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Reviews of Novotel Singapore on Stevens

4 out of 5
Novotel Singapore on Stevens
28 Stevens Road #01-01, Orchard District, Singapore

Reviews

8.8

Excellent

Rating 10 - Excellent. 279 out of 532 reviews" "
Rating 8 - Good. 182 out of 532 reviews" "
Rating 6 - Okay. 44 out of 532 reviews" "
Rating 4 - Poor. 14 out of 532 reviews" "
Rating 2 - Terrible. 13 out of 532 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

pooja

Liked: Staff & service, property conditions & facilities
Our bathroom and carpet were definitely a bit worn down, but everything else ESPECIALLY THE STAFF was excellent!!! America has much to learn from this place. 10/10 would stay again and reccomend to anyone going to Singapore.
Stayed 4 nights in Mar 2024

8/10 Good

Maricar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Parvin

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was disappointed in this property. Every hotel I go to soon as you arrive you receive help with your luggage and the bellboy takes it in the hotel for you. Soon as I arrived there was no staff to be seen, I was carrying my child who was asleep and had to leave all my luggage outside and go in the hotel reception looking for staff to help bring my bags in. When checking in I was told if I register with Accor I can get free upgrades which was a lie as I got the room I booked and there was no 'upgrade'. My room was not clean everyday, just towels were changed and not all the old towels were collected. The water from the bidaai in toilet was leaking out soomuch water as well. I booked half board and the main reason for this was because I have a child and this makes it easier. When I went to the hotel restaurant for dinner I was told half board is a la carte and not buffet. I was disappointed as there was no mention of this when booking and it should have been stated as children are picky and I thought it was buffet so I can choose from many options for my child. I chose an option on a la carte for my child which she did not end up eating, had it been buffet like I had initially thought it would be, I would have tried other things to feed her. I also had no new shower cap replaced. My experience in this hotel was lower than expected and would not recommend for future bookings.
Stayed 3 nights in Feb 2024
Response from Piotr Kupiec, General Manager on 17 Mar 2024
Dear Parvin,Thank you for taking the time to tell us about your experience at the Novotel Singapore on Stevens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Singapore on Stevens, we strive to provide a high standard of service for our guests; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the service lapse to prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Warm regard,Piotr Kupiec, General Manager

10/10 Excellent

Tien keng

Liked: Cleanliness, staff & service, property conditions & facilities
Cool
Stayed 4 nights in Feb 2024

4/10 Poor

Michael

Stayed 4 nights in Jan 2024

8/10 Good

fabian j

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is typical oriental not much western for being the hype of novotel its not thru the standard and thats goes to their dining restaurant also.
Stayed 2 nights in Jan 2024

10/10 Excellent

Shaun Young

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay only issue was busy times at breakfast very crowded and noisy
Stayed 4 nights in Jan 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that it had a shuttle to Orchard Road 5 minutes away and was near to the Botanical gardens and a metro station made for a happy stay. The room was excellent and restaurants and bars good too
Stayed 2 nights in Nov 2023

8/10 Good

Wing Khay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service to and from orchard is a plus.
Stayed 3 nights in Nov 2023

6/10 Okay

Fathin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager Shazriena made my check in & check out experience a great one(She's amazing) although other staff members did not seem adequately trained or motivated to assist me and my husband when we were asking updates regarding our unpleasant situation that occured in our hotel room on our first night.
Stayed 2 nights in Nov 2023

10/10 Excellent

Wai Pong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice environment and 15mins walk to the mall nearby. It's a nice hotel to stay.
Stayed 1 night in Nov 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With 33 degree temperatures a sheet rather than a doona would have been more comfortable.
Stayed 3 nights in Aug 2023

8/10 Good

Nadine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location good.Public transport good. All staff very welcoming and helpful
Stayed 4 nights in Jul 2023
Response from Ragini on 22 Aug 2023
Dear Nadine,Thank you for taking the time to share with us your feedback from your recent stay here at Novotel Singapore on Stevens. We were delighted to read that you had an enjoyable stay and find that all of our team members are helpful.We do hope to see you back again here at Novotel Singapore on Stevens.Regards,Ragini DeviHotel Manager

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good, we like the pool, front desk personal was helpful.
Stayed 3 nights in Jul 2023
Response from Ragini on 22 Aug 2023
Dear Katherine,Thank you for taking the time to share with us your feedback from your recent stay here at Novotel Singapore on Stevens. We were delighted to read that you had an enjoyable stay and like the swimming pool.We do hope to see you back again here at Novotel Singapore on Stevens.Regards,Ragini DeviHotel Manager

6/10 Okay

Nahee

Stayed 2 nights in Jul 2023

8/10 Good

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Design of the hotel is great and very comfortable. The gym is 24 hours with sufficient equipment to get in good workouts, and the pools are nice as well. Staff at the front desk are polite and helpful. Don’t go to breakfast during peak hours; the tables are not kept clean and the food is not refilled quickly. The area isn’t too convenient for public transportation. Towels in the rooms were clearly old and fraying at the ends.
Stayed 3 nights in Jul 2023

6/10 Okay

Nahee

Stayed 5 nights in Jul 2023
Response from Piotr Kupiec, General Manager on 29 Jul 2023
Dear Nahee,Thank you for taking the time to share your rating us. We hope to have the opportunity to welcome you back for an improved experience in the near future.Warm regards,Piotr Kupiec, General Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

mohammed abhas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was ver friendly and very good customer service especially shaik who served me. Will highly recommend this property.
Stayed 2 nights in May 2023

