Premium bedding, in-room safe, individually decorated

Reviews of Holiday Inn Express Singapore Serangoon, an IHG Hotel

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 138 out of 253 reviews" "
Rating 8 - Good. 79 out of 253 reviews" "
Rating 6 - Okay. 27 out of 253 reviews" "
Rating 4 - Poor. 4 out of 253 reviews" "
Rating 2 - Terrible. 5 out of 253 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jesus, Sunrise

Travelled with family
Good job
Stayed 5 nights in Apr 2024
Response from Maran - Assistant Rooms Division on 28 Apr 2024
Dear Jesus,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that our property met your overall expectations. Your lovely compliments to the team will be celebrated with them in creating magnificent guest experiences, and serve as an added boost of motivation in their daily tasks.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,

6/10 Okay

Madison

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Ning Sutinan S. (Operations Manager) on 11 Apr 2024
Dear Madison,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. Should you have further concerns you may wish to reach out to me directly.Warm regards,

10/10 Excellent

Rajeev

Liked: Cleanliness, staff & service, property conditions & facilities
Clean facility and friendly staff
Stayed 2 nights in Apr 2024
Response from Ning Sutinan S. (Operations Manager) on 11 Apr 2024
Dear Rajeev,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a comfortable stay and especially enjoyed room cleanliness and warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warm regards,

10/10 Excellent

Chhinder Pal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean . Dining clean good food . Friendly staff’SpeacialyKim pong & yusuph are good . We talk to them ,Kim pong helping for to go out .
Stayed 2 nights in Apr 2024
Response from Ning Sutinan S (Operations Manager) on 8 Apr 2024
Dear Chhinder Pal,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!I am heartened to know that you have had a pleasant stay and especially you have enjoyed room cleanliness, Express Start Breakfast and warm hospitality from our team members. Your kind compliment to Yusuf and Kim Peng will be celebrated in each of their contribution of making a magnificent guest experience. Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warm regards,

10/10 Excellent

Prabha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always courteous and go out of their way to make your stay a pleasant one. The rooms are clean and the beds, very comfortable. Have always enjoyed staying here.
Stayed 12 nights in Mar 2024
Response from Ning Sutinan S. (Operations Manager) on 30 Mar 2024
Dear Prabha,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon! We are delighted to hear that you had a comfortable stay and especially enjoyed room cleanliness, comfy bed and warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.We hope that you had an equally memorable time in Singapore and look forward in welcoming you back in the near future!Warm regards,

10/10 Excellent

Anisha

Stayed 1 night in Mar 2024
Response from Ning Sutinan S (Operations Manager) on 8 Apr 2024
Dear Anisha,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

6/10 Okay

Donna

Travelled with partner
Liked: Staff & service, property conditions & facilities
Rooms were very small; perfect for a businessman, not so much for a couple. Filled with two chairs that only took up valuable space. Shower was designed in a way that water would leak out onto the floor. Breakfast was welcome. Late check-out was appreciated.
Stayed 3 nights in Mar 2024
Response from Ning Sutinan S (Operations Manager) on 13 Mar 2024
Dear Donna,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon! We are sorry to hear that your stay was not a complete success due to the room size and shower room design. Your feedback will be taken into consideration for future enhancement to improve comfort and experience. On the positive note, we are thrilled to hear that you had enjoyed Express Start Breakfast and late check out provided. Your compliments will be shared with the team on creating a magnificent guest experience. With your feedback, we strive to improve and hope that you would give us the opportunity to welcome you back to Holiday Inn Express Singapore Serangoon in the near future.Warm regards,

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and the room was clean, modern and well maintained. The breakfast provided a good choice. The hotel is being expanded but the work did not compromise the great experience.
Stayed 3 nights in Mar 2024
Response from Ning Sutinan S (Operations Manager) on 6 Mar 2024
Dear John,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a pleasant stay and especially enjoyed Express Start Breakfast, room cleanliness & conditions of the hotel and warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.Once again, thank you for sharing your lovely recommendation and review of our property in your travel journey. We wish you a safe travel and look forward in welcoming you back in the near future!Warm regards,

