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03 7724 9556Located in Singapore, Hotel Jen Tanglin Singapore by Shangri-La is in the city centre and near a metro station. Orchard Road and Bugis Street Shopping District are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Singapore Botanic Gardens and National Orchid Garden. Check out an event or a game at Singapore National Stadium, and consider making time for Singapore Flyer, a top attraction not to be missed.
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Modern and nicely decorated rooms, reasonable variety at breakfast, 5 min walk to vibrant Orchard road and easy connection to Tanglin Mall allow visitors to find anything they need.
The property is a short walk from the shopping area of Orchard Road. I was left unimpressed with the arrival experience. The lobby was easily accessible but it took quite a while before I could be checked in. It seemed that the reception desk was inadequately resourced for a hotel of this size. Furthermore, there were no staff guiding guests on where to wait before being served. A couple of guests attempted to be served before those of us who had waited a distance from the desk, perhaps because they thought we were simply waiting around. The check-in process itself seemed laboured, which may be due to IT issues. The check-in staff went about their duties in a perfunctory (rather than warm) manner. Later I discovered that key information, including the fact that I had been given an upgrade, was omitted. The hotel amenities, including the fittings and fixtures, are of a good quality. I used the room service facility. The service was prompt and the delivery staff were polite and friendly. The food was acceptable. The buffet offerings at the restaurant were satisfactory. I could not find a directory of services in the room. The check-out was again perfunctory but OK. As far as I could see there was no segregation of check-in and check-out. I was asked if I wanted to see an invoice of the charges, which amused me as I had thought anybody would want to know what they were paying for before paying. Overall, my stay was satisfactory but some service improvements could be made.