10/10 Excellent

Thi Chi

Stayed 1 night in May 2023

10/10 Excellent

Clement

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything is what I expect from an excellent hotel. Front desk staff made you feel very welcome. The corridor is wide and there is a bench at the lift lobby for you to sit on whilst waiting for your lift. Minor details are very thoughtful. This was my first stay at this hotel and it has surpassed all my expectations, in a nice way.
Stayed 1 night in May 2023

10/10 Excellent

soraya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

Byeong Hun

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
No towel in 2nd day with staff saying ESG initiative. No slippers within, they noted upgrade but not sure what’s been upgraded. Gave me two beds when I clearly booked for single twin
Stayed 2 nights in Apr 2023
Response from Piotr Kupiec, General Manager on 2 May 2023
Dear Byeong Hun,Thank you for taking the time to share your experience with us. We genuinely appreciate hearing from our guests as to what aspects of their stay went well and those require further attention to improve our overall guest experience. Rest assured that your feedback had been noted for improvement.We hope to have the opportunity to welcome you back for an improved experience in the near future.Warm regards,Piotr Kupiec, General Manager

10/10 Excellent

HSU CHENG

Liked: Cleanliness, staff & service, amenities
Great stay! Will stay again!
Stayed 1 night in Apr 2023

10/10 Excellent

Frankie

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Jens Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect hotel in Singapore for me
Novotel does well with this property. Nice, clean , quiet room with perfect and quiet aircon, comfy bed and linen. Seven eleven, small eateries nearby and nice walk to Orchard Rd.
Stayed 3 nights in Mar 2023

6/10 Okay

Zhanfeng

Liked: Cleanliness, staff & service, amenities
It would be 5 stars rate, only except that the thin paper wall noiseproofing problem. You can almost hear every move or voice of your neighbour room.
Stayed 4 nights in Mar 2023

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice enough, but not outstanding. It was convenient enough, but not especially so. It was clean, but not remarkable. No complaints, but nothing stands out either. I probably wouldn’t ever choose to stay here again, but if I had to, I wouldn’t complain.
Stayed 2 nights in Mar 2023

8/10 Good

Aung

Liked: Cleanliness, staff & service, property conditions & facilities
Very hard to hire taxi when raining.
Stayed 3 nights in Feb 2023

8/10 Good

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was is a winner! Not usually a big fan of big brand names but this one fits the bill. Need some improvements on the front desk. Hit or miss on front desk staff but try to pick the ones who look like they have been doing it for a while versus the newbies who clearly are clueless on what they are doing. Other departments have wonderful staffing. Will stay again here. Rooms were fabulous!!
Stayed 3 nights in Feb 2023

10/10 Excellent

WENJIE, KL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Linda

Stayed 5 nights in Feb 2023

8/10 Good

Batchimeg

8/10 Good

Rohani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two pools is better than one
Novotel was really good. Interesting is sharing some areas with wall-2-wall Mercure hotel. I was able to use both pools, whick I liked very much. If stuff not available at one hotel simply ask another one (umbrella for instance)
Stayed 6 nights in Dec 2022

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice

10/10 Excellent

mehul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Good hotel. Clean, good service, great breakfast.
Stayed 4 nights in Nov 2022

8/10 Good

Tracy Rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work break
It was a good break from work. The breakfast buffet was nice.
Stayed 1 night in Nov 2022

10/10 Excellent

Atul kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nnn
It was amazing time we spend in novotel all was very grt
Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay off Orchard road
Fantastic staff everywhere from the restaurants to the house keeping to the front desk. Eveyone of them greeted me with a smile. I would like to mention Wilson and Lance at the front desk.
Stayed 2 nights in Nov 2022

10/10 Excellent

ERLYNE

Stayed 2 nights in Oct 2022

6/10 Okay

John

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Untruthful description
The room description says sleeps three. It did not and the staff made numerous excuses and denials of this.
Stayed 6 nights in Oct 2022

6/10 Okay

Jolene

Liked: Cleanliness, amenities, property conditions & facilities
Check in took to long for 2:30pm on a Sunday. Also a housekeeping staff walked into my room at 4pm without knocking. But overall the room was clean and bright.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleasant Stay
Very friendly staff. Amazing Breakfast with loads of options.Swimming pool; simply brilliant.
Stayed 7 nights in Oct 2022

8/10 Good

Georgie

Liked: Property conditions & facilities, room comfort
Pleasant stay
The hotel was nice and in a good location. They offer a shuttle every 30 mins 8am-9:40pm from the hotel to a nearby Novotel which is walking distance to orchard Road. Service was average, we didn’t have much interaction with the staff. The only major let down was the house keeping. They often missed things, didn’t make the bed and one day left a dirty rubbish bag in the room after emptying the bin. We also had the soap taken and none left to replace it. Overall a pleasant stay but a few areas for improvement. There is lots of hotel info on the tv but we didn’t discover this straight away and weren’t told any info on check in.
Stayed 5 nights in Sep 2022

2/10 Terrible

Grant

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgraceful
Worst experience I have had in my years of travelling. Did not get into my room until after 10pm despite arriving at 2:00pm. Previous to that I was sent to room that was not made. The list goes on. My experience was not isolated to me as there were numerous complaints.
Stayed 3 nights in Sep 2022

2/10 Terrible

Kok chong

Travelled with partner
Disliked: Staff & service
Staff are not ready to serve customers. Room booked but at the end of day, have to leave the hotel and unable to check-in.
Stayed 2 nights in Sep 2022

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022