10/10 Excellent

Leung, Poughkeepsie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception is very friendly and courteous.
Stayed 4 nights in Feb 2024
Response from Ning Sutinan S (Operations Manager) on 1 Mar 2024
Dear Leung,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are heartened to learn that our reception team’s friendly disposition made an impressive mark on you. Your compliments will be an added boost to the team’s efforts at creating once-in-a-lifetime experiences every day. We will certainly share your compliments with them and the Department Head as well.Once again, thank you for your kind compliment. My team and I value your patronage and will always look forward to welcome you back to Holiday Inn Express Singapore Serangoon in the near future. Warm regards,

10/10 Excellent

Ruby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located property with easy access to multiple MRT stations.
Stayed 2 nights in Feb 2024
Response from Maran - Assistant Rooms Division Manager on 24 Feb 2024
Dear Ruby,Thank you for sharing with us your recent stay experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a pleasant stay and especially the accessible location. Your review will be shared with the team in each of their contribution as well in making a magnificent guest experience.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
B
Stayed 3 nights in Feb 2024
Response from Maran - Assistant Rooms Division Manager on 16 Feb 2024
Dear Norman,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are thrilled to hear that you had a great stay with us. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience. Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,

10/10 Excellent

Maria Corazon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient. Friendly and very accommodating staff. Kim, one of the dining staff was so kind and generous in sharing tips on getting around.
Stayed 3 nights in Feb 2024
Response from Ning Sutinan S. (Operations Manager) on 13 Feb 2024
Dear Maria Corazon,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon! Your compliments for Kim will be definitely celebrated with her in creating magnificent guest experiences and serve as an added boost of motivation for the rest of the team members in their daily tasks.We hope that you had an equally memorable time in Singapore and look forward in welcoming you back in the near future!Warm regards,

10/10 Excellent

Kokilaverny

Stayed 2 nights in Feb 2024
Response from Ning Sutinan S. (Operations Manager) on 30 Mar 2024
Dear Kokilaverny,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

10/10 Excellent

Kokilaverny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room snd nice staff
Stayed 3 nights in Jan 2024
Response from Ning Sutinan S (Operations Manager) on 6 Feb 2024
Dear Kokilaverny,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon! We are delighted to hear that you had a comfortable stay and especially enjoyed room cleanliness and warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.We hope that you had an equally memorable time in Singapore and look forward in welcoming you back in the near future!Warm regards,

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Singapore before catching a crusie
Stayed 1 night in Jan 2024
Response from Ning Sutinan S (Operations Manager) on 1 Feb 2024
Dear Andreas,Thank you for taking the time to share with us your fantastic 10/10 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

10/10 Excellent

Vishal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Ning Sutinan S (Operations Manager) on 28 Jan 2024
Dear Vishal,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon! We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

10/10 Excellent

Gregory, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ning Sutinan S (Operations Manager) on 22 Jan 2024
Dear Valued guest,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Stay safe!Warm regards,

10/10 Excellent

Aiman, Naperville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value
Stayed 1 night in Jan 2024
Response from Maran - Assistant Rooms Division Manager on 19 Jan 2024
Dear Aiman,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a comfortable stay and especially enjoyed the location and value. We hope you managed to spend some time exploring the nearby cultural areas as well!Once again, thank you for your kind compliment. My team and I value your patronage and will always look forward to welcome you back to Holiday Inn Express Singapore Serangoon in the near future.

10/10 Excellent

P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Service and Facilities
The hotel stopped at the front end of the service of very friendly. Everyone is very hard-working and dedicated especially the cleaning staff on the fourth floor. Thanks a lot.
Stayed 4 nights in Dec 2023
Response from Ning Sutinan S. (Operations Manager) on 4 Jan 2024
Dear P,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon! We are especially heartened to learn that our team member’s friendly disposition made an impressive mark on you. Your compliments on our team members will be an added boost to the Team’s efforts at creating once-in-a-lifetime experiences every day. Once again, thank you for sharing your lovely review of our property in your travel journey. We wish you a safe travel and look forward in welcoming you back in the near future!

