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Reviews of Pan Pacific Serviced Suites Orchard, Singapore

5 out of 5
Pan Pacific Serviced Suites Orchard, Singapore
96 Somerset Road, Singapore

Reviews

9.4

Exceptional

Rating 10 - Excellent. 55 out of 73 reviews" "
Rating 8 - Good. 10 out of 73 reviews" "
Rating 6 - Okay. 7 out of 73 reviews" "
Rating 4 - Poor. 1 out of 73 reviews" "
Rating 2 - Terrible. 0 out of 73 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Tsz Kwan Phoebe

Liked: Cleanliness, amenities, property conditions & facilities
A great location which is easily assessible to public transport and shops. Supporting staffs are very nice, but sorry to say that staffs in the reception are cold and not very helpful.
Stayed 7 nights in Feb 2024
Response from Alan Kenyon on 7 Mar 2024
Dear Phoebe,Thank you for taking the time to share this review with us. Kindly rest assured that your feedback and experience will be shared with the respective department where the necessary improvements to our service standards will be made. Looking forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore.Sincerely YoursAlan KenyonDirector of Operations

8/10 Good

Andrew

Stayed 14 nights in Oct 2022

10/10 Excellent

Soo Thiam

Stayed 15 nights in Jun 2022
Response from Alan Kenyon on 18 Jul 2022
Dear Soo Thiam, Thank you for your perfect rating and we look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore in the near future. Stay Safe and Keep Healthy Alan Kenyon Director of Operations

10/10 Excellent

David

Stayed 12 nights in May 2022
Response from Alan Kenyon on 24 May 2022
Dear David, Thank you for your perfect rating and we look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 12 nights in Jun 2020
Response from Alan Kenyon on 20 Jul 2020
Thank you for your wonderful rating. Looking forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations

6/10 Okay

DARREN

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Room condition is old.
Stayed 12 nights in Jan 2020
Response from Alan Kenyon on 29 Jan 2020
Dear Darren, Thank you for your kind feedback. The property is in its 11 years and have plan to refurbish all the apartments in 2020. We hope we can welcome you back once the transformation is completed.

8/10 Good

Bev

Liked: Cleanliness, staff & service, room comfort
Perfect location
We stayed here for 8 nights. We have been to Singapore a number of times but this is the first time staying at Pan pacific Serviced Suites, Orchard. The location for us was perfect. We were close to restaurants and shops and close proximity to Raffles etc. We booked a one bedroom executive Suite. The room was comfortable and had everything we needed. It is great to have a washing machine and dryer. The suite is looking a little tired but still comfortable nonetheless. The staff were friendly and helpful. We will certainly stay here again.
Stayed 6 nights in Dec 2019
Response from Alan Kenyon on 29 Jan 2020
Dear Ben, Thank you for your kind review. We look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore in the near future.

10/10 Excellent

Mr.Black, Fort Washington, MD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is quite great! The hotel is located in one of the best spots, close to tons of shopping and eateries. The transit system is next door, so navigating is quite simple.
Stayed 6 nights in Oct 2019
Response from Alan Kenyon on 31 Oct 2019
Dear Mr. Black, Thank you for your perfect rating. We look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities, room comfort
Definitely worth a stay
Stay was fantastic, great room and breakfast was excellent. Only minor grumble was room cleaning was very average and the wet bath mat was folded and put back for reuse when I had left them out to be replaced but that didn’t detract from our stay.
Stayed 11 nights in Sep 2019
Response from Alan on 1 Oct 2019
Dear Paul, Many thanks for your kind and generous review. We have highlighted your comment to our housekeeping department. We hope to see you back in Pan Pacific Serviced Suites Orchard, Singapore soon. Alan Kenyon Director of Operations

6/10 Okay

S.G, Houston

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The breakfast is of low quality to say the least. The lack of western breakfast portions is non-existent. I understand this SE Asia, but essentially every hotel on orchard road DOES have western breakfast portions in the mornings.
Stayed 6 nights in Sep 2019
Response from Alan on 1 Oct 2019
Dear S.G, Thank you for your candid review and will share your feedback with our department in charge. We look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for transport network, places to eat and drink, and in the heart of orchard street. Amenities were good, room was excellent, although breakfast was a bit poor. Overall very good, would go back.
Stayed 6 nights in Sep 2019
Response from Alan Kenyon on 30 Sept 2019
Thank you for your candid feedback. Looking forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore Alan Kenyon Director of Operations

