drive

Choose dates to view prices

  • 1 Bed Nap Room, Arrival Hall

    Room amenities

    • 43 sq m
    • Sleeps 1
    More details1 Bed Nap Room, Arrival Hall
  • Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall

    Room amenities

    • 8 sq m
    • Sleeps 2
    More detailsDouble Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall
  • 1 Bed Nap Room, Arrival Hall, 10 00 to 18 00

    Room amenities

    • 4 sq m
    • Sleeps 1
    More details1 Bed Nap Room, Arrival Hall, 10 00 to 18 00
  • Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall, 10 00-18 00

    Room amenities

    • 8 sq m
    • Sleeps 2
    More detailsDouble Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall, 10 00-18 00

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area


Located in Singapore, The Haven by JetQuay is connected to the airport. Marina Bay Sands Skypark and Sultan Mosque are notable landmarks, and some of the area's activities can be experienced at Tanah Merah Ferry Terminal and Downtown East. Check out an event or a game at Singapore Indoor Stadium, and consider making time for Singapore Flyer, a top attraction not to be missed.

Visit our Singapore travel guide
Popular Location

What's nearby

  • Singapore Expo - 7 min drive
  • East Coast Park - 7 min drive
  • Singapore Flyer - 18 min drive
  • Mustafa Centre - 18 min drive
  • Singapore National Stadium - 23 min drive

Getting around

  • Changi Airport Station - 1 min walk
  • JB Sentral - 34 min drive
  • Singapore (SIN-Changi) - 4 min drive


  • Where to eat
  • Lounge – Restaurant with a bar offering international cuisine. Serves breakfast, lunch, dinner and light fare daily. Open 24 hours. Kids' menu available.

About this property

The Haven by JetQuay

Hotel connected to the airport in Singapore with bar/lounge
This smoke-free hotel features a bar/lounge, a snack bar/deli and a 24-hour business centre. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services and a 24-hour front desk. All 18 rooms offer free WiFi, living rooms and LED TVs with cable channels. Guests will also find rainfall showerheads, free bottled water and hairdryers. Private bathrooms are not en suite.
The Haven by JetQuay offers 18 forms of air-conditioned accommodation with complimentary bottles of water and complimentary slippers. This accommodation offers separate living rooms. LED televisions come with cable channels.

Rooms have detached private bathrooms. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Singapore hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • 1 bar
  • Coffee/tea in a common area

Family friendly

  • Separate living room
  • Snack bar/deli


  • Free newspapers in reception
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping

Languages spoken

  • Chinese
  • English
  • Filipino
  • Indonesian
  • Malay

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms


  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)


  • Smoke-free property
  • TV in reception

Room amenities


  • Air conditioning


  • Bathroom (detached)
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower


  • TV channels
  • LED TV

Food and drink

  • Free bottled water


  • Separate living room
  • Slippers



Check-in time starts at 3:00 PM
Minimum check-in age - 18


Check-out before noon
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property is located on Level 1, Terminal 3 Arrival Hall. Guests arriving on an inbound flight or in transit must clear baggage claim and pass through immigration control before proceeding to the lounge. <br /><br />To reach the property from Terminal 1 or 2, guests should board the free skytrain located in the public area of the departure hall to Terminal 3. Or, guests can walk from Terminal 2 to Terminal 3 via the mezzanine-level bridge above the MRT station. <br /><br />

Access methods

Staffed front desk


Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

American ExpressJCB InternationalMastercardVisa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No on-site parking is available.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Frequently asked questions

Can I cancel my reservation for free at The Haven by JetQuay and receive a full refund?
Yes, The Haven by JetQuay offers free cancellation on select room rates, because flexibility matters! Please refer to The Haven by JetQuay cancellation policy on our site for more details about any exclusions or requirements.
Is this hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this property?
This property doesn't offer parking.
What time is check-in at The Haven by JetQuay?
Check-in begins at 3:00 PM.
What time is check-out at The Haven by JetQuay?
Checkout is at noon.
Where is this hotel located?
Situated in Singapore, this hotel is within 6 miles (10 km) of Changi Business Park, Singapore Expo and East Coast Park. Tanah Merah Ferry Terminal and Downtown East are also within 6 miles (10 km). Changi Airport Station is only a 1-minute walk.

Guest reviews

Overall score and ratings for The Haven by JetQuay

5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition


  • Disliked: Cleanliness, staff & service, property conditions & facilities

I never checked in the hotel because I traveled from Malaysia and was not allowed to enter the Cory, but either Orbitz (Expedia) or the hotel was willing to help me with the cancellation. The hotel stated that I booked through the agent and should contact the agent to contact them, then when I contact the agent, the agent stated that it’s up to the hotel to issue a refund or not, they don’t talk to each other, they just keep telling me (customer) to talk to the other party. As ridiculous as this sounds, do NOT book with Orbitz going forward, because while they are charging you a booking fee, they are NOT your agent, therefore not going to act on your behalf...

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick pitstop

Great little resting place and very convenient to everything you need..Will be sure to use again.

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Located in Terminal 3 which makes it super convenient for early morning flights. Staff are friendly and helpful.

Stayed 1 night in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities

Got some good rest. Bed comfy enough even if only a twin size. They had white noise machines in the hallways which helped to keep it quiet. If you are a light sleeper and get a bad neighbour could be dodgy, as I could hear my neighbour clearly as she coughed (not an issue as I was already awake). Doubt it would be an issue as these aren’t really rooms for partying so much as sleeping. But there are TVs. The staff were friendly and made me at ease and were super helpful. There were morning snacks: cereal, toast, fruit, coffee, tea. Lounge was quiet and comfy. Overall quite clean. It’s not easy to find and you do have to go through customs, show your passport. Wasn’t a big deal as there was no line and security was at individual gates anyway. Overall, not bad value for a decent rest! Cheaper than a hotel and you don’t have to go outside.

Stayed 1 night in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal stopover accommodation if transiting through Singapore Airport. Felt nicely rejuvenated after a shower & a few hours sleep for my onward flight.

Stayed 1 night in Feb 2020