10/10 Excellent

Manna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ning Sutinan S (Operations Manager) on 18 Dec 2023
Dear Manna,Thank you for taking the time to share with us your wonderful 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

6/10 Okay

Jiun Jzer

Response from Ning Sutinan S (Operations Manager) on 9 Feb 2024
Dear Jiun Jzer,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. With your rating, we strive to improve and hope that you would give us the opportunity to welcome you back to Holiday Inn Express Singapore Serangoon in the near future.Warm regards,

6/10 Okay

Jiun Jzer

Response from Ning Sutinan S (Operations Manager) on 9 Feb 2024
Dear Jiun Jzer,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. With your rating, we strive to improve and hope that you would give us the opportunity to welcome you back to Holiday Inn Express Singapore Serangoon in the near future.Warm regards,

10/10 Excellent

Sebastien

Stayed 1 night in Dec 2023
Response from Ning Sutinan S (Operations Manager) on 18 Dec 2023
Dear Sebastien,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE STAFF ARE ABSOLUTELY FANTASTIC, HELPFUL, KIND, AND REALLY PROFESSIONAL!!!! THE MAID SERVICE IS FANTASTIC AND THEY BEAUTIFULLY HANGE CLOTHES AND MAKE EVERYTHING SO NICE. CAN'T SAY ENOUGH GOOD THINGS ABOUT THIS HOTEL!!!!!
Stayed 1 night in Nov 2023
Response from Ning Sutinan S (Operations Manager) on 5 Dec 2023
Dear Anthony,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are especially heartened to learn that our team’s friendly disposition made an impressive mark on you. Your kind compliments on them will be an added boost to the Team’s efforts at creating once-in-a-lifetime experiences every day. We will certainly share your compliments with them and the Department Head as well.Once again, thank you so much for taking the time to share with us your experience. We definitely look forward in welcoming you back in the near future and wish you a safe travel journey ahead!Warm regards,

8/10 Good

Hiroshi

Travelled with family
Liked: Staff & service, property conditions & facilities
Hotel service was nice and I was satisfied. Hotel location was far away from the nearest train station to hotel to walk carrying suitcase. Public bus was available only from hotel to nearest train station (along one way road). Some amenities were not prepared.
Stayed 2 nights in Nov 2023
Response from Ning Sutinan S (Operations Manager) on 21 Nov 2023
Dear Hiroshi,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon! We are delighted to hear that you were satisfied staying with us. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience. Your feedback with regards to amenity in room, as part of being a green hotel, amenities are upon request to our Guest Services Team to prevent excessive plastic wastage. We do apologise that it has affected your stay experience and the team will ensure that this information will be communicated to guest upon their arrival to prevent any misunderstanding.Once again, thank you for sharing with us your valuable feedback in order for us to strive for continuous improvements to enhance guest stay experiences. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future! Warm regards,

6/10 Okay

Jason

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Ning Sutinan S. (Operations Manager) on 8 Nov 2023
Dear Jason,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. Should you have further concerns you may wish to reach out to us.Warm regards,

6/10 Okay

Yosuke

Liked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Ning Sutinan S. (Operations Manager) on 8 Nov 2023
Dear Yosuke,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. Should you have further concerns you may wish to reach out to us.Warm regards,

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LATE CHECK OUT
What I liked the most about this hotel is that they let me do a very late check out at NO COST. This is a feature that most hotels charge a price for this service.
Stayed 4 nights in Oct 2023
Response from Maran - Assistant Rooms Division Manager on 2 Nov 2023
Dear Frances,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are thrilled to hear that you had a great experience stay with us and especially appreciated the late check out accorded to you. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!