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast ever! Straight to the point menu always start the day right. As thats one decision making down . Thank you! Jeep it up!
Stayed 9 nights in Aug 2019
Response from Alan Kenyon on 25 Sept 2019
Thank you for your positive comments and trust you have a enjoyable stay with us. We look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Warmest regard, Alan Kenyon Director of Operations

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High standard apart hotel
Great location next to Somerset MRT, all staff really helpful, very comfortable and everything I needed for a 6 night stay. Only think to watch out for is the free breakfast and room service is not provided on Sundays and public holidays, my trip coincided with 2 public holidays, lots of options nearby and obviously you can do your own in the Kitchenette.
Stayed 6 nights in Aug 2019
Response from Alan on 20 Aug 2019
Dear James, Thank you for the great review! We are glad that you enjoyed your stay and hope to see you again very soon. Warmest regards, Alan Kenyon Director of Operations

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Could be better
Generally everything was ok. The bathroom especially the shower cubicle are quite small. The bed was incredibly hard. The washer dryer broke on Friday although maintenance attended Saturday morning a new machine could not be sourced until Saturday evening. Unfortunately the replacement machine also did not work. We checked out on the Monday the washing machine situation had still not be rectified. No mention of this when we checked out.
Stayed 7 nights in Jul 2019
Response from Alan Kenyon on 7 Aug 2019
Thank you for giving us your candid feedback. Our apologies for your disappointing experience. We will continue to work hard to deliver the quality and services to you and all our guests. Looking forward in welcoming you back to a better memorable stay experience in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Jun 2019
Response from Alan Kenyon on 7 Aug 2019
We are delighted to receive your prefect score. Looking forward in welcoming back to Pan Pacific Serviced Suites Orchard, Singapore in the near future. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jun 2019
Response from Andrew Yee on 4 Jul 2019
Thank you for your feeback. Andrew Yee General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019
Response from Andrew Yee on 4 Jul 2019
Thank you for your positive feedback. Andrew Yee General Manager

6/10 Okay

JILL

Disliked: Property conditions & facilities
Quiet. Good location. But rooms are dark and need to be remodeled.
Stayed 7 nights in May 2019
Response from Andrew Yee on 12 Jun 2019
thank you for your feedback. We will be embarking on a refurbishment program from November onwards. Your feedback on the rooms interior will certainly be taken into consideration.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
I stayed there for business for 2 weeks. Place is located very central and only a minute walk from Somerset MRT station.
Stayed 11 nights in Apr 2019
Response from AndrewYee on 6 May 2019
Thank you for your feedback. We are glad you had a great stay and look forward to seeing you again very soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location for our Singapore holiday. Next to MRT, shops, restaurants and attractions. The Executive Suite was ideal for our needs. The pool and hydrotherapy suite were much used by ourselves. Breakfasts are of a high standard and the staff were outstanding. Highly recommended.
Stayed 8 nights in Apr 2019
Response from Andrew Yee on 6 May 2019
Dear Guest, Thank you for the great review of our serviced suites! Our location as you had rightly pointed out is one of the top favourites among our residents. We are glad that you enjoyed your stay and hope to see you again very soon. Warmest regards Andrew Yee General Manager

10/10 Excellent

Verified traveller

Stayed 7 nights in Apr 2019
Response from Andrew Yee on 2 May 2019
Thank you for your feedback. We are glad of your positive experience staying in our serviced suites. We look forward to seeing you again very soon. Andrew Yee General Manager

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at the Orchard road. 10-15 minutes by taxi to all places worth visiting. Very nice setup - kitchen is fully equipped with all you might need. Great personnel - caring and attentive. The only thing which was not right is a leaking kitchen water tap - but it did not spoil anything.
Stayed 6 nights in Apr 2019
Response from Andrew Yee on 2 May 2019
Thank you for your great feedback on our serviced suites ! We are glad you had a pleasant stay and look forward to seeing you again very soon. Warmest regards Andrew Yee General Manager

