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Reviews

4.5 / 5Excellent
1,970 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Orchard Central
    5 min walk
  • Popular Location
    National Museum of Singapore
    16 min walk
  • Popular Location
    Peranakan Museum
    3 min drive
  • Airport
    Singapore (SIN-Changi)
    19 min drive

Choose dates to view prices

Book online or call:

03 7724 9556
  • Deluxe Room, 1 King Bed

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Deluxe Room (Family)

    Room Amenities

    • City view
    • Sleeps 4
    • 1 King Bed and 1 Large Single Sofa Bed
    More details
  • Superior Room, 1 King Bed, City View

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Superior Room, 1 King Bed

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Panorama Club Room, 1 King Bed

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Club Deluxe Room, 1 King Bed

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Club Room, 1 King Bed

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Deluxe Twin Room

    Room Amenities

    • City view
    • Sleeps 2
    • 2 Single Beds
    More details
  • Superior Twin Room, City View

    Room Amenities

    • City view
    • Sleeps 2
    • 2 Single Beds
    More details
  • Superior Twin Room

    Room Amenities

    • Sleeps 2
    • 2 Single Beds
    More details
  • Club Twin Room

    Room Amenities

    • City view
    • Sleeps 2
    • 2 Single Beds
    More details

About this area

Singapore

Located in Singapore, Hotel Jen Orchardgateway Singapore by Shangri-La is in the city centre and connected to a shopping centre. National Museum of Singapore and National Gallery Singapore are cultural highlights, and some of the area's popular attractions include Singapore Botanic Gardens and Singapore Flyer. Looking to enjoy an event or a game? See what's going on at Singapore National Stadium or Singapore Indoor Stadium. Our guests love the hotel's central location.

4.9/5 guest location rating

Guests like it for

  • Great shopping (1068 reviews)
  • Walkable (818 reviews)
  • Good places to eat (707 reviews)
Popular Location

What's nearby

  • Orchard Central - 5 min walk
  • National Museum of Singapore - 16 min walk
  • Peranakan Museum - 3 min drive
  • Bugis Street Shopping District - 3 min drive
  • Mustafa Centre - 3 min drive

Getting around

  • Somerset Station - 1 min walk
  • JB Sentral - 23 min drive
  • Singapore (SIN-Changi) - 19 min drive

Restaurants

  • Where to eat
  • Makan at Jen – Restaurant offering international cuisine. Serves breakfast, brunch, lunch and dinner. Kids' menu available.
  • Bay Watch at Jen – Poolside rooftop bar. Serves light fare.
  • Lounge at Jen – Bar.

About this property

Hotel Jen Orchardgateway Singapore by Shangri-La

Shopping hotel connected to a shopping centre in Singapore with free parking
Along with a restaurant, this hotel has an outdoor pool and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a poolside bar and a coffee shop/café are on-site. All 499 rooms feature thoughtful touches such as bathrobes and slippers, plus complimentary wireless Internet access and flat-screen TVs with cable channels. 24-hour room service, coffee/tea makers and free local calls are among the other amenities available to guests.
Hotel Jen Orchardgateway Singapore by Shangri-La offers 499 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. 40-inch Flat-screen televisions come with cable channels. Bathrooms include a complimentary bathrobe, complimentary slippers, complimentary toiletries and a hairdryer.
This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Limited parking spaces

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10 AM: SGD 35.31 for adults and SGD 17.66 for children
1 restaurant and 1 coffee shop/cafe
2 bars/lounges and 1 poolside bar
24-hour room service

Things to do

24-hour health club
Outdoor pool
Hot tub

Family friendly

Babysitting/childcare (surcharge)
Dry-cleaning service
Free cots/infant beds
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)

Conveniences

Lift
Free newspapers in reception
Front-desk safe
Vending machine

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Porter
Tour/ticket assistance

Languages spoken

Chinese
English
Malay

Business services

Computer station
Meeting rooms
Conference space (452 square feet)

Outdoors

Free pool cabanas
Pool sunloungers
Pool umbrellas
Rooftop terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Wheelchair-accessible path of travel
Wheelchair-accessible parking

More

Designated smoking areas

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Free cots/infant beds
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Free toiletries
Hairdryer

Entertainment

40-inch flat-screen TV
TV channels

Food and drink

Coffee/tea maker
Free bottled water

More

Connecting rooms available
Desk
Free local calls
Iron/ironing board (on request)
Laptop-compatible safe
Phone
Slippers

Policies

Check-in

Check-in time starts at 2 PM
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

  • Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Pets

  • No pets or service animals allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 105.93 per night.
  • Free cots (infant beds)!

Payment types at the property

Diners Club
JCB International
Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: SGD 35.31 for adults and SGD 17.66 for children (approximately)
  • Rollaway bed fee: SGD 105.93 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Pool access available from 6:00 AM to 11:00 PM Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets or service animals are allowed at this property.

Property is also known as

  • Hotel Jen Orchardgateway Singapore Shangri-La
  • Hotel Jen Orchardgateway
  • Jen Orchardgateway Singapore
  • Jen Orchardgateway
  • Hotel Jen Orchardgateway Shangri-La
  • Jen Orchardgateway Singapore Shangri-La
  • Jen Orchardgateway Shangri-La
  • Hotel Jen Orchardgateway Singapore by Shangri La
  • Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
  • Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
  • Hotel Jen Orchardgateway Singapore by Shangri-La Hotel Singapore
4.5

Excellent

5 - Excellent
1,106
4 - Good
717
3 - Okay
112
2 - Mediocre
24
1 - Poor
11
4.5
Cleanliness
4.4
Service and Staff
4.6
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was very welcoming and helpful. Hotel is conveniently connected to MRT.

Stayed 2 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked the great sevice of their staff and easy check in check out process. I also loved the pool area

Stayed 1 night in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very comfortable room/bed! Great shower pressure! Super friendly/helpful staff! Small downfall, locating reception desk!

Stayed 2 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel Jen Orchardgateway is the perfect hotel for a stay in Singapore. Easy access to subway, shopping & entertainment. Hotel is modern, well designed guest rooms, great bathroom, comfortable bed and great pillows. Thank you for a wonderful stay.

Stayed 3 nights in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jan 2020

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