10/10 Excellent

Suk Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for couple in late September
Great stay. I especially appreciated the breakfast congee which was very authentic pork and century egg, and the self-serve espresso machine which made delicious coffee. The room was very clean and the service desk was very nice and accommodating. They were happy to hold our luggage for a few hours after check-out and kept our stuff safe.
Stayed 1 night in Sep 2023
Response from Maran - Assistant Rooms Division Manager on 18 Oct 2023
Dear Suk Yee,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are thrilled to hear that you had a great experience stay with us and especially enjoyed our Express Start Breakfast, room cleanliness and the warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,

10/10 Excellent

Dhirendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2023
Response from Maran - Assistant Rooms Division Manager on 13 Oct 2023
Dear Dhirendra,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are thrilled to hear that you had a great experience staying with us. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,

6/10 Okay

RUSLY

Travelled with family, Business traveller
Everything is OK
Stayed 2 nights in Oct 2023
Response from Maran - Assistant Rooms Division Manager on 13 Oct 2023
Dear Rusly,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are glad to hear that you had a decent say with us. It is unfortunate that your stay was not a complete success, however we do hope to welcome you back in the future to perhaps turn your stay into a better exprience.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey!Warmest regards,

10/10 Excellent

Krishna

Travelled with family
Liked: Cleanliness, staff & service, amenities
(1) Location is very good. Right next to the hotel is a bus stop where several buses ply. (2) It is also walking distance to Little India, City Sq. Mall, Farrer Park MRT, etc. (3) Lots of restaurants (esp. in Little India) for those who prefer Indian food. (4) Very kind and courteous staff. (5) Relatively small hotel - not those anonymous humongous hotels. (6) Breakfast spread is just right - not too much, not too little. (7) Ms Kim @ breakfast was very helpful with directions to places. In particular, her tip to use Bus 138 to go to the Zoo vs Google Maps suggested route was very useful. (8) One weakness is the smaller room sizes (esp. for those used to large rooms in typical US hotels). For 2 adults, not enough room to keep your suitcases without bumping into them!
Stayed 5 nights in Sep 2023
Response from Ning Sutinan S (Operations Manager) on 3 Oct 2023
Dear Krishna,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon! We are delighted to hear that you had a pleasant stay and especially enjoyed accessible location and warm hospitality from our team members. Your kind compliments to Ms Kim will be celebrated with the team her in her contribution of making a magnificent guest experience.Once again, thank you so much for taking the time to share with us your experience. We definitely look forward in welcoming you back in the near future and wish you a safe travel journey ahead!Warm regards,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great welcome, clean and comfortable
Stayed 1 night in Sep 2023
Response from Ning Sutinan S (Operations Manager) on 3 Oct 2023
Dear Sarah,Thank you for sharing with us your recent stay experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a comfortable stay and especially enjoyed room cleanliness and warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.We hope that you had an equally memorable time in Singapore and look forward in welcoming you back in the near future!Warm regards,

10/10 Excellent

Yogalingam

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at this property for five nights. Its was an excellent stay. Room was super clean and the breakfast was decent, much better than any other express catagory hotel offered where I stayed in recent times. Two subway(MRT) stations are within nine min. walking distance and the bus stop is in front of the hotel. Mustafa(department store) is eight min. walking distance away, which opens, I believe, till 2AM. This hotel is closer to Little india. Only downside is the hotel room was small but its understandable as this is a express catagory hotel.
Stayed 5 nights in Sep 2023
Response from Maran - Assistant Rooms Division Manager on 30 Sept 2023
Dear Yogalingam,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are thrilled to hear that you had a great experience stay with us and especially enjoyed our Express Start Breakfast and the location. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.Although you found the room small, we are glad that you still had a good experience with us.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,