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our king serviced suite was fabulous for a weeks stay. The property had a perfect central location, close to shops, transport and places of interest. Breakfast had an array of great choices and staff were very friendly and helpful. Eggs cooked to your order! Rooms were spotless and serviced everyday except Sunday as per description. Complementary room snacks and plenty of bottled water provided daily. Laundry facilities included in room or dry cleaning at a fee. Amenities were fabulous - pool in a shady spot was so refreshing, pool towels provided, steam room, gym, Jacuzzi tubs, separate lounge area upstairs to relax, read, complete with computers and massage chairs. Free tea and coffee 24/7. Highly recommend this property!
Stayed 6 nights in Mar 2019
Response from AndrewYee on 18 Mar 2019
Dear Sandra, Thank you for the great review of our serviced suites! We appreciate your detailed desciption of our facilities, amenities and recognition of our staff. Thank you for your recommendation. Warmest regards Andrew Yee General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2019
Response from Andrew Yee on 9 Apr 2019
Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like their high interests on meeting all your needs and make your stay convenient and pleasant.
Stayed 9 nights in Jan 2019
Response from Andrew on 11 Feb 2019
Dear Guest, Thank you for the compliments! We are glad that you enjoyed your stay and hope to see you again very soon. Warmest regards Andrew Yee General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Cafeteria closed on Sunday morning, no explanation
Room needs to be updated, the ceiling tiles were worn out and some part was broken. The room was spacious compared to other hotels in Singapore. It is suitable for long term stays (over 2 weeks) as it is serviced residence. During my stay, the service came twice a week and changed the bed sheets at that time. The room I booked priced in for breakfast but on Sunday the cafeteria was closed and no one at the front was available to explain why the cafeteria was closed so I had to run outside to get breakfast before going off to my next meeting. This was not expected and caused some disruptions during my stay here. The pool was decent and hardly anyone used it. The gym was adequately stocked.
Stayed 9 nights in Jan 2019
Response from Andrew Yee on 7 Feb 2019
Thank you for your feedback. We are sorry it caused some disruption during your stay. Breakfast is complimentary for all in-house residents and we do not serve breakfast on Sundays and Public Holidays. This is mentioned in all the booking platforms, and also on checkin and in the key card folder. We are thankful for your feedback and will continue to inform our Front Office to make this known again for all arriving residents.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2019
Response from Andrew Yee on 23 Jan 2019
Thank you for your great review of our serviced suites. We appreciate your feedback and hope to see you again soon. Andrew Yee General Manager

10/10 Excellent

Bays, California, US

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff is really nice. Clean, comfortable, and convenience. I have no complaint. Will stay there again.
Stayed 9 nights in Dec 2018
Response from Andrew on 3 Jan 2019
Thank you for your great review of our serviced suites. We appreciate your compliments of our staff. Warmest regards Andrew Yee General Manager

6/10 Okay

min

Travelled with family, Business traveller
It’s little different in terms of the picture on the web site.
Stayed 8 nights in Dec 2018
Response from Andrew on 5 Jan 2019
Dear min Thank you for taking the time to share your feedback. We want to assure you in no way will we mis-represent our pictures. If there were any errors, we certainly would correct them. We hope you will consider to stay with us again. Warmest regards Andrew Yee General Manager

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for a visit to Singapore
First visit to Singapore. This location was perfect. There is shopping and dining that are very convenient, literally connected to hotel. Lucy was very friendly and provided excellent customer service.
Stayed 9 nights in Nov 2018
Response from Andrew Yee on 29 Nov 2018
We are glad your first visit to Singapore is positive. And so is your stay with us. Thank you for your feedback and compliments of our staff Lucy. Warmest regards Andrew Yee General Manager

8/10 Good

Veronica

All is well except that there’s not enough hot water for the bath.
Stayed 8 nights in Nov 2018
Response from Andrew Yee on 29 Nov 2018
Dear Veronica, Thank you for the great review of our serviced suites! We noted your comments and will see how we can improve on this. All our apartments are equipped with individual hot water storage tanks and the heater switch must be switched on about 30 minutes before use. We appreciate your feedback and am glad that you enjoyed your stay and hope to see you again very soon. Warmest regards Andrew Yee General Manager

