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Rating 10 - Excellent. 581 out of 1002 reviews" "
10 - Excellent
581
Rating 8 - Good. 295 out of 1002 reviews" "
8 - Good
295
Rating 6 - Okay. 80 out of 1002 reviews" "
6 - Okay
80
Rating 4 - Poor. 33 out of 1002 reviews" "
4 - Poor
33
Rating 2 - Terrible. 13 out of 1002 reviews" "
2 - Terrible
13
9.0/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Roneel
Travelled with family, Travelled with family and small children
Travelled with family, Travelled with family and small children
10 Apr 2024
Liked: Cleanliness, staff & service, amenities
Staff with smile all times service 😀 was made easy. Reception counter need to improve services faster to enter room easier and early. Everywhere crowed in star hotel can see 👀
The place is what you expect from a vacation resort. Did not disappoint. Location great, different walk paths for evening strolls, taxi is cheap to get you too tourist stuff or shopping. There’s a cable car network right outside the hotel.
Breakfast buffet has so much food, you’d think you were in Las Vegas buffet inside a casino.
Great sea front property. Large pool w adult only area was great. Chairs, umbrelllas and towels provided. Great pool bar w chair service. Excellent buffet breakfast and room service. Bubble bar was our go to spot for a drink. Always friendly service. Shangri-la is a great brand!
The resort itself is beautiful....they have a fun team which run activities during the day so plenty to do, but the hotel only accepts cards as payments, there should be an option for both cash and cards.....cleaning of the rooms doesnt start till after 10am so if you want your room cleaned earlier be sure to book......
The facilities are awesome and they are superbly kid friendly. The truly good above and beyond with their kid friendly approach.
Notwithstanding that, the staff really took care of us. We have a special needs kid and the staff rallied around us to make our stay amazing. We will definitely return.
A special call out to the following staff that went the extra mile.
Theenair
Kumar
Rebecca
Alina
Micah the front desk girl was amazing she was Very friendly n professional. Zahar lifeguard was very helpful n friendly. All the staff were very professional. Beyond excellent service. Will definitely return
Well set-up property for a few days of relaxation. Note there aren't many quality dining options outside of the resort and it can cost a bit in taxis to get off Sentosa, but the restaurants around the resort were good quality and the resort is well set up for kids which was our main reason for staying there and breaking up the trip between Australia and Europe.
Overall great family hotel even though its old. Good breakfast spread, check out at 12pm, room service requests attended promptly and more. Music from the nearby clubs/bars play until 12am and can be a bit loud if you are a light sleeper.
Family friendly resort with many kid friendly amenities and activities. The breakfast buffet is top notch full with all type of foods you can imagine. The pool is perfect for all ages, and the private beach lagoon is to die for. The location of the resort is unique and make you wanna stay there for more and more.
Great and helpful staff with a lovely pool. Room we stayed in was a bit dated but the balcony overlooking the harbour was lovely, but need to keep the door closers when not out there due to monkeys and bugs. Only minus is the beach. It was just not inviting for swimming, but the pool made up for it.
Nina
Stayed 3 nights in Sep 2023
6/10 Okay
Tzu-yu
Travelled with family and small children, Travelled with group
8 Oct 2023
Liked: Amenities
Very old & humid hotel. Not very smart staff. Great buffet & pool.
This is perhaps one of the oldest hotels I have stayed in and it's the worst Shangri La. Don't know why the reviews are so good. The food was bland, the staff were slow, the room amenities were subpar and it was really expensive. Won't be staying here ever again.
Verified traveller
Stayed 7 nights in Sep 2023
6/10 Okay
Matthew
Travelled with family
11 Sept 2023
Liked: Cleanliness, staff & service
Nice stay but with some issues
To be honest the stay was quite nice, the hotel now has seen better days to be sure... the decor is dated and bed was i am sorry to say quite uncomfortable. This was slightly of made up for by the attitude of the staff, some real gems in this resort and should be valued. The QR code system for ordering is not working too well, sometimes it goes through some times not.
However money has to be spent to keep it relevant and up to date. We will not return until this has been done i am afraid.
Matthew
Stayed 2 nights in Sep 2023
4/10 Poor
Travis
Travelled with family and small children
8 Sept 2023
Liked: Cleanliness
Disliked: Staff & service
Whilst the staff were very pleasant the management made some poor decisions.
Trades people working overnight outside our room making noise on 3 nights. Door to room had no sound protection so we were woken and disrupted for several hours on two nights until 2 am and had to make several calls to get the works stopped
After complaining received a budget bottle of wine and some chocolates but for $800 SGD a night this was a poor response - suggest offering a complementary spa session for a tired guest or even some reimbursement
Bathroom for a disabled person with inadequate drainage, which meant water drains over the wider bathroom floor making it a safety issue for kids or anyone else walking into the bathroom unless towels are piled at the edge of the shower to stop the spreading water
The floors throughout are hard concrete with a wood-like (manufactured) surface providing no sound deadening; so every noise in the corridors is audible to guests in their rooms
Facilities are well maintained and the staff generally really friendly and made kids feel very welcome but it’s old and tired hotel compared to other options at Sentosa