10/10 Excellent

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great spot with multiple buses at the front door and MRT not too far away. We paid too much leading into the GP weekend but i am sure it is much cheaper out of season so i recommend it
Stayed 3 nights in Sep 2023
Response from Maran - Assistant Rooms Division Manager on 2 Nov 2023
Dear Denis,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a pleasant stay with us and especially enjoyed the location. As you have mentioned, the room rates were much higher during the F1 period but our usual rates are competitive with market trends.Once again, thank you so much for taking the time to share with us your experience. We definitely look forward in welcoming you back in the near future and wish you a safe travel journey ahead!Warmest Regards,

8/10 Good

SM Pervez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Ning (Operations Manager) on 3 Sept 2023
Dear SM Pervez,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon! We are delighted to know that you enjoyed overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

10/10 Excellent

Ketharini

Liked: Cleanliness, staff & service, property conditions & facilities
great location
Stayed 1 night in Sep 2023
Response from Ning (Operations Manager) on 10 Sept 2023
Dear Ketharini,Thank you for taking the time to share with us your wonderful 5/5 rating at Holiday Inn Express Singapore Serangoon!We are thrilled to know that you enjoyed your overall service with us. We hope that you had a great time in Singapore and look forward in welcoming you back in the near future!Warm regards,

6/10 Okay

Eng Cheng, Air Itam

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Ning (Operations Manager) on 10 Sept 2023
Dear Eng Cheng,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. Should you have further concerns you may wish to reach out to us.Warm regards,

10/10 Excellent

DELIA

Stayed 1 night in Aug 2023
Response from Ning (Operations Manager) on 10 Sept 2023
Dear DELIA,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

10/10 Excellent

Saishree, Clifton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Good breakfast. Convenient location.
Stayed 2 nights in Jul 2023
Response from Maran - Assistant Rooms Division Manager on 2 Aug 2023
Dear Saishree,Thank you for sharing with us your recent stay experience at Holiday Inn Express Singapore Serangoon!We are thrilled to hear that you had a pleasant stay and especially enjoyed the location, our Express Start breakfast and the warm hospitality from our team members. Your kind compliments will be an added boost to the Team’s efforts at creating once-in-a-lifetime experiences every day.We wish you a safe travel journey and look forward for another opportunity to welcome you back for a successful stay experience.Warm regards,

8/10 Good

Gil

Stayed 2 nights in Jun 2023
Response from Ning Sutinan S. (Operations Manager) on 31 Jul 2023
Dear Gil,Thank you for taking the time to share with us your wonderful 4/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

6/10 Okay

MAHBUBAR

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The service and other things were OK but the accommodation was very congested. Can not put even my suitcase in the floor as no space was there, instead put it on the bed. I am travelling Singapore since 1995 but never seen such an arrangement. Sorry for that.
Stayed 3 nights in Jun 2023
Response from Maran - Assistant Rooms Division Manager on 24 Jun 2023
Dear MAHBUBAR,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon!We were disappointed to hear that we were not able to meet or exceed your expectations due to the room size. Your feedback with regards to the space constraints is understandable, however we are a select service property under the Express branding of IHG and we are different from full service hotels. All the information about our room size and services are stated on our website and also on travel agent sites. It is unfortunate that the size of the room had had caused you much inconvenience and for that, we sincerely apologize. On a positive note, we are thrilled to learn that our service standard made an impressive mark on you.We hope that you had a memorable time in Singapore as well and look forward in welcoming you back in the near future!Warm regards,

8/10 Good

Syamala

Stayed 2 nights in Jun 2023
Response from Ning Sutinan S. (Operations Manager) on 31 Jul 2023
Dear Syamala,Thank you for taking the time to share with us your wonderful 4/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