10/10 Excellent

Jagz, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location being along Orchard Road, a few minutes to the Metro and rooms, service and staff
Stayed 8 nights in Oct 2018
Response from Andrew Yee on 7 Nov 2018
Dear Jagz Thank you for the great review of our serviced suites. We are glad that you enjoyed your stay and hope to see you again very soon. Warmest regards Andrew Yee General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of the property is perfect in terms of shopping, eateries and other entertainment. The hotel is very nice and the the breakfast option is a nice addition. The appliances such as the washer/dryer combo were not easy to operate. Also, upon check-in, someone should explain their energy-saving issues in the unit such as the need to flip a switch to get hot water and the other measures they have.
Stayed 6 nights in Oct 2018
Response from Andrew Yee on 29 Oct 2018
Dear Guest We appreciate your feedback. We are now in the midst of re-doing our apartments compendium - your suggestion is very timely. We are looking at putting this into our compendium besides explaining on check in. We are glad you enjoyed your stay with us and we look forward to seeing you again soon. Warmest regards Andrew Yee General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to MRT station Amazing breakfast Right off Orchard and all the malls
Stayed 11 nights in Sep 2018
Response from Andrew Yee on 17 Jan 2019
Dear Guest, We appreciate your great review of our serviced suites! We are indeed just 1-2 mins walk to the Somerset MRT Station. Situated right in the heart of Orchard Road, this is city living at its best. We are glad you like our continental buffet breakfast with local dishes and made to order selections. Thank you and hope to see you again very soon. Warmest regards, Andrew Yee General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feeling of being at home
Fantastic location and friendly service. Hope to be back again.
Stayed 6 nights in Sep 2018
Response from Andrew Yee on 27 Sept 2018
Dear Guest, We appreciate your great review of our serviced suites! We are indeed just 1-2 mins walk to the Somerset MRT Station. Situated right in the heart of Orchard Road, this is city living at its best. Thank you and we hope to see you again very soon. Warmest regards, Andrew Yee General Manager

10/10 Excellent

Verified traveller

Perfect Location!!
Location is superb!! Friendly service. Awesome breakfast. Living Room on 11th floor was just perfect, area where we can relax while enjoying Singapore view. We stayed almost 1 week, and they made us enjoy our stay in Singapore in best possible way.
Stayed 6 nights in Aug 2018
Response from Andrew Yee on 29 Aug 2018
We are grateful for your feedback. Thank you. And glad you had an enjoyable stay in our serviced suites. We look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay!
Great hotel in an excellent location close to shops and the very important MRT. We had a great stay in a Premier Room - very comfortable with great breakfast and daily make up of your room. Very happy with our stay and will call in again next time we are in Singapore!
Stayed 7 nights in Jul 2018
Response from Andrew Yee on 14 Jul 2018
Thank you for the great review of our serviced suites ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Yours Andrew Yee General Manager

10/10 Excellent

garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
great location very central to the Somerset metro and bus lines near Orchard Road. It was easy to get to the hotel via public transport. We took the 36 bus from the airport which took us directly to outside the hotel. It was very clean, and the service was excellent with the rooms being attended to daily, except for Sunday and public holidays. The staff at the front desk were very helpful and always willing to help in any way that they could. Breakfast was available daily except for Sunday and public holidays. Again the staff were lovely, friendly and willing to out of their way to accommodate. The variety was quite good and always fresh. The only negative thing was that the bed was VERY hard, it took a little time to get used to, but that is just personal preference, otherwise everything was great. Would highly recommend and stay there again
Stayed 8 nights in Jun 2018
Response from Andrew Yee, General Manager on 12 Jul 2018
Dear garry Thank you for your feedback. We appreciate the details on your stay experience here and am glad your experience was positive. For hard beds, we could always put on a softer mattress topper. We appreciate your recommendation and look forward to seeing you once again soon.

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great, clean, modern apartments in an ideal location. Loved the welcome gift hamper on arrival. Breakfast was also fantastic.
Response from Andrew Yee on 10 May 2018
Dear Carly We are glad you enjoyed your stay. We appreciate your feedback and compliments. Thank you. Andrew Yee Geenral Manager

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Booked 7 nights to stay In a suite unfortunately I am very disappointed. Firstly the worst breakfast, only had bread, eggs, potato gems and some chicken nuggets. Definitely expected more from a 5 star hotel. Website should update their information to say there are absolutely no smoking rooms. Rooms weren’t cleaned properly when we walked in and swimming pool is really small. Best bit is the location as it’s only a few minute walk to orchard road. Other than that it was an utter disappointment.
Response from Andrew Yee on 3 May 2018
Dear Valued Guest Thank you for taking the time to share your feedback. While I wish you had a better experience in our serviced suites, it is feedback like this that we learn from and use to improve. We appreciate that you like our location and apologise that your rooms were not cleaned properly. And thank you too for highlighting the website did not indicate no smoking inside the apartments. Our continental buffet breakfast with local dishes and made to order selections comprise also the cold selection like cheeses, cold cuts, juices, milks, cereals, all types of eggs and ala carte selections including salmon and bagel, eggs benedict, oatmeal, waffles all cooked to order. Our hot dishes varieties changes on a daily basis too. With only 126 apartments, there are also other facilities available besides our lap swimming pool, like our Gymnasium, Hydrotherapeutic Spa, Living Room, Pacific Lounge for our residents usage. My team and I are sorry for not meeting your expectation and hope you can renew your experience with us again. Andrew Yee General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was absolutely perfect.
Hotel was extremely clean, housekeeping was perfect, breakfast was good. Staff in all areas was perfect. No complaints whatsoever. Would always book again.
Stayed 7 nights in Nov 2017
Response from Andrew Yee on 7 Dec 2017
Thank you for the great review of our serviced suites! We are grateful for your description of our products, services and location. We are glad you enjoyed your stay and hope to see you again very soon. Sincerely, Andrew Yee General Manager

8/10 Good

Shuang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2017
Dear Shuang Thank you for your feedback. We look forward to once again welcoming you to our serviced suites. Kind regards Andrew Yee General Manaer

10/10 Excellent

eureka, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location for a tourist
Convenient, next to MRT, next to shopping center, next to food court. Great service and helpful staff.
Stayed 7 nights in Sep 2017
Response from Andrew Yee on 9 Oct 2017
Dear eureka, We appreciate your feedback. Thank you for the great review of our serviced suites. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrew Yee General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
All the staff so helpful and friendly. The room and house keeping were excellent, everywhere so tidy and welcoming.
Stayed 9 nights in Sep 2017
Response from Andrew Yee on 26 Sept 2017
Thank you for the great review of our serviced suites! We are grateful for your compliments of our staff and housekeeping services. Glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrew Yee General Manager

10/10 Excellent

Philippe, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location. Very welcoming staff.
A truly memorable experience. Had a relaxing holiday . Locals are quite polite. Loved the local cuisine.
Stayed 12 nights in Aug 2017
Response from Andrew Yee on 28 Aug 2017
Dear Philippe We are glad you had a relaxing holiday and enjoyed your stay with us. Thank you for your feedback. Andrew Yee General Manager

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Choice
Pan Pacific is an Excellent Serviced Suites. Location is excellent, as it is right above Somerset MRT and on Orchard Road, with so many dining options. Breakfast is really good. Staff very friendly. Spacious and clean rooms.
Stayed 14 nights in Jul 2017
Dear Juliana We appreciate your compliments of our staff and products. Thank you for your feedback. Andrew Yee General Manager

10/10 Excellent

william, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
This was a wonderful experience beginning upon arrival, a happy welcome from all members of staff & the quickest, slickest check in ever & smart escort to our room.The room was very clean, tidy,lots of storage space & views from both windows.The bathroom was spotless, kitchen was equipped with quality appliances & large fridge. 2 modern tv's in bedroom & lounge with quality hi-fi in the bedroom. The pools & gym area's were very good, add to all this free breakfast's 6 days a week is a bonus but the staff made the hotel even better. I can honestly say I am looking forward to another stay here.
Stayed 7 nights in Jul 2017
Response from Andrew Yee on 31 Jul 2017
Dear William Thank you for the great review of our serviced suites. We appreciate your detailed description and are glad that you enjoyed your stay. We certainly look forward to seeing you oncea gain. Sincerely, Andrew Yee General Manager

8/10 Good

PM, Mumbai

Liked: Cleanliness, staff & service, room comfort
Great location
Close to most Orchard Road shopping. The MRT station is in the same building - so that is really convenient. Lots of restaurants, food courts and pubs on level 1. The apartment's kitchen is a bit small. Not enough pots and pans for proper cooking. Even too few crockery and cutlery. Maybe limited by space.
Response from Andrew Yee on 1 Mar 2017
Dear PM Thank you for the great review of our serviced suites. We noted your comment on the kitchen setup. Whenever a request is made, we can always provide additional pots, pan, and cutleries. In this aspect, because we do not have your details, could we ask you contact our 'ServiceOne'. Sincerely, Andrew Yee General Manager

10/10 Excellent

arefin, Bangladesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with easy access to Orchard Road
Had a great time. Extremely friendly staff with great service. Very good option if travelling with family, especially with kids.
Response from Andrew Yee, General Manager on 31 Jan 2017
Thank you for acknowledging our staff. They received many mentions of their friendliness and we are glad you had a great time staying with us. We look forward to seeing you once again.