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JEN Singapore Orchardgateway by Shangri-La

4.0 star property
International flavors await at JEN Singapore Orchardgateway, where guests can refresh in the rooftop pool with stunning views or explore nearby cultural attractions

Choose dates to view prices

Steps from the National Museum and Peranakan Museum, JEN Singapore Orchardgateway by Shangri-La offers international dishes at Makan at Jen. Guests can unwind in the spa tub or enjoy the rooftop pool with cabanas and sun loungers. Visitors consistently praise the attentive staff.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is RM713
RM855 total
includes taxes & fees
23 May - 24 May

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Policies

Check-in

Check-in time starts at 3:00 PM

Contactless check-in and check-out are available

Express check-in available

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for SGD 107.91 per night.

Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately SGD 45.14 for adults and from SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Pool access available from 6:00 AM to 10:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does JEN Singapore Orchardgateway by Shangri-La have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM to 10:30 PM.

How much does it cost to stay at JEN Singapore Orchardgateway by Shangri-La?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at JEN Singapore Orchardgateway by Shangri-La on 23 May 2026 start from RM713, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Singapore Orchardgateway by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Singapore Orchardgateway by Shangri-La?

Self-parking is free at this property.

What time is check-in at JEN Singapore Orchardgateway by Shangri-La?

Check-in begins at 3:00 PM.

What time is check-out at JEN Singapore Orchardgateway by Shangri-La?

Checkout is at noon.

Where is JEN Singapore Orchardgateway by Shangri-La located?

Located in Orchard, this hotel is within 1 mi (2 km) of Orchard Central, National Museum of Singapore and Peranakan Museum. Somerset Station is only a 2-minute walk and Dhoby Ghaut Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.6

Cleanliness

9.2

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 798 out of 1156 reviews
Rating 8 - Good. 275 out of 1156 reviews
Rating 6 - Okay. 59 out of 1156 reviews
Rating 4 - Poor. 9 out of 1156 reviews
Rating 2 - Terrible. 15 out of 1156 reviews

Reviews

Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area! The property was very clean, a huge breakfast spread and the pool area was amazing! Would stay again!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, super clean and well maintained, great facilities, and an even better location
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Dieu-Sung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice. Breakfast buffet was amazing!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, fantastic amenities, excellent location to see Singapore
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Tariro

Breakfast was fresh enough options for the kids to pick from.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Nivahshiny

Liked: Cleanliness, staff & service, property conditions & facilities
Well located above an MRT, nice facilities.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Tan

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, great location, great breakfasts
Stayed 7 nights in Oct 2025
Verified

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities
Room was clean, friendly staff
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, amenities
Very nice hotel in a great location. Great customer service, very nice staff and very good breakfast.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jimmy had beautifully decorated the room for my mum’s birthday stay which she thoroughly enjoyed! Thank you team
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean and fairly spacious. We didn’t have breakfast included but the buffet breakfast was excellent. The hotel was in a great location, close to public transport which was very easy to use.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel in an excellent location right next to the Somerset MRT station and Orchard Road shops and restaurants. Fort Canning and the river were also easily walkable. The rooms were quiet and a good size. Show stopper is the large rooftop pool and bar which has the best view in Singapore towards Marina Bay Sands. We would certainly stay again.
View from rooftop bar
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Sufumi

Liked: Cleanliness, amenities, property conditions & facilities
Clean, spacious room; rooftop swimming pool; friendly staff
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities
Lovely place very clean, great staff, great location. We would stay again.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Danny

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location clean and friendly staff. View from rooftop pool unbelievable.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities
Extremely clean room and facilities, plenty of amenities and a very professional and personable staff
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, staff was very friendly and helpful.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Yegisabet

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel Ang great views.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

adrian

Liked: Cleanliness, amenities, property conditions & facilities
Slick service, great breakfast and well located
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room perfect location , good wifi and pool on the roof!!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the staff was nice too
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Spotless room, comfortable bed and great location for getting around Singapore!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, very helpful staff and delicious breakfast.
Stayed 3 nights in Jun 2025