8/10 Good

Indrawatee

Liked: Cleanliness, staff & service, property conditions & facilities
Daily delicious, healthy, substantial breakfast at the: Holiday Inn Express Singapore Serangoon, Jalan Besar 270. I stayed here for 14 nights during the: "Singapore International Festival of Arts". This was my first trip to Singapore. The fusion of cultures, backgrounds and philosophies in Singapore have provided a rich canvas for Artists. Singapore has a list of rules to follow. If you don't follow them, you will be fined. Please google & remember them before going. Every morning I sat at a table in their "Floor to Ceiling Dining Room" facing Jalan Besar, while enjoying my breakfast of a different hot Indian dish and hot cereal dish, including all the other goodies especially coconut yogurt. There was a Bus Stop in front of the Hotel, it was fascinating to watch everyone getting on and off the Bus. There was a Sikh Bus Driver wearing a Turban, passengers descending onto the clean, blow dried streets and pavements wearing Kurtas, Dhotis, Saris, Shalwar Kameez followed by Jeans, T-Shirts & Sneakers.   Technological modernity starts in my bathroom, there are no walls between my toilet and shower. When you shower the water goes down the 2 squares, within minutes the floor is dried like nothing happened in there. Fortunately I had used a bathroom like this in Amsterdam, Netherlands.
Stayed 14 nights in May 2023
Response from Maran - Assistant Rooms Division Manager on 2 Jun 2023
Dear Indrawatee,Thank you for taking the time to leave us this wonderful review!It is absolutely exciting and fascinating to read your detailed and thorough review and it certainly puts a smile on the entire team's faces. Thank you again for this great review and we truly hope we can host you again in the future.Wishing you a wonderful rest of the year and stay safe!

10/10 Excellent

Jinder Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Ning (Operations Manager) on 30 May 2023
Dear Valued guest,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Stay safe!Warm regards,

8/10 Good

Amarpreet, Canton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Compact rooms, very adequately equipped except for the lack of international plugs. Considering most of the patrons are foreigners, I think this should be a standard. Other than that - very comfortable stay indeed.
Stayed 2 nights in May 2023
Response from Ning (Operations Manager) on 25 May 2023
Dear Amarpreet,Thank you for sharing with us your recent stay experience at Holiday Inn Express Singapore Serangoon!We are sorry to hear that your stay was not a complete success due to the room size and international plug. Since receiving you feedback, this matter also has been brought to the attention of our higher management for continuous improvements on guest service experience. On the positive note, we are thrilled to hear that you had a comfortable stay with us. Once again, thank you so much for taking the time to share with us your experience. We definitely look forward in welcoming you back in the near future and wish you a safe travel journey ahead!Warm regards,

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic could not do enough for you. And that made my stay so much better
Stayed 2 nights in May 2023
Response from Ning (Operations Manager) on 17 May 2023
Dear Phillip,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are thrilled to hear that you had a pleasant stay with us. We are especially heartened to learn that our Team’s friendly disposition made an impressive mark on you. Your compliments on our Team will be an added boost to the Team’s efforts at creating once-in-a-lifetime experiences every day. We will certainly share your compliments with them.We hope that you had a wonderful time stay with us and look forward in welcoming you back in the near future!Warm regards,

8/10 Good

Abdul Matheen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Ning (Operations Manager) on 11 May 2023
Dear Abdul MatheenThank you for taking the time to share with us your positive 4/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Stay safe!Warm regards,

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed six nights. The location was good, despite MRT not at doorstep. We enjoyed learning the buses from which we saw more. The reception staff were very friendly and super efficient. Cleaning staff likewise. Breakfast was lovely and healthy with plenty of variety.
Stayed 6 nights in Apr 2023
Response from Maran - Assistant Rooms Division Manager on 6 May 2023
Dear Elizabeth,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a comfortable stay and especially enjoyed our Express Start Breakfast, accessible location and the warm hospitality from our team. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.Once again, thank you for sharing with us your lovely feedback in order for us to strive for continuous improvements to enhance guest stay experiences. We hope that you had an equally memorable time in Singapore and look forward to welcoming you back in the near future!Warm regards,

10/10 Excellent

Angelo Greate

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it! Perfect! Clean!
Stayed 3 nights in Apr 2023
Response from Ning (Operations Manager) on 2 May 2023
Dear Angelo Greate,Thank you for taking the time to share with us your fantastic 10/10 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Stay safe!